Resort Details
- Akua BarLocated at the Lagoon pool, this casual swim up bar serves light lunch and popular tropical cocktails a step away from the clear blue water.
- AleliAs the hotel's main breakfast restaurant guests can enjoy a fresh buffet or à la carte spread of traditional favorites, featuring stunning ocean views and overlooking the property’s lagoon view.
- KarayaThe resort’s indoor/outdoor main bar serves local cuisine specialties and the best martinis and cocktails in a contemporary setting with fire pits.
- La BodeguitaOur quick service café and wine bar offers an array of light gourmet breakfast, lunch and evening delights.
- Ocean BreezeKnown for having Isla Verde’s only toes in the sand oceanfront bar, guests can enjoy breakfast, lunch, and dinner with a view at the Mediterranean inspired oceanfront restaurant.
- SAK-IOffering an exceptional culinary experience in a contemporary wood and stone dining room, SAK I serves innovative Asian fusion cuisine incorporating tropical Latin flavors.
- Laguna
View - Laguna/City View
Bedding - King bed and sofa sleeper or two double beds
Occupancy limits - 3 adults, 2 children, 4 total.
Exception: If 3 adults booked, no children are allowed in room.
Maximum of 2 children through age 17 stay free in existing beds with 2 adults.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Refrigerator
- Safe
- Telephone
- TV
- Video game player
- Video on demand
- Deluxe Pool/Garden
View - Deluxe Pool/Garden View
Bedding - 2 doubles or 1 king with queen sofa bed
Occupancy limits - 3 adults, 2 children, 4 total.
Exception: If 3 adults booked, no children are allowed in room.
Maximum of 2 children through age 17 stay free in existing beds with 2 adults.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Cable television
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access
- Iron
- Ironing board
- Refrigerator
- Safe
- Telephone
- TV
- Video game player
- Video on demand
- Deluxe Ocean View
View - Deluxe Oceanview
Bedding - 1 king with queen sofa bed or 2 double beds.
Occupancy limits - 3 adults, 2 children, 4 total.
Exception: If 3 adults booked, no children are allowed in room.
Maximum of 2 children through age 17 stay free in existing beds with 2 adults.- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Cable television
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access
- Iron
- Ironing board
- Refrigerator
- Safe
- Telephone
- TV
- Video game player
- Video on demand
- Club Room
View: Gardens
Bedding - King bed and sofa sleeper
Occupancy limits - 2 adults, 0 children, 2 total.
Evoking the colonial elegance of Old San Juan, our stylish Club rooms have separate living rooms and balconies or private lanais with garden, pool or ocean views. You'll also benefit from access to an exclusive lounge offering complimentary breakfast and early evening cocktails.
- Air conditioning
- Alarm clock
- Balcony/Lanai/Terrace
- Bathtub/shower combination
- Cable television
- Coffee/Tea Maker
- Data port*
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Refrigerator
- Safe
- Telephone
- TV
- Video game player
- Video on demand
- 24-hour room service*
- Accessible facilities
- Accessible rooms
- ATM/Cash machine*
- Babysitting*
- Baggage hold*
- Bell staff/porter
- Business services*
- Children programs
- Children welcome
- 24-hour room service*
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine*
- Babysitting*
- Baggage hold*
- Bell staff/porter
- Business services*
- Children programs
- Children welcome
- Concierge desk
- Elevators
- Exercise gym*
- Golf, Offsite*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: European Plan*
- Non-smoking rooms available
- Parking*
- Pool
- Restaurant*
- Room service*
- Safe deposit box
- Sauna*
- Shopping mall*
- Spa*
- Tour/sightseeing desk
- Valet parking*
- Wakeup service
- Water sports
- Business Services*
- Internet Access*
- Please contact the hotel for additional information.
* Fees may apply
- Children's program, onsite
- Direct access to a beach
- Fitness center on-site *
- Gym *The property’s 24 hour fitness center boasts ocean views and features state of the art Life Fitness machines from cardio and strength training.
- Hot tubThere is 1 indoor hot tub and 1 outdoor hot tub.
- Motorized Water Sports *
- Non-Motorized Water Sports *
- PoolThere is a large free-form pool, set in a lush tropical gardens overlooking the beach. This property has swim-up bars.
- Sauna *
- Spa *The Akua Spa offers a variety of signature treatments from hot stone massages and sugar scrubs to calming facials. Spa amenities include six spa therapy rooms, two unisex relaxation areas and a water ritual area that includes a sauna and steam room.
- Steam bath *
- Golf *Golf course located within 5 miles of the property.
- On-site EntertainmentMusic in lobby, several nights per week
* Fees may apply
Indulge yourself with the rejuvenating spa and beauty facial treatments at Akua Spa. Among the most popular treatments are the Caribbean wrap: an intensive body care wrap that uses minerals and vitamins to improve skin condition, and the After Sun Pampering Massage: a relaxing, pampering massage that harmoniously blends different products to help improve the elasticity of connective tissue and smooth the skin.
Feast on traditional, fresh sushi at Momoyama, or opt for Mediterranean fare at the casual, ocean-view cafe Ciao. Poolside you will find the Splash Pool bar, serving up light snacks and sandwiches. For a fancier dinner, there's Ruth's Chris Steakhouse, which has been voted the best upscale steakhouse in San Juan.
Retire to the hotel's extended outside balcony where you can take in the cool Caribbean breeze from the nearby ocean and enjoy the lush landscaped grounds surrounding the sparkling pool.
InterContinental San Juan's location also offers many exciting off-site activities. Take a Spanish Colonial Times night tour and discover the legends and love stories of historic Puerto Rico. Or learn about art and history on a gallery and museum tour of Old San Juan. For nature lovers, explore tropical rainforests with a licensed guide to learn about the local flora and fauna while taking in incredible views of the local wildlife in El Yunque Rainforest.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4125 reviews
-
Oct 16, 2026We came for our honeymoon!
Jasmine R. elevated our trip so much. She was sweet and welcoming, even going above and beyond to give us her favorite food spots to check out (which were amazing)! Complimentary beach chairs and umbrellas made the beach very enjoyable. The pools were great and surrounding areas were kept clean for guests. A few downsides to this hotel was no on-site parking and having to pay everyday (overnight rates which are higher). Prices at the on-site restaurants were also very steep considering how much you pay to stay. At least for hotel guests, prices should be much lower.
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Oct 02, 2026Exceptional house keeping
Thank you to Areli F., you were very welcoming I forgot to leave your tip on the bed, but I’ll be back
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Sep 26, 2026
Fantastic surprise!
Everything has been fantastic, the pool, the beach, our room, the staff is very nice and professional. We look forward to coming back!
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Sep 12, 2026
A nice time with veterans
Avery pleasant experience at this beautuful hotel
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Sep 11, 2026Horrible!!!!!
I am a travel agent, and this was easily one of the most disappointing hotel experiences I have dealt with. We booked two rooms for four nights at The Royal Sonesta San Juan, and EVERY NIGHT of our stay we had to move rooms because of issues with the rooms. We experienced ants, plumbing/toilet problems, cockroaches, and even bugs in a replacement room. I recorded the cockroaches and AirDropped the videos directly to hotel management. The hotel’s own paperwork also documents our repeated room issues and “insects in room.” What made this even worse was the male manager we were told was the highest-ranking manager at the property. He was extremely rude, dismissive, and inconsiderate despite everything we had experienced. I even escalated the situation beyond the property and contacted Sonesta’s corporate customer service, and unfortunately I still did not feel that anyone at any level of Sonesta showed genuine concern about what happened to us. Expedia refunded one of our rooms, but the hotel has refused to authorize a full refund for the second. Having to pack up and move rooms every single night of a four-night vacation is not a vacation. As both a guest and a travel agent, I am extremely disappointed in not only the conditions we experienced, but how Royal Sonesta handled the situation afterward. I cannot recommend this property.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Service fee: 22% per night, per room Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
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