Resort Details
- Black and White Steakhouse
- CapuchinoPatisserie and ice cream parlor
- Don RobertoMain restaurant offering buffet-style dinning and theme dinners served twice a week.
- Fiesta MexicanaTapas restaurant for dinner.
- KrystalFusion restaurant.
- Los ArcosItalian restaurant for lunch and Brazilian Rodizio for dinner.
- SakuraJapanese restaurant for dinner.
- Various Lounges/Bars- Art Deco, Lobby bar
- La Nuit, Lounge bar
- La Terraza, Plaza bar
- Cun, Pool bar
- Can, Swim up bar
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †- Scuba diving school
- Snorkel excursion
- Banana boat
- Deep sea fishing
- Wave runner
- Catamaran
- Fast cat
- Excursion
- Parasailing - Non-Motorized Water Sports- Sailing
- Kayaking
- Introductory scuba lessons in pool
- Body boarding - PoolThere are 3 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within 5 miles of the hotel.
- On-site EntertainmentDaily activities for adults , 7 days a week
Nightly entertainment including live music and Riu theme shows.
Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5050 reviews
-
Mar 17, 2025Great vacation!
Love it here. 3rd time at this specific property. Never disappoints. I love it here. Hope to see you soon!
-
Mar 16, 2025
Great as always
The facilities and staff at the RIU are outstanding as usual. Special thanks to Ismael Basto. His efforts, courtesy overall performance was beyond outstanding. He treated us like family. I certainly hope that the RIU organization gives him the very special recognition that he deserves
-
Mar 16, 2025
Perfect trip!
Everything was wonderful and kept cleaned. Loved the coffee counter, she is always smiling. Food was good, service was good.
-
Mar 15, 2025
Best Riu Yet
An incredible beach, super clean resort and the best staff anywhere. We can't wait to come back, and my mom already booked her stay after we raved about this place.
-
Mar 15, 2025
Excellent, Excellent. Service was Amazing!
This exceed our already high expectations. We decided to stay her based on reviews that noted it was a beautiful property, very clean, service was excellent, food was great, and location was perfect. The property did not disappoint. Key points to note: this is not a cookie cutter property like many other newer ones that are literally concrete and glass. This place has character, like out of a 1960’s James Bond movie. Everything has character, from the lobby with its marble and stained glass, to the bars, and the first main pool is picture perfect. The second activity pool, which is livelier and has a swim up pool bar and a deck pool bar, is popular during the day. There are plenty of athletic and non-athletic activities to participate in. Drinks were great and if you ordered top shelf, they poured you top shelf. Beach BBQ days were great. Beach area was nice and give the property faces mostly north, the waves coming in from the Gulf are quite tame compared to places on the strip south of here. The food was fantastic for an all inclusive. Our favorite was the infusion restaurant, we ate there multiple times. The steak house was to be desired for steak (Mexicans don’t have great cuts of meat) but we also ordered Lobster which was fresh and tasty. Their buffet is something else - most food is prepared right in front of you at different stations. It is HUGE and has so much, I can’t believe they can manage knowing what is where. The quality and quantity were great. The Japanese and Mexican restaurants were also A rated. We did not try the Italian as not many people were ever there. We asked for a high room and booked a sea view - we were on the 7th floor - WOW - the fantastic views. Definitely worth the sea view. Rooms were well appointed and comfortable. We did go up to a couple other Riu properties, including the 10 minute away Riu Party at the Caribe. It was a pool party with DJ’s, laser show, and foam everywhere. It’s free to go to the Riu Party and even for middle aged people, it was fun to experience at least once. Everything about the Riu was top notch. While you pay more, you get more. It is a smaller yet upscale property that doesn’t boast a spring break knock-it-out-rock stuff, it is what we were looking for. You are not treated like cattle or a number here. We booked directly on the hotel’s site and became Class members. You do save money that way, we found, compared to package deals. The only thing we would not do is the Isla Mujeres exclusion booked through the Scuba Caribe rep on site. We’ve been to Isla many times and have enjoyed it. This particular day trip held a lot to be desired. Not Riu’s fault, just a note if you see them there.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN Pesos per night, per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.