Hotel Overview

Riu Palace Mexico abounds with European flourishes such as hand painted murals, floral ceilings rimmed in gold, and a tiny Spanish chapel. Splashing fountains, statues, gazebos, and wrought iron benches rest in a romantic courtyard beneath the shade of towering palms, while sprays of bougainvillea adorn slanted sun-shelters by two magnificent pools. 

La Bodega, Don Julian, El Patio, and La Traviata restaurants offer specialty à la carte dishes and spectacular buffets. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the à la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. A lavish nightclub in whimsical design hosts nightly entertainment, and a pristine white beach along the mesmerizing turquoise sea promises to delight the senses and soothe the soul. 

Deluxe and spacious guest rooms (mostly split-level) were renovated in 2012. All are beautifully decorated in rich wood and granite rose tile, offering a sitting area with mini-fridge and bar. 

Endless amenities include waiter service at the renovated pool area, snorkeling, windsurfing, body boarding, kayaking, and scuba lessons in the pool! Riu Palace Mexico provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones. 


Hotel Details


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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8101 reviews
  • 4.0 star tripadvisor rating
    HOT HOT !!!!

    Beautiful entrance greeted us my first thought was wow !! However it was not all good the room was in need of a makeover very tired , plug sockets hanging out and bed hard as nails and the toilet was as small as a cupboard a bath in room that didn’t work and you could of done without , the grounds our very well kept and the entertainment staff work very hard , the all inclusive package is very good and the staff very attentive but lack of lifts lets us down for people with disability , food good but Italian restaurant disgusting the only sign of Italy was a flag horrible heavy solid pasta terrible

    May 26, 2024
  • 5.0 star tripadvisor rating

    Brilliant laid back 5 star establishment, our 3rd time here, food and accommodation excellent as well as staff service. No complaints, except word of advice for potential guests, don’t use the hotel shop, my wife craved some crisps, shop wanted 385 pesos for a large bag!!! ( that’s £18.00) wow!

    May 24, 2024
  • 5.0 star tripadvisor rating
    Pleasent come-back

    Very good hotel. Incredibly good food. 3 minor things for improvement: 1) better wifi (quality/coverage/stability) 2) Better sunbeds 3) adjusted water in pool (it was very hot, hotter than air and in comparison, to sea)

    May 24, 2024
  • 5.0 star tripadvisor rating
    Great time at RIU Palace Mexico!

    Had a great time at the RIU Palace Mexico. The resort was very clean, very well maintained, and had an excellent staff. Good food and drinks (normal for a Riu Palace in our experience). This resort was very laid-back, not a lot of loud partying going on. I don’t know if that’s normally the case but it was the week we were there. Would go again.

    May 23, 2024
  • 5.0 star tripadvisor rating
    Wonderful Hotel & Staff

    We spent 14 nights at this wonderful hotel, the locale is perfect for those wishing to explore the area. The hotel itself beautifully maintained with the staff constantly working hard to keep it spotless. The restaurants were excellent, our favourite being the steak house, All in all this hotel exceeded our expectations the staff make the hotel what it is, everyone always had a smile on their face and all were friendly and approachable. A credit to the management team for keeping things ship shape. Thank you all 5*

    May 22, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.