Resort Details
- Barefoot Grill
Grilled specialties served poolside.
- BordeauxFrench cuisine.
- Coco CafeCoffee & snack bar.
- Desires
Music lounge bar.
- Gohan Sushi BarSushi bar.
- La CavaWine cellar for private dining.
- ManateesSwim-up bar.
- Market CafeInternational buffet.
- OceanaFresh seafood.Dinner only from (6:30 to 10:30 pm)
- Preferred Club Swim-Up BarExclusive swim-up bar.
- RendezvousLobby bar.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience is valid on all new bookings at select Secrets Resorts & Spas made now through December 22, 2021 for travel from now through December 22, 2021. Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- Sky Bar and SushiRooftop bar.
- WindowsLocal and international fare.
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- Housekeeping - daily
- Jacuzzi
- Laundry/Valet service†
- Pool
- Restaurant†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports
- Business Services†
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Fitness center on-site
- Kayaking †
- Non-Motorized Water Sports †
- Pool3 shimmering main pools.
- Spa †The stunning Secrets Spa by Pevonia® is expertly designed for relaxation and rejuvenation. It features a hydrotherapy circuit with a sensations path, hydrothermal pool complete with a geyser, waterfall, cold water plunge pool and beds with invigorating air bubbles. The spa also has a steam room with hot stones to enjoy aromatherapy, a sauna built with fine woods and an array of showers ranging from waterfall bucket showers to invigorating cold showers which are designed to tone, moisturize and beautify the skin.
- Tennis court †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7423 reviews
-
Mar 16, 2025Average
Currently I am at secrets- I’m pleasantly surprised it’s not as bad as some of the reviews that I have seen. One thing that has caught my attention though —we’re here because we’re avid scuba divers and when I went to get on the boat, they charged $10 each for me and my wife to walk to the boat on the pier that’s part of the hotel that’s like charging us $10 apiece to get into a cab in the driveway-unreasonable given the price paid to stay here.
-
Mar 15, 2025Not worth your money or time
This is the most disappointing Secrets Resort. Do not book this Secrets. You'd be better off going to the Dreams or Sunscape next door. The Cozumel Secrets is outdated and very run down. I've been to the Secrets in Cabo and Puerto Vallarta, and this, well, there are no words to describe. The floor in our room was dirty. The sheets were only changed once. We only had a floor bathmat once and our shower leaked water all over the floor. We didn't get hand towels half the time. We never saw the pools being cleaned. The hallways were not swept and often had trash in them. Most drinks at the bar are served in plastic cups and only one bartender made decent drinks. I was served a warm espresso martini. The restaurants were decent but Ocean was only open to Preferred members for breakfast and lunch, which I did not see when I was booking. There is a swim up bar but it wasn't open. The only good thing about the pools were the slides. The beach was amazing! I'll give them that . I picked this resort for a family trip with my husband, adult children, and in-laws because I had such a wonderful experience at the Cabo and Puerto Vallarta Secrets. I felt terrible that I was the one who picked this resort for our family vacation. My husband said he'll never go to another Secrets and I think I'm with him.
-
Mar 11, 2025great place
The resort was nice but some rooms needed updating. We were moved from a swim-up room to a beachfront and it was amazing. The first room was OK but not great. Some of the employees were wonderful—Elizabeth a new concierge was great as was Edwardo the manager. Kenia, host at Market-Cafe, remembered our name and room number, and Rosana and Ricardo…they made it so nice and personable. Some of the employees did not have the same hospitable spirit. We had a hard time with reaching the office ahead of time and the phone systems didn’t work in our room. The food was average—the French restaurant was by far the best and the soups everywhere were great. Snorkeling was really good and you could use snorkels there at no cost for 40 minutes. We had planned on diving but had colds so couldn't but it would have been perfect. I wish they had given instructions on getting there from Cancun—a shuttle ahead of time would have been best because the taxi drivers are not honest and overcharged and said the busses weren't working when they were. The ferry is easy and getting back was much cheaper via taxi than getting to the ferry from the airport—schedule transfers ahead of time. The resort felt very safe. Take water shoes—beach great but some rocks in areas (good for snorkeling).
-
Mar 11, 2025Moldy and needs tile work. Restaurants selection limited. Would never recommend preferred and way over priced non-prefer
Room smells like mold and sewer gas. Needs alot of work. Not a 5 Star. Very glad we didn't upgrade to preferred as talked to some that did and they were even more disappointed. Restaurants limited selection and some staff not at all accommodating when asked to seat us out of the sun for dinner.
-
Mar 10, 2025
Great Stay Overall
Staff was friendly, attentive, oriented to details, very kind in general. Resort needs a little bit of an upgrade to some areas and room furniture but overall the experience was fantastic!! Food has its goods and bads. Speciality restaurants were good but there was always something that could be better to make an exceptional experience... Beach area is amazing!!!
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.