Resort Details

Dining
OnSite Dining
  • 360º Bar
    Lobby Bar
    Sky Bar
    Rooftop Bar
  • Cervantes Restaurant
    Varied buffet and live cooking stations.
  • El Edén Tapas
    On the 26th floor.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Concierge desk†
  • Conference facilities†
  • Elevators
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service†
  • Luggage service†
  • Meeting rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Fitness center on-site †
  • Gym †
  • Nightclubs †
    Live music or DJ
  • Pool †

† Fees may apply

Guest Reviews from Apple Vacations Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 4186 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    my birthday

    hola,thank you very much for looking after us ,we don,t normally stay in big hotels.but i remember this hotel from years ago.i never thought we would stay one day ,also thank you for the up grade,we will recomend this hotel

    Jan 25, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Average stay at the Riu

    Negatives: no coffee maker, no washcloths available, no offered help with luggage, irritating elevator system, room not always cleaned daily, no food room service Positives: location, clean, great roof top bar with reasonable food there

    Jan 22, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Always a treat to stay here

    An extra person joined us and while unable to add a bed or change room on the app, the front desk did set us up in a room with a sofa bed and minor extra cost. Access to the rooftop is always a great bonus and we make sure to use it to wind down with drinks and tapas.

    Jan 19, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Roomy & Great Breakfast

    This is a good option for family or friends traveling together. The family room is essentially 2 separate bedrooms with an entry way & closet in between. The larger room had a king size bed but since it took up most of the room there was little space to set things in that bedroom. The other room had a desk though. The breakfast was truly amazing and expansive including GF options. The restaurant for dinner was however a little disappointing. The location has pros and cons for a sightseeing trip. It was lovely being able to see the skating rink and Christmas market from the room. With the windows closed the room was quiet (high floor). However, housekeeping always opened the curtains so sun shone in the room making it very hot. The A/C is off in the winter so you have to open the windows to cool it off. Gran Via is really busy all the time and wasn't that close to most of the sights we wanted to see.

    Jan 18, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    feel Madrid in Christmas

    every things was good, but the crew is the most important asset,We was surrounding for nice people, every time ,every place in RIU Plaza de Espana.

    Jan 16, 2026
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:
    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.