Resort Details
- Restaurants
Guests may choose from 10 a la carte and buffet restaurants, a cafe, as well as 24-hour room service. One a la carte restaurant is exclusively for Hideaway guests.
Unlimited, reservation-free a la carte dining includes a Japanese Teppanyaki and Sushi Bar, an authentic Italian trattoria, Mexican and steak restaurants. On any day you please, unwind with a mid-afternoon coffee and exquisite dessert at the cafe.
- Various Bars/LoungesThere are 17 bars in total; 5 of those only for Hideaway guests:
-Hideaway (swim-up) Bar - Adults Only Bar
-Hideaway Diamond Club™ Lounge - Adults Only Bar
-Hideaway Beach Bar - Adults Only Bar
-Pisces Swim-up Bar
-Aquarius
-Score Sports Bar and Lounge
-Lobby bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 10 pools through out property - 8 pools in the Royalton section, and 2 in the Hideaway Adults Only section.
- Spa †
- Tennis court
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
255 reviews
-
Jan 25, 2026Disappointing trip
Royalton Resort Operations C/o To Whom it May Concern, My family & I stayed at your resort Dec 27, 2025 - January 10, 2026 (14 nights). We wanted to share our experience with you, in the event that you wish to improve your operations. These comments come during a busy week of the year, and after your recent renovation project, so we are aware of the extra challenges. Please take the following comments as our desire to help you improve your basic level of service: - We arrived late due to our WestJet delay. No one at the hotel greeted us upon our arrival, and check-in took over 45 min with only 1 family in front of us. Way too inefficient, however, in talking with other guests afterwards, we considered ourselves fortunate as some guests waited 3-4 hours to check in & one individual waited over 8 hours and still couldn’t gain access to his room. Very disappointing. Why would anyone want to give you more money for Diamond Club or Prime Travel if the basic check-in is way too slow. There is a minimum expectation in terms of efficiency. - The night we arrived after flight and airport baggage delays, your phone system from the room to room service or front desk never connected us. I finally had to physically go to the front desk for them to connect me with room service only to be told that food would take over an hour to arrive at 11 pm with 2 starving boys was not great. - It took 3 days to get a TV remote that worked. First no remote. Then dead batteries in the remote & then a remote that was not paired with the TV. - Later during our stay, we attempted to order a couple of glasses of wine with room service. We got transferred 6 times, and were told yes & no as to whether it was possible to have 2 glasses of wine ordered with our meals. We never got any glasses of wine. - improve access to coffee (regular & cappuccinos, etc). The current setup is embarrassing. 1 self-serve machine for 800+ rooms is beyond ridiculous and most guests were very upset about such a simple basic need missed. You rely on coffee service during the meals (cappuccinos were 10-15 min when ordered and the waiters showed their unhappiness at where they had to go to get them) & coffee at scoops (which was very good). The machine at scoops was always broken or needing more beans, milk or water since it’s not directly plumbed to a water line. Ridiculous. There should be 3-4 high-end self-serve machines and you will automatically make many guests happy! - Shortage of salt & pepper shakers at the tables was joke. Constantly having to steal from other tables was comical. - Everyday was filled with disappointment for our 2 sons who loves chocolate ice cream. Beautifully displayed chocolate ice cream and 11 am at 2 locations & by 7 pm rarely any left. - The only hot tub was filled with cold water for 10 of our 14 days - The Wibit became dangerously deflated at one end & it took me complaining for over a week each day to different staff until it eventually got fixed - Post renovation, our roof top deck was littered with construction debris. I mentioned it & no one ever removed it - No access to spa for non-massage use. Disappointing & generally allowed at most resorts - Your watersports kayaks are below sub-standard in terms of comfort. Bad enough there’s limited places to go and surrounded by seaweed netting. After having to pay an environmental we could barely stay out 30 min based on the terribly uncomfortable kayaks seats. - Jacuzzi on our roof deck had no plug so could not be filled - Excellent 50m pool which I swam laps in everyday was filled with sand at the bottom and never cleaned - Numerous times your staff over water planters on the hotel room floors causing massive pools of water and many guests young and old kept slipping. You’ll likely get sued eventually - Constant broken dishes in the gardens and glasses left all over the hotel floors for days on end - Very challenging to get restaurant reservations - Towel service is a joke. Most resorts give out cards to regulate and monitor towels. By not having any system, people were taking tons of extra towels and by midday there was never a clean towel available. For an environmentally conscious corporation, very disappointing & needless waste of washing - Our mini bar fridge leaked off and on during our stay - Wrong and broken toilet seat we dealt with for 2 weeks after I gave up complaining - Practically inexistent drink service at pool for drinks - Understaffed in general and over staffed with guest service / time share selling staff Now all the positive comments: - NY Eve party was tremendous! Food presentation, decorations, show were all top notch. Your F&B staff are quite excellent! 10/10 - Your marketing is very well done - Evening shows & programming is very good - Hunter restaurant is your best!!! - Overall architectural design excellent!!! - Lighting design & accent lighting excellent!!! - 50m pools amazing asset!!! - Some of your guest services staff & nexus tour staff were amazing Despite all the challenges my family and I had experienced, we had a pleasant trip. We feel it’s important to share the good, bad and ugly in hope's you’ll be able to improve your property’s operations one day. We did also visit your Planet Hollywood property and were more impressed with there operation in the liited time we experienced it.
-
Jan 25, 2026Okay Stay
The hotel is okay. The other reviews describing its issues (smell/seaweed/upkeep) were accurate. Lots of misquotes so bring bug spray! The buffet was good with a lot of variety. I attended this resort for a wedding but would not have chosen to go to it on my own. The main highlight of our stay was the bellboy Diego, he was very fun and brought good vibes for the check-in process for our room.
-
Jan 25, 2026The lobby bar is the best
Armando, julio, jaun are the best bar tenders we could have asked for at the lobby bar. We had the greatest time with them.
-
Jan 25, 2026
Friends 50th
Rudis the Sommelier was absolutely amazing to our group! Highly recommend asking for him!! He went above and beyond for our group for a 50th birthday the best there request him!!!
-
Jan 25, 2026
Great experience
Hotel was great! The sommelier Rudis was very helpful with wine as well as all alcohol and restaurants! All of the food was delicious.
- AdvisoryWe are thrilled to share with you the exciting news that the first phase of our transformative journey has been a resounding success.
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.