Resort Details

Dining
OnSite Dining
  • "Fashion" Restaurant/Bar
  • Grab & Go
     Snacks and drinks
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities†
  • Concierge desk
  • Exercise gym
  • Housekeeping - daily
  • Lobby
  • Lounges/bars†
  • Multilingual staff†
  • Restaurant†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Audiovisual Equipment†
  • Business Center†
  • Business Services†
  • Copier†
  • Dataport†
  • Fax Machine†
  • Meeting Facilities†
  • Printer†
  • Scanner†
  • Speaker Phone†
  • Telephone†
  • Whiteboard†
  • Wireless Internet Connection†

† Fees may apply

On-Site Recreation
  • Fitness center on-site

† Fees may apply

Guest Reviews from Apple Vacations Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8197 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience

    We had a fantastic experience at this hotel. It came recommended so we booked it. First impressions are good. The Bellboy asks you to leave your luggage and check in. Once we had our room number we gave it to him and he bought our bags up to us. We got a free upgrade and were on level 21 so had a decent view of the whole street below. A short walk to Times Square. Breakfast is busy but well organised. Plenty of hot and cold food. Staff were busy but polite and the tables were cleared quickly. We ordered a car from the hotel back to JFK for $125. Very comfy and on time. Rooms cleaned daily with fresh towels. There is shower gel, shampoo and conditioner in the room. My only niggle is that we asked for late check out, was charged $40 which i paid at the time but then i was invoiced for it again. I am still waiting to hear back from reception about this. We used the subway to get around. £2.18 each trip We bought a Go City package which was really easy to use and amend timings if you needed to. Highly recommend this hotel for location, cleanliness and friendliness

    Dec 09, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    overall ok.

    Typical high volume New York City Hotel in a tourist area. Lobby was busy but efficient check-in. Nearly $1,000 for the night which is likely more than double from their summer rates but understandable. The room was a Corner Room Superior king with a City View. The full length windows are nice as opposed to many New York City hotels that have regular size. The room was still pretty small! The bed comes with only two pillows so we asked for two more and they were brought up fairly quickly. We did not try the included breakfast. No place to park in front to drop off luggage passengers Etc, as there is a travel lane directly at the curb. Hot water was not so hot! Has a see-through or fairly see-through shower glass wall in case that's something that may trouble you. You have to step away from the common glass wall that separates you from the room if you do not want to be seen in silhouette. Unfortunately you have to pay up at the Holiday times but the hotel for example has vinyl flooring in the hallways and not rug, so I would say three star hotel.

    Dec 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great location, great room, great service!

    Great location, great room, great service! For us this hotel was perfect. Close to Times Square, but not smack in the middle. Great walking distance to everything.

    Dec 08, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Twilight Zone experience.

    My husband and I stayed there 2 nights, 12/2 and 12/3/2025 We checked in around 5pm on 12/2. After unpacking, we discovered that only scalding hot water ran from both the hot and cold taps in our room. I let them run a good 10 minutes and the water only got hotter. I called down to the main desk 5 or 6 times and no one ever answered. I went down and explained the problem. The host said that engineering would look into it. No one ever showed. We could not shower or brush our teeth. We had to leave at 6:15 for a 7:00 PM show. On our way out, I checked with the host at the desk. She said that someone would look into it. When we came back around midnight, no one had fixed it. I was told by the front desk that it was a "hotel wide" problem in the areas of that hotel and to just let the water run a while. So I did. After 20 minutes, it was still scalding hot. I called down and she said engineering would come up. They did. They could not figure out why there was no cold water. He also suggested we just let the water run for a while. After another 20 minutes, the water was still HOT (not warm -- steaming HOT). I called down to get another room. They said there were no other rooms in the hotel. At 1:30 am, we turned out the lights to sleep. I allowed the water to run. At 3:30 AM, I discovered that the sink had overflowed because the sink was draining very slowly. I cleaned it all up. The next morning, before we left for the day, I spoke to the manager and told him that we absolutely could not stay in that room. He moved us. I told him that I was told that RIU had no more rooms. He said that wasn't so. SO -- we moved all of our things to a new room. I was understandably indignant that there was no attempt to remunerate us for that unacceptably horrible first night. This manager said that the only thing he could offer were 2 - $20 discount coupons to be used at the bar or the "Grab and Go". I was at least expecting "half off" or better. At any rate, when we went to grab and go, we were told that these coupons could only be used once and that whatever they were used for had to be $20 or under and that you couldn't apply it as a discount toward the total bill. The coupon clearly stated that it was worth $20 to used against the total of the bill. She said that wasn't so and that the desk shouldn't be giving those out because the printed offer was not what they were able to honor. Wow. At around $630/night, I am very disappointed that this is the best they could do. I have never had such a strange experience at any hotel that I've ever been at. I have had no hot water before -- never only hot water and no cold water. I was very reasonable. The fact that the manager thought it appropriate that I had to pay full price for a room that I could neither shower in, wash up in, brush my teeth in, etc... is to me shocking. I am going to challenge this bill with American Express. It's the only thing I can do at this point. Weird, huh?

    Dec 08, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great Hotel

    We had a lovely stay at the hotel. The room was lovely and spacious. Big TV, fridge, lovely bathroom. Beds were so comfy. Had a great night's sleep once we all nodded off. Breakfast was great and had everything you could want. The location is Superb. Walk out the entrance do a left, not even a 5 minute walk and you're at Times Square! The staff were lovely. The Bellboys were fantastic on our last day storing our luggage and ordering us a lovely big SUV to the airport. A couple of niggly negatives that dropped our rating to a 4 star . . . There are no stairs, the only stairs we could find were for the staff. Being on the 4th floor by the time the elevator gets to the 4th floor it's rammed! We ended up using the staff stairs. On our last day the breakfast queue was round the corner. It wasn't even 8am! I can imagine it's only going to get worse closer to Xmas. We had breakfast out on the last day as we were not prepared to queue. Room corridors are very loud and doors don't half bang. Once you're asleep it's fine but trying to get to sleep with banging doors can be a pain! Would we stay here again . . . 100% yes . Like I say. Just a couple of small negatives.

    Dec 07, 2025
Hotel Advisories
  • AdvisoryThe deluxe king room does not offer roll-aways.
  • AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
  • AdvisoryA minimum mandatory hotel-imposed fee of $29 (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

    Facility Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.

    Facility Fee Inclusions:

    -WiFi high speed access through the hotel’s guest rooms and public areas for up to two devices per person.
    -Two bottles of water in the room (no refill)
    -Unlimited usage of the lobby area computers
    -Access to the Fitness Center
    -Luggage storage on arrival and/or departure up until 9:00pm

    Inclusions are subject to change at any time without prior notification.

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