Hotel Overview

Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded). 


This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment. 


A selection of fine à la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the à la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends. 


Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piata discotheque. 

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 34 miles

Property Information

Year Built: 2006
Last Renovation: 2019
Accessible rooms: 4
Floors: 3
Total rooms: 460

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions. 

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 7890 reviews
  • 5.0 star tripadvisor rating
    Spot on in every respect

    My husband and I are definite foodies. If you are too you will not be disappointed at this resort. All alcohol is premium brands, entertainment throughout the day - Great to participate or spectate. Stunning strip of beach and absolutely first class staff and service. We have visited three times with this hotel and wouldn’t hesitate to book again.

    Apr 18, 2024
  • 5.0 star tripadvisor rating
    Brilliant,amazing hotel!!!

    Just about to check out after 2 weeks in this absolutely amazing hotel.To anyone who is thinking about staying here all I can say is just book it.Believe me myself and my partner have stayed in some fantastic hotels all over the world and this place is right up there with the best of them.All I can say is that if you have see any bad reviews on this hotel those people must have stayed in a different place.If you enjoy really good food then this is the place for you,absolutely consistently delicious.Also the beach is amazing,a small amount of Sargassum seaweed but not a problem.Finally a mention for our amazing breakfast waiter Nico,we genuinely looked forward to seeing him every morning,a really nice genuine man!!!Sorry I forgot to mention that the whole hotel and complex is absolutely spotless.Thank you Rui Palace.

    Apr 18, 2024
  • 4.0 star tripadvisor rating
    First time in mexico.

    If it wasn't for the staff this would be an average A.I. All staff that we had contact with were friendly and hardworking. The place is always being cleaned. Rooms seemed to be cleaned twice a day. Liked the red and green cards for the door. Common areas are cleaned from sun rise to sun down. Entertain was fun for the whole family except for the neon party. Party is not for all ages. It was borderline drag show. Michael Jackson show was fun. All wait staff were friendly and quick. Don't think my drink ever went dry. The food was above average but not great. The breakfast buffet was the best meal in our opinion. Room service meals are lacking. The pools are maintained but need updated. The pool skimmer didn't seem to be working good for a few days in the one pool. Staff was using buckets to skim. As with all pools the reserving of the pool chairs was b.s. and annoying. Wish staff would remove all towels set out before the pool is even opened. On the beach the water sport vendors are more annoying then the hat/sunglass vendors. 5th ave is 20 minute walk. Some other shop to the left of the hotel about 5 minute walk. Bring small bills in pesos. Our bank gave us only large bills and not a lot of shops had change.

    Apr 18, 2024
  • 5.0 star tripadvisor rating
    great all inclusive

    Great sandy beach, delicious food, excellent service, impeccably clean. The buffet food was truly amazing, and the restaurants were great too. Service was better than expected and overall experience was outstanding. Cocktails were great even at the beach bar. Patron reposado and Black Johny were my favorite shots ;)

    Apr 13, 2024
  • 5.0 star tripadvisor rating
    Spectacular Resort

    The superlatives can't be overemphasized on this place. Everything is exemplary - the service, the grounds, the interiors, the exteriors, the pools, the beach. This resort is so incredibly well run and maintained. The employees are simply amazing and go out of their way to improve your stay. This is our third Riu Resort and out 8th all-inclusive and the best one yet - by far!

    Apr 07, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.