Riu Plaza New York Times Square

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8194 reviews

• 

  Thanksgiving stay

  We stayed at this great hotel for 5 nights . We had a 10 out of experience Greeted on arrival by welcoming staff luggage was taken to our room . Are checkin was very smooth and helpful staff member Brahim We had a fabulous room on 22 floor with a great view .location was excellent so close To explore the city . Hotel was decorated beautifully for Xmas every staff member was friendly and most helpful we had breakfast each morning which had everything you could want the hotel was very busy but we never had to wait more than a few minutes.our room was serviced each day . We availed of the happy hour each evening drinks very good We had a great stay and would definitely recommend this hotel and are already planning our next trip . We would like to thank RIU for a very memorable and joyful stay

  Dec 02, 2025
• 

  Excellent experience. Recommended.

  Easy check-in. Friendly and accommodating staff. Zero entry via automatic (slowly) rotating door or bypass through traditional doorway. Large lobby with several personnel where guests check in. Banquette seating on one side, tables beyond and a snack bar in the back with a small menu. Guests can drop their bags with the Bell Captain in the same area. 6 elevators: 3 go to the lower floors and 3 to the upper floors. Safety: Must scan your key to gain access to your floor (love that). Room located on the 16th floor. LOVED my room! No carpet on the floor (my preference). Nice view. Comfortable bed, plenty of pillows. All the typical amenities: fridge, 2 bottles of water, iron and ironing board, hair dryer, shampoo, body wash and hand soap provided in large containers. Step in shower (my preference). Plenty of task lighting. Large TV. The price was around $360/night which is not bad for NYC, but, wait for it -- Self-serve breakfast was included. Wait till you see breakfast! Served on the 5th floor. Guests come down to the lobby and get in line to be taken up to the 5th floor. Use the sheet they given at check-in or just remember your room number. Get there early! Anything you can imagine for breakfast: American style, European style, any type of breakfast food you desire is available. Check out time is 12 noon (another nice convenience). Upon leaving if you need a cab, the bellhops are there to help you. If the prices and amenities stay consistent I would definitely stay here again. This is close to Times Square which I stay away from but it's close to many theatres and restaurants.

  Nov 29, 2025
• 

  NYC 2025

  The hotel is in an ideal location just one block away from Times Square so we were close enough to walk there. The atmosphere was electric. The hotel was busy but staff always had time for us to help with any queries. The rooms were immaculate and cleaned every day. We stayed in a family room and it was huge with amazing views of the city. The hotel was not too expensive either and well worth the money. We had bed and breakfast and ate at the hotel each morning. The food was freshly prepared and lots of amazing choice from savoury to sweet plus hot coffee available too. We booked experiences through the concierge desk and this was very helpful too. We would definitely book the same hotel again as everything was perfect.

  Nov 25, 2025
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  Low quality feel and even lower quality customer service

  The best thing about this place is the location. First impressions matter, and check-in was a warning sign for what was to come. Arrived after long flight travel and a long 1.5 hr taxi ride to front desk representatives laughing and not acknowledging us - even in the Riu class line. It was like we were interrupting their conversation. No smile or welcome just, “Name”. Was told room wasn’t ready and then we would be put on a “waiting list” and then I asked (because I had read online) if we paid extra could we get an earlier check-in and suddenly our room was available right away. No offer to help with bags. Handed piece of paper with WiFi code and told elevators to the right. The room we were given was on the 14th floor - family room so decent size. It seemed clean until we discovered long black hairs on the sofa. Vinyl floor and odd decor-it looked and felt very cheap, pretty much in line with a 2 or 3-star property at best. Regretted decision and wanted to leave but tried to keep an open mind. Had the fridge in the room but when opened it smelled of mildew. Felt the need to pour the water into a cup rather than smell the bottle or put your mouth on it. The mattresses and bed linens are poor quality. You know the sheets are thin when you can see the lines of the mattress pattern through them…the bathroom and shower were OK. Surprisingly the towels were fluffy and better quality, but the provided bath products were not luxurious. Hot water and pressure fine. The elevators were busy but typical for a NYC hotel of this size. People struggled with the card reader and often rode up and down as a result. The grab and go cafe next door was convenient and had much better service and pastries. The Fashion Bar was again “cheap looking” with plastic uncomfortable bar seats and very limited selection - ordered a common White Russian one night and told no can do. And then there’s the “touted” breakfast. It’s as has been described very busy and chaotic, but it was much, much worse than that. It was like waiting at a line at Disney at first and then racing around like bumper cars trying to find food. There are multiple seating sections, and the people working the lines and tables were not friendly - many of them frowning or disinterested. They stand right outside the elevators and bark orders. One day there was a misunderstanding-we thought we were told to go to the “bar section” but when we went there got turned away and accused of not telling the truth, and the person who originally told us copped an attitude and said when she said go to the right she meant to go behind the wall to the Disney-like weaving line and not to the bar on the right. The bar section apparently closes at 9AM even if there is a long line. How were we supposed to know? We ate at the bar the day before. We didn’t even know what was behind that wall. She argued with us and made us feel stupid and very uncomfortable. I got her name and went to the front desk to complain and the manager “took down my info.” Then when we finally got in the breakfast area they were low on certain food and had no juices or water. And fast forward to the next day they were pretty much out of food at 9AM in our section and when I told the supervisor he patted me and said you can go make a complaint at the front desk. So I did. But again, the front desk manager just apologized for the inconvenience. The breakfast item quality was also hit or miss - plenty of options - but way too stressful to enjoy even if included in the cost. Not a great way to start our days…at all. As a result, really because of the low quality feel and lowest quality customer service we would not recommend or stay here ever again, even if there was a good deal. They obviously don’t care about customers and rely on their location. Been coming to the city and stayed in different places for 25 years. Had seen this location and read reviews for months on a couple of hotels trying to decide and landed on this one. So if you like are considering, DON’T DO IT! I regret not staying at the other choice where the room was smaller but their email correspondence to questions about booking was so kind and refreshing. Wish we had stayed there or anywhere else -this was so disappointing. It’s still the greatest city in the world, but this hotel is the worst place we have stayed in it!

  Nov 15, 2025
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  Fantastic

  Stayed here for 4 nights and couldn’t fault the hotel. The location was perfect, so close to Times Square. The subway and theatres/restaurants The room was good, very clean and considering the location it was fairly quiet. The breakfast buffet was fantastic, so much choice and yes it was busy but the staff were very efficient and made sure things ran smoothly The staff overall were great. Really friendly and nothing was too much trouble

  Nov 14, 2025