Hotel Overview

Surrounded by incredible tropical gardens, the Hotel Riu Lupita in Playa del Carmen offers guests all of the amenities necessary to make their vacation unforgettable. This Playa del Carmen hotel offers All-Inclusive 24 hour a day service to provide you with RIU Hotels & Resorts' most exquisite services.

The Hotel Riu Lupita has 300 rooms distributed among various buildings with views of the garden or of the pool. In addition, they offer air conditioning, a minibar with a drink dispenser, satellite TV and a balcony or terrace, among other amenities, so that you are surrounded by comfort during your stay with us.

The comprehensive facilities of this all-inclusive hotel in Playa del Carmen, Mexico, will guarantee your vacation is perfect. You can cool off in the hotel's pools and take part in a number of sports and activities such as tennis, windsurfing, kayaking, scuba diving, as well as enjoy the Hotel Riu Lupita's gym. If you wish to relax at any point during the day, we recommend you visit the Renova Spa where you can enjoy a wide array of treatments and leave feeling as good as new.

Our restaurants offer a large variety of culinary experiences. At our all-inclusive hotel in Playa del Carmen you can enjoy exquisite Mexican and Italian dishes, and the best steak at our beach restaurant. In addition, the Hotel Riu Lupita has 2 bars, 1 located in the pool, which offers the best beverages and appetizers.

The Hotel Riu Lupita has an extensive daytime and night-time entertainment program for children and for adults. For the little ones, RiuLand offers an exclusive program where they can take part in arts and crafts and other activities with other children. They can also enjoy the special children's pool. In the evening, we have live music and shows and the Pacha nightclub has the best nightlife.

Location

Playa del Carmen, Mexico
Cancun International Airport : 36 miles

Property Information

Total rooms: 300

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy - Pets Not Allowed


Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 4633 reviews
  • 5.0 star tripadvisor rating
    Fantastic hotel with the best staff in Mexico

    Amazing holiday and wonderful entertainment. The staff work so hard to deliver an incredible holiday experience. From day one Arnold got all the guests talking and playing games together-through this we made friends we spent time throughout the whole holiday with and have kept in touch with. Other entertainment staff who shone out were Joana and Hector, both lovely, funny and kind. Nothing was too much trouble and they made the holiday just by being themselves :) we can’t thank them enough. The hotel is clean and the pool kept spotless, everyday I saw the pool guy cleaning the filters. Food is lovely and a fantastic selection. Drinks are great and special mention to Guadalupe on the bar who always remembered our drinks order. The parties were fantastic, as was all the entertainment. We used the beach which can only be described as stunning and accessed food and drinks at the beach bar. Could not have had a better holiday and we will be booking again :)

    Apr 18, 2024
  • 5.0 star tripadvisor rating
    Family holiday

    We had the best holiday at Riu Lupita, the staff were amazing and couldn’t do enough for you. We were worried that we weren’t right by the beach or the town but the hotel put on a free bus every 30 mins that visited both so no need for taxis. Food was great, drinks were lovely (especially the mango margarita with spicy rim). The steak restaurant was a lovely touch but you have to be quick to book this on the morning at breakfast. They also put on transport for this. The entertainment was really impressive. Circus acts, foam parties silent disco. Great location for visiting Akumal. Get a taxis here though as the excursions can be expensive. We did the Xplor park which is just around the corner. This was awesome for adults and older children definitely worth a visit! Hotel itself is smaller than the other Riu hotels in the resort but still lovely. Make sure you visit at least one of the Riu tequila parties too!! Best holiday had by all!!!

    Apr 18, 2024
  • 4.0 star tripadvisor rating
    Great budget friendly resort :)

    Riu Lupita is a great place to stay! While we typically visit bigger and more pricey resorts, we were very happy, overall, with our week-long stay. The entertainment team is pretty incredibly (Hector, Joanne, Lucas). You guys rock, and add such a vibrant energy to the resort. The food was very good, and every meal was succulent! The only downside is that day 5, we did get a bit tired of the lack of variety. But it is a small resort, so it is to be expected. We tried the Italian restaurant once and were less impressed than the buffet food. So we just ate at the buffet the entire time we were there. While the beach is a bit far and requires bus transportation, we enjoyed the outing and trip outside the resort. We also took the bus to go shop with our kids at 5th avenue, and had a great time. Further, we ventured outside the resort several times considering that it is on Paseo Xaman-Ha, an absolutely stunning gated vacation community area. My husband took several runs on that street, and I went on my own for my daily walks. We LOVED the area. In fact, we even walked one time from the bus at 5th avenue with our kids to the resort, which took approximately 25 minutes. It is sublime and makes the stay there even more enjoyable because you don't feel secluded and isolated. It's THE best. The service was very good, and during our stay, we used the RIU app constantly to request supplies for our room (towels, water, mattress cover) and they were quick and responsive. The check in was a bit tricky, as the lady at the check-in barely spoke English. She was still super polite and courteous though! The outdoor lobby smells like laundry, and is quite inviting. Major con: The resort needs to invest in upgrading room mattresses!!!!! We've never had such an uncomfortable mattress at a resort. My husband actually had one of his ribs move after a week long on the hard-as-a-rock mattress, and had to go see a chiropractor urgently upon his return. Even after asking for a mattress cover, it was still pretty bad and uncomfortable.

    Apr 08, 2024
  • 5.0 star tripadvisor rating
    Little paradise

    It was the best. Thank you for all of the staff : Carlos the capitan in the kitchen, Rachel, Joana, Joel and many more. The food is very good and diverse. The rooms were clean. I was a bit scared about the beach since it's not directly at the hotel but the bus take you there very easily and the reserved section at the beach is amazing!

    Apr 04, 2024
  • 5.0 star tripadvisor rating
    Excellent Stay

    From the start if the holiday to the end everything was excellent. Firstly the rooms were cleaned every day and the mini bar was well stocked up. Secondly the staff were all polite and welcoming, We even met the management because they were always walking around checking things are ok. The animation team work hard entertaining you all day every day, They are all lovely. The bar staff are also lovely and very attentive. To be honest I couldn't fault anything from start to finish, I would definitely return to this hotel. The 3 restaurants on site The main restaurant The Italian The Mexican are all lovely and clean. The beach restaurant which you have to book on the morning of the day you want to go, The mixed grill is to die for. I would definitely recommend this hotel to friends and family.

    Mar 31, 2024

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