Secrets Tulum Resort & Beach Club - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2112 reviews

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  Don't go to Tulum

  Don't waist your money, The beach at Tulum at least that week Oct 1 to Oct 8, was terrible the sarwazo is everywhere and the people from the beach club at the hotel they don't clean the beach area. Is impossible to swim in that ocean. The breakfast buffet and lunch are good, during the night I don't remember the name of the restaurant but please don't order the New York stake is terrible good flavor but the meet is very chewy.

  Oct 11, 2026
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  Terrible

  Did not have hot water our entire trip, I paid for an additional room because we needed to take showers and they did not let me check into that room or give me a refund. Our room flooded due to the shower the first day we were there. The tv did not work properly. The food is not good. It was my birthday and we missed excursions due to not being able to take showers. I do not recommend this resort

  Oct 08, 2026
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  Super Relaxing!

  Our stay at Secrets Tulum was very relaxing and staff was great, even though it rained everyday. Shoutout to our concierge (Nataly), waitress ( Carolina), Bartender (Carlos), and all the staff we encountered. Everyone, made our stay comfort and pleasant. Will definitely be coming back!

  Oct 07, 2026
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  We expected it to be quite average for most of our experiences in Mexico

  We were greeted in the lobby upon arrival with Champaign and warm introductions to the hotel staff and a tour of the facilities by our personal concierge Liliana who is PHENOMINAL. The other staff members were all fun to be around and helpful in every way to make our stay exciting and pleasurable. Our room was exceptional in cleanliness, design and comfort, except for the air conditioning... I like it 🥶 so take a fan or pick one up in town. It only goes down to 20C/68F but very seldom felt that cool, Humidity I guess was a factor. There are several resturants onsite with delicious food. Drinks were exceptional for an all inclusive. Give Carlos a raise!! He was amazing! The offered excursions were ok but not my Tea as I have traveled to Mexico many times and have had the opportunity to have been able to have private experiences with several locals who took me to the places you dont get to see unless you know someone there. All in all this is a Jungle resort, not a beach resort. If you want beach front, go to Secrets Akumal. We visited that hotel as well... Chefs kiss to that resort... Its a bit more expensive though. There is a free shuttle that takes you to the secrets beach club a few minutes away and to many other destinations. We did some walking around the local zone. Not recommended for most travelers. Tulum needs some cleanup efforts made but thats not a refelction of this hotel. Everything was clean and well maintained. There is a couple big pools at the ground level, a medium sized pool on the roof deck with a bar and 2 other smaller private sized pools nearby on the roof with waiter service available. I had a private romatic dinner set up by our concierge as a surprise for my girls 50th birthday on the rooftop gazebo. The waiter, Jose was exceptional, He was friendly, professional and on point with his service. The meal, sous vide beef and lobster was to die for! I cant describe enough. Overall, this was deffinantly a trip to remember.

  Oct 07, 2026
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  We had a great time and will come back

  **⭐⭐⭐⭐⭐ Wonderful Stay at Secrets Tulum** We had a fantastic stay at Secrets Tulum and would happily return. The hotel is beautiful, very clean, and spacious, with stunning pools that resemble small cenotes and create a relaxing atmosphere throughout the resort. The rooms were large, comfortable, and spotless. Our only suggestions would be a bit more lighting in the bathroom, which felt quite dark at times, and a few extra hangers in the wardrobe. We did have an issue with our first room, which had no cold water in the shower and some daytime noise outside, but reception handled it quickly and moved us without any hassle. Their service was excellent. The food was very good overall. Lunch could have offered a little more variety, but the chefs were happy to accommodate requests. We especially enjoyed the *pescado al mojo de ajo* and fried salmon they prepared for us. Our favourite restaurants were **Jasmine** and **Portofino**. A special thank you to **José at Portofino**, whose friendly and enthusiastic service made our dining experience even more enjoyable. We also enjoyed the spa's jacuzzi and whirlpools, which were very relaxing, although we found the spa treatments and massages quite expensive. The beach club was lovely, although the beach itself was affected by sargassum during our stay, which is obviously beyond the hotel's control and depends on the season. The location is excellent, with attractions such as Casa Tortuga and Xel-Há nearby. We used the InDrive app to get around, which was affordable and efficient. Overall, we highly recommend Secrets Tulum. The staff genuinely go the extra mile to make guests happy, and their warmth and professionalism made our holiday special. We loved Tulum and look forward to coming back. 🌴☀️❤️

  Oct 01, 2026