Secrets Akumal Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14592 reviews

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  Secrets Akumal felt like I was on a honeymoon with my boyfriend….

  Let me start off by saying the attentiveness without it being overwhelming was just PERFECT. Josue (check in front desk) - received us with champagne and checked in quickly and provided some great information to have a smooth stay. Gina (concierge at Bldg 7) - was extremely helpful and very professional. She introduced herself to us and kept us in the loop of any events and shows happening in the hotel and anything we needed she was right outside in our floor or a text/call away. Waiter at the main pool - Jesus was awesome with making sure we had drinks and food. (And every other waiter) Restaurants- all food locations in the premises were great and have a variety of options for people who are picky eaters. (Oceania) - I was to point out the that waiter at Oceania restaurant (Emmanuel) made sure to make us feel special as it was my our birthday. The only thing I would point out for the swim-out deluxe suits is that maybe it should be cleaned more and the option for a bit of warmness as we didn’t see a filter in our area of the swim-out. Overall, the resort was beautiful and from the doormen to the reception, waiters and concierge, it felt great to feel like there was nothing missing and made us feel special.

  Dec 07, 2025
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  A great resort , our home away from home!

  For the Fifth time, we return to this Beautiful Resort. Staff went beyond and above to make sure our stay was a memorable experience. Activities, Food & Service We're great once again. We look forward to our next trip. And hope to see some of those familiar faces. Thanks again for a great stay😍

  Dec 07, 2025
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  Just Fantastic!

  If you want to walk around a tropical paradise everyday, be totally spoilt and have every single member of staff you walk by greet you with a smile like an old friend, then don’t hesitate and book this hotel! This is the first trip advisor review I have ever written so that shows how strongly I feel about recommending Secrets Akumal! Special thanks to Osuna who always made sure the umbrella and shade were just where we needed them! To Ana and Jose (and all the pool staff) who were always smiling and keeping our drinks full! To Fransisco our concierge who helped with any question we had and of course to Aria, our room attendant, who always made sure the room was spotless! We booked this holiday for our 20th Anniversary and the special touches made it feel so special. I can’t recommend this hotel enough. Thank you!

  Dec 06, 2025
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  The staff truly make the resort

  The resort was wonderfully lush and welcoming, with beautiful tropical surroundings that made our stay feel special from the moment we arrived. We loved all the beautiful animals around the resort and how informative the staff were. Our room was clean and comfortable; however, it did feel slightly damp and musty, likely due to the lack of natural sunlight in that particular location. Additionally, some areas of the resort—especially around the pools—are beginning to show signs of wear. The pools had some visible damage and could benefit from repairs, and the second pool would be greatly enhanced with a swim-up bar. At times, the water was also quite cold. With that said, the staff truly made our holiday exceptional. Their warmth, attention, and energy far exceeded our expectations, and they are the reason our experience was so memorable. A special thank-you to: Luis, for helping us with all our questions and bookings. Thank you for being super informative. Ana (pool bar maid) and Jose (pool concierge), who stood out for their outstanding service. Nothing was ever to much and we loved seeing them. I think they both deserve recognition for how hard they work. They never stopped and would be helpful to guests and their team. I truly appreciate them and how outstanding they made the days. Andrea, for assisting with our kayak tour and always bringing a bright, positive energy to our days. What’s a beautiful person inside and out. Alan, for guiding our kayak tour, leading water volleyball, and of course, making wonderful guacamole with Dido Dido, for the enthusiasm and fun you brought to the guacomole making and water activities. Liz, for fantastic water aerobics sessions. Andres, was so kind and his energy and cheer was infectious. We really enjoyed bracelet-making, and beach volleyball for my husband. Andres spent time talking and getting to know us. He truly made a lasting impression on us. Please extend our heartfelt thanks and congratulations to the entire Secrets Akumal team. Their dedication and passion truly elevate the guest experience. We wish you all the best and look forward to returning in the future.

  Dec 06, 2025
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  Great Secrets Location

  We enjoyed a fabulous week at Secrets Akumal. It felt like we were in the jungle compared to other resorts we have visited. Good size resort, didn’t feel cramped, enjoyed exploring along the paths looking for iguanas, agoutis and coatis. Our room was very comfortable and the air conditioning worked great (room was at 65F!). Ample space for storing clothes. Had a nice desk area since this was a working getaway. Enjoyed the restaurants especially Seaside and Himitsu. The opera singer and violinist duo at Rendezvous was terrific. We would like to recognize Antonio, Hector, Osuna, and Ana (she so graciously helped us with our Spanish). They took great care of us everyday at the pools and Alan who made Spanish lessons and beach/pool volleyball a blast. Secrets has the best people!! We also took time to walk up the beach and explore the gift shops near the turtle sanctuary. Already looking forward to our return!

  Dec 06, 2025