Hotel Overview

Combining friendly hospitality with alluring amenities, this popular, family-friendly retreat provides the perfect setting for memorable Mexican escapes. From the brightly colored guestrooms to the thatched-top dining options, lively entertainment, large beachfront pool, the children’s pool and playground and the splendid activities program, this retreat is sure to please.


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 37 miles

Property Information

Year Built: 2000
Last Renovation: 2015
Accessible rooms: 4
Floors: 3
Total rooms: 396


Hotel Details


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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8041 reviews
  • 5.0 star tripadvisor rating
    Amazing hotel, great staff!

    Everyone in the family - from 8 year old child to 80 year granny LOVED this hotel. There are activities for everyone, the rooms and grounds are maintained immaculately, food is excellent, great beach and the staff lovely and professional. Special mention to our favourite hardworking chefs Jorge and Andres, who made sure the youngest in the family (celiac) could eat safely gluten free, preparing gluten free toasts, pancakes, pizzas, desserts, etc. Muchisimas gracias chefs! We recommend this resort to anyone. Expensive yes, but good value for what you pay.

    Apr 19, 2024
  • 5.0 star tripadvisor rating
    A Hotel with everything

    We stayed 10 days in RIU resort Playacar. it was a memorable holiday for us. Staff in all departments were polite, helpful with smiles. Dalilla in the Palm restaurant was amazing. Amount of food and varieties in all restaurants were brilliant. They could satisfy any taste and age. Entertainment group was amazing. All were young, enthusiastic, energetic. They were from Mexico, Colombia, Spain, England, Argentina,. Leonardo, Manilla, Cathyia,.. were entertaining you non stop anywhere from swimming pool site (foam party), to the beach (Coconut beach party) and in the theatre during evening time. Games, music, cultural introductions were phenomenal. Not only there is a 24/7 bar near reception, but also there was a mini bar in our room. Cleanness was beyond any standard. All inclusive really means all inclusive. It is highly recommended. Every Friday night you were invited to a big dancing party in nearby RIU Tequila resort.

    Apr 16, 2024
  • 4.0 star tripadvisor rating
    Nice Resort

    Just got back from the Riu Playacar. We are a group of 7 ages 50- 85. We had a nice time. Food was good and there was something for everyone. Buffet was good. Great cappuccinos and coffee machine . The mimosas were also great to start the day:) Italian rest really good and has option of a la carte and buffet for lunch and dinner. It is also air conditioned which is a bonus . I liked the Asian and the steakhouse was ok . The waiters there were excellent and fun. The lobby does not have AC but has fans. The outside theatre has a great breeze most nights but was very hot when we were there Easter week. This resort is very clean and the people are very nice and friendly. The rooms are dated but clean and if any problem you call and they come immediately. I asked for a mattress topper and they came and put it on and I slept great the rest of the week! There are closets and dressers and shower is good with good water temp and pressure and good Ac. The grounds are nice and the sand is white powder and the ocean wavy and turquoise . Beautiful! Hard to get a seat on beach some days. There are 3 pools. And a kiddy area also. One is the swim up which is adults only and not big to swim. On each side of this are 2 larger pools which are for everyone but I think there should be an adults one also. It was Easter break so many kids so hard to swim in there. I like kids and have some but I think this would be a good idea. There is also a covered bar at the pool which is great with fans going. Service at bars is excellent! Froy at lobby bar makes great drinks :). I don’t know all names but staff are wonderful and work hard everywhere. Barbecue going at the pool everyday and food was great. I loved the burgers. The entertainment was fine at resort and typical of all inclusive. The Friday night parties at the Tequila are pretty great and the staff work hard putting those on. There is a sports bar at the tequila that has Ac and pool tables and tv also for people to enjoy. We walked over to the Yucatan which was more a jungle like feeling. Looked nice but the pool areas at ocean were so busy it looked like you could hardly get a drink. I believe it was that particular week. They have monkeys there which is nice to see. Across the street there are markets and it is nice to go there. If you want a great massage go there.The spa was pretty expensive in the hotel. We went into Playa del Carmen a few times as it is close by taxi and you can walk. We also took the ferry over to Cozumel which we liked. Had a great Margarita and apps over there. All in all a nice vacation and no stomach trouble . Would recommend.

    Apr 11, 2024
  • 5.0 star tripadvisor rating
    Book it !!!!!

    Amazing experience at this resort. From the large variety of delicious food options to the incredible selections of both alcoholic and non-alcoholic beverages. The buildings, grounds and rooms are all in excellent shape and the place is spotless... Every single staff member we encountered was fantastic and friendly. The beach and pools are incredible with no shortage of loungers what so ever. The entertainment was very good and the white party was a night to remember. The location is excellent with a market across the street and the famous 5th Avenue only a 25 minute walk away. I highly recommend this resort and am planning to return soon.

    Apr 10, 2024
  • 5.0 star tripadvisor rating

    Husband and I were looking for a great getaway, and this place did not disappoint! Staff is amazing, and so very friendly. From the gorgeous beach area, with plenty of lounge chairs, to the swimming pool, and swim up bar, all great! The restaurants are fantastic, with plenty of options to choose from. Our rooms were made up daily, and the mini bar was always stocked. Lobby bar is fantastic as well, and the staff are great! From iced coffee, cappuccino, food on hand from 10pm, until 7am, to any cold alcoholic and non alcoholic beverage imaginable, they have it. Unless you are a night owl, I would stay away from the first building next to the theater . They have nightly shows and the music permeates right into the rooms, and is quite loud. Only other draw back, is that our room was not ready for check in, until after 4pm. Other than a couple of minor issues, I would totally recommend!

    Apr 09, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.