Hotel Overview

Set along a beautiful white sand beach in Playa del Carmen on Riviera Maya, this eco-friendly resort lies in the luxurious residential complex of Grand Coral, next-door to a Nick Price-designed 18-hole golf course. Escape to an array of beautifully appointed rooms stretching from the magnificent Mexican Caribbean to the lush green jungle. Upgrade to the Select Club section for a luxurious adult-only experience. Rooms are decorated in superlative fashion, complementing the soothing ambiance of the Mexican Caribbean. 

The Sandos Caracol Eco Resort lies in the exotic Mayan jungle and is surrounded by natural sinkholes (cenotes), mangroves and lagoons where you can admire the typical fauna and flora of the region. Enjoy a romantic and relaxing canoe ride through the natural waterways of the mangroves. In the biggest cenote of the resort, right behind the lobby, guests can discover the crystal clear, refreshing waters that are typical for this region. Plus, learn all about ancient Mayan culture, enjoy the Temazcal (additional fee), admire the Attic of the Orchid, and explore the bicycle track and the trails. This is truly the perfect destination for the nature-lover in all of us. 

The main pool offers a little something for everyone. Dive in or pull up a seat at the swim-up bar that spans nearly the entire length of the Royal Elite section, only a few steps away from the beach. The resort's fun-filled water park features 22 water slides for kids and 7 water slides for adults, with lifeguard supervision. Daytime activities include beach volleyball, sandcastle building, swimming and yoga, a lit tennis court, a supervised baby club and kids' club with a playground, crafts, TV, movies, sports, and over 40 different ecological activities included in the All-Nature Experience. The teen activity program features music, pool tables, beach soccer, and more. 

Indulge at the wide range of buffet and à la carte dining options. There are three abundant buffet restaurants, featuring international fare, delicious Italian specialties, and authentic Mexican cuisine. For à la carte dining, enjoy Teppanyaki, Brazilian, Mediterranean, Italian, Vegan, and steak/seafood. After dinner, head to the theater featuring live nightly entertainment. 

There's something for everyone at Sandos Caracol, whether you prefer naps on the beach, treks through the jungle, or drinks by the pool.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Certified, avoids the use of plastic water bottles, and uses recycled paper for all printed material. Repopulation programs are also available for local wildlife and native plants, and biodegradable mosquito repellant is available for free throughout the resort.

Sandos Caracol Eco Resort participates in several programs designed to give back to the community. Guests can also enjoy the All-Nature Experience, which offers up to 40 eco-friendly activities for both educational and entertainment purposes.


Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 19780 reviews
  • 5.0 star tripadvisor rating
    It was the People!

    The staff at this resort were both incredibly sweet and respectful. Ensuring your stay was top notch, they went above and beyond. My favourite play during the day was the adults only pool restaurant (la Jungla) with the incredible staff of: Eliseo, Carlos, Damian, Victor, Virginia*, Leydric, Isidro, Cesar, Luis, Eliezer, Nelson, Eduardo, Martin, and Lydia (front manager with the lovely smile) Highly recommend!

    Feb 20, 2020
  • 5.0 star tripadvisor rating
    Vegan family visits an amazing Eco resort!

    Our family of four consists of 2 children, ages 11 & 13. We enjoyed seeing the wildlife and enjoying the natural elements of the resort. We’ve spent 5 days exploring and still have not visited all the cenotes! Karina, Armando, Manuela and Radka helped us with dinner reservations, lost luggage, excursions and special touches like Chocolate covered strawberries and birthday cake suitable for vegans...all delivered to our room! It’s also nice we can visit Sandos Playacar and enjoy their resort and beautiful beaches too! Security of guests is a high priority, we feel very safe. The buffets are beautifully displayed, with lots of fresh fruit and vegetables (delicious fruit juices and drinks). We are loving the vegan food choices. We can’t wait to finish our week! Not a worry in the world here. The staff is so friendly and always ready to help.

    Feb 20, 2020
  • 5.0 star tripadvisor rating
    Vacation

    The most awesome holidays in the Sandi's the cenotes was wonderful and the people is so helpful Karina in the concierge the restaurant was the vegan food is really important and also that you give us the opportunity to visit the another hotel

    Feb 20, 2020
  • 5.0 star tripadvisor rating
    Great Resort

    What a wonderful experience. The concierge was especially helpful. We lost our child's prize possession, Gizmo! Antonio and the ladies at concierge were so helpful in helping us relocate "Gizzy". ....................

    Feb 19, 2020
  • 4.0 star tripadvisor rating
    No vegan restaurant?

    The resort is lovely but Salvia, the restaurant in other reviews is vegan, only has one meat-Free option on the menu (a veggie burger...because of course it’s a veggie burger). As a vegetarian, I specifically suggested this resort to my extended family because not only is it a perfect family vacation but also I was confident I’d be able to eat properly while here. I’m very pleased with the resort and the service, but if you’re coming here hoping for a vegan a la carte, check those expectations at the door!

    Feb 19, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319