Sandos Caracol Nature Resort & Water Park - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

27435 reviews

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  Well Needed Family Vacation

  We booked Sandos and were extremely happy with what the resort had to offer. Cleanliness: The rooms were immaculate when we arrived and the housekeeping staff did an amazing job throughout our stay, the grounds were well kept especially being a resort with animals everywhere, (we've stayed at another resort similar that was not as clean), and all public washrooms were very clean. Restaurants: Buffet was good, menu is the same for the entire stay, breakfast, lunch, dinner, for the kids it was good. Our only gripe about the resort were the reservation process for the A la carte restaurants: Asian restaurant must make a reservation the day before starting at 4pm, people were lined up by 230-3pm. Spots filled within 10mins. Absolute waste of time. The other two a la cartes are first come first serve, suggest lining up 30-45mins before they open to get a decent time. Shows: All the shows were really well done! Pools: lots of room, was always able to find a spot and chairs each time no matter which pool. Atmosphere: Staff were very friendly, very kid friendly resort. The street food the one night was really good. Beach: Beach area was nice. Bonus they had a place to book excursions and jetskis right at the beach. Overall, this was a great resort for a well needed getaway, would recommend this to families with kids.

  Nov 11, 2026
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  top vacation!

  nature resort, and i mean nature! rooms ok staff more than ok food is good! the sea is less ok but if this is the only negative point i will go again !!!!!!

  Nov 11, 2026
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  Ok but wouldn’t return

  Okish stay bit wouldn’t return Been there done it Full of roudy drunken Canadians who think they own the place esp if they are RE 2 main restaurants were open the whole 2wks stay pools not very clean staff work but not always friendly resorts very smelly in some areas due to stagnant water laying around scenery okish loved the beach bit stink because of constant seaweed issues further up by RE was a lot better kids club was fab main buffet like feeding time at the zoo Japanese restaurant our fav Italian ok Mediterranean awful service and food had to intruders enter my husband and sons room reception not helpful what so ever is nothing my kids loved the animals golf Buggies very handy and wouldn’t mind dropping you off Mexican in centre area very poorly kept and awful food sports bar ok but full of mosquitos! Cenote and jade river my husband and kids loved shop a rip Off glad I took extras sweets suncream medicines etc coffee bar in reception nice and pleasant in evenings theatre area very busy and stinks ALL MY OPINION we paid £11k family of 6 for 2wks wasn’t worth it at all. Waterpark ok but small for size of resort

  Nov 10, 2026
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  Amazing jungle experience!!

  Wow!! Sandos Caracol is an amazing experience! Just returned from a 7 day stay and wish I was still there! A honest breakdown; If you are a beach person, you may be disappointed. Looking onto the beach from the ocean, it's beautiful, however, there are large rocks in the water which makes it difficult to get in. Water shoes would help. Pools: we stayed in the Adults Only Section. Pool was clean, warm and lovely. Quiet music playing. Plenty of loungers. Monkeys and coatis EVERYWHERE! It was incredible to watch them frolicking!! Keep all your stuff in your beach bag! They will come right up to your chair and grab anything!! Restaurants: Long lines unless you go as soon as they open!!! Buffet had plenty of different and good food, but we waited in line some evenings for up to an hour to get in. Same for a la cartes...no reservations required, however, long lineups every day. The Adults only area has a restaurant that serves delicious breakfast and lunch but service can be slow. It took us 2 hours one day to have lunch! Japanese restaurant requires reservations...you have to line up at 4 pm everyday to reserve for the next day...we finally got in for a 9 pm sitting. It was quite good. Ultimately, there was line ups EVERYWHERE!! The lobby bar always had only 1 bartender, so it was very slow. The resort is huge with many things to see and do. I cant speak on the family section, but was told that the pool is very dirty. Ultimately, I would return and stay in the Adults only section, but if I had kids, I wouldn't hesitate to bring them here! It truly is magical because of the animals!! Day of the Dead experience was AMAZING, and the evening shows are really, really good!! I definitely would return!

  Nov 10, 2026
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  Loved this hotel on a whole 👌

  Leaving today after and 11 night holiday. On a whole had an amazing holiday. This hotel is a natural nature reserve with accommodation for humans to stay within it would be my best description of this hotel. Some of the guests unfortunately made the pool area's and some of the public area's dirty and unbearable this was not the hotels fault. We can't fault the hotel staff in the slightest they work so hard and really try to accommodate you whenever they can. Lines for the buffets and A la carte's can be frustrating and getting into the Japanese is nearly impossible. ( they did suddenly have space for us if we purchased an expensive bottle of wine, we complained about the unfairness of this and it was quickly rectified by the frontdesk manager and she sorted out A la carte resivations for our last 2 nights for us at the Italian and the steak house where we had great food and amazing service) Been 3 adults travelling together (me, my husband and 18 year old son) the family eco penthouse did give us the privacy and space we needed however because we weren't staying in the adults only section ( we didn't want to all be in 1 room sharing 1 bathroom or fork out extra for 2 rooms) we couldn't use the adults only areas or resources without sitting through a 90 minute sales pitch and sharing credit card details. (We decided against this) That all said we had a fantastic time this hotel does have its faults but we found the manager on the customer service desk great and very accommodating and all the other staff amazing also. The wildlife and what the facilities that the hotel has to offer are amazing and the natural beach is gorgeous. If you want a perfect hotel with a manicured beach this resort is not for you. Is you want to feel like you have really experienced Mexico and the natural beauty and nature it has to offer then you will love it 🙌

  Nov 09, 2026