Resort Details
- Various Bars / Lounges- La Veranda- La Fiesta- Sports Bar 24- Coco´s bar
- Various Restaurants- Rosa Roja- Bamboo- Rinascita- Black Cow- Beach Club
Consult the hotel upon arrival for hours of operation and dress codes.
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite
- Fitness center on-site
- Hot tub1 outdoor hot tub.
- Motorized Water Sports †Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
- Non-Motorized Water SportsWindsurfing, sailing, kayaks, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, others.
- PoolThere are 5 pools on-site. This property has swim-up bars.
- Sauna
- Spa †
- Tennis courtThere are 2 tennis courts on-site. There are 0 lit tennis courts on-site.
- Beach
- General †Access to Pickleball Court at Riu Palace Mexico
- Golf †A golf course is located within 1 mile of the hotel.
This hotel has negotiated a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Fabulous hotel
Excellent hotel and friendly hotel with staff very helpful and courteous. Variety of facilities available, huge hotel, lovely food. Great entertainment! Would definitely recommend!
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great stay
2 weeks has come and gone, what a wonderful time we had!. great staff, good food, amazing beach (with beach club). whole family loved it
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Fantastic hotel
This was my 2nd visit to this hotel but this time I took my family and some friends as the last time I was here witch was my first time was with my son we had such a blast I just had to come back again with the family and friends and yet again didn’t disappoint me, can not fault the place one bit, they is something to do for all ages and food and drinks available 24hrs, we are booking to go back for a 3rd time and hopefully take more friends with us, all the staff are great, friendly, hotel is very clean they never stop,
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Great staff, food and drinks!
We go to Riu Tequila every year, and its absolutely great every time. Staff (except for some at the reception) are very helpful and appreciative. The rooms are clean, beds are good (except for the pillows, that are a bit small and soft so I bring my own). Only downside is the slamming of the doors. When leaving the room, the door falls shut, and with a big bang. So we use earplugs to get through the noise. Also: the walls are made of paper, so if the neighbors are watching tv, then you can hear it too. The beach is fantastic, with clear water. Would recommend!
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Great place for a holiday, you will not be disappointed..... Friendly Staff, Great Food & drink.
Hotel Approx. 1hr from airport, check in was great supplied us all with welcome drink. Receptionist was helpful and luggage was taken to room. Rooms are spacious 2 large single beds pushed together, double sink with walk in shower, balcony with a couple of chairs, a safe for valuables, a well-stocked fridge and optics for supplied spirits. The room are split into larger villas spread of the hotel complex, our villa was close to the pools and the restaurant areas. The hotel grounds and well-presented and looked after. Facilities: Hotel has 1 large entertainment area (approx. half outside) with 2 bars, a large buffet restaurant, steak restaurant, Italian restaurant, buffet style Asian restaurant, outside grill by one of the pools, 24hr sports bar (shows British sport), pool bar & swim up pool bar. All restaurants are excellent, and we didn't have a bad meal in any of them. All drinks and cocktails are good. Hotel also has a shop, but it’s cheaper to walk down the road for any gifts / snacks etc. Also, it has gym and night club which opens after the entertainment is finished. Entertainment: What can I say, indifferent, the party night (neon, white) is great atmosphere and very busy with people turning up from other RUI hotels, grease show & Mexican music show was good. But the rest it was best ok, the kids liked the Rui land shows. Staff: All very helpful and friendly The entertainment staff are always smiling, and they work long hrs., around the pools in the daytime and dancing / singing in the evenings, big shout out to them. You are located approx. 10/15 min walk to the beach, which the hotel does put on a golf style buggy to drop off |& pick up (only duration the day) If you walk you can walk through and use the facilities of 2 other RUI hotels. Tipping, I tipped sometimes, do you have to, Easy answer is no. But the staff are very helpful and pleased when they get some. I special mention the William in the main dining restaurant, he was excellent serving us drinks and tending to all out needs. Great person. Holiday tip, take dollar bills or small Mexican Peso's notes (50 peso's is Approx. £1.90) for tipping. Bring a coffee cup with you as they only supply paper cups for takeaway. This is a family hotel, and we found most guests were friendly. Bad Points and what could be improved, can't think of many really. The senior staff should stamp down on this: People smoking and vaping all over the place instead of the smoking areas, not many do this but the few idiots who think they can do whatever they want do spoilt for most of the guests. Only 2 coffee machines in buffet restaurant, but they will serve you drinks. Sun beds, wasn’t really a problem, but if you got up late there wouldn’t be many beds left, they could do with some more, so in busy periods everyone has a bed. Be warned of the singing birds early in the mornings and possible noisy drunk people walking about late at night. If you pick this hotel most people will generally have a great time, we all did.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.One person of 18 years or over in every room. No student groups under 21 all year long.
Minimum check in age is 18 (Jan. - Feb.) (May - Dec.) Minimum check in age is 21 (Mar. - Apr.)
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
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