Hotel Overview
Location
Playa del Carmen, MexicoProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy - Pets Not Allowed
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4841 reviews
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Dec 02, 2024RIU tourist money grab.
Just booked and tried to pay in Mexican pesos, which I would present at check-in. Would not accept my payment in Mexican pesos as I am a Canadian. Told me that I had to pay in the country that appeared in my passport. Of course, they will then charge me a conversion rate. Even though I insisted that I would prefer to pay in Mexican pesos. Is that even legal. I am not allowed to use Mexican pesos to pay for a hotel in Mexico? Sounds like a scam to get tourists!
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Dec 01, 20242nd great experience
For the second year in a row my wife and I have had an amazing experience at Riu Lupita. The staff is very kind and always at your service, and the food is great. Rooms and open areas are clean and luxurious.
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Nov 24, 2024November 24 - Rainy but warm!
Smallish hotel set back from the beach in lush gardens. Guests were mostly Mexican, Canadian or from South America - as a Brit I felt that we Europeans were very much in the majority but that was absolutely fine for me. It's a bit of a party hotel and I didn't get the best sleep at times due to guests returning to their rooms in the small hours of the morning or noise from the onsite Pacha disco a couple of nights. The staff were friendly, attentive and the room was always clean and comfortable - the air conditioning was excellent. The wildlife was a bonus - I don't think you'd see the birds and coatis if you were in one of the beach hotels. The bus service down to the Lupita beach club was very efficient. It runs every 30 minutes from the hotel and back. We spent most of our time down at the beach which is planted with palm trees which gave the shade - makes a change from endless umbrellas. Food was pretty much typical Riu if you've visited one before. The wine was awful, the guacamole was amazing, the gin and tonics didn't really taste of gin, but a tip seemed to make a difference.
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Nov 17, 2024
Perfect, as usual
Great place, fantastic service exceeding even possible expectations, comfortable rooms, swimming pools, sports and entertainment infrastructure. Wonderful vacation.
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Nov 14, 2024
A relaxing vacation
The staff is really the best thing of the hotel , everyone is lovely and always want to help. The only thing that you need to look at is : Chandeliers on the walls of the room are a bit rusty. Crisps next to the burgers are always 2nd cooked and really bad 😕 And if someone needs breakfast before 7am you really should have options for breakfast on that fridge not just burgers and hot dogs , nobody wants to eat that before 7am
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.