Riu Lupita - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5126 reviews

• 

  Great place for relaxing fairly quiet vacation

  I’ve got to say we had nothing but positive experiences with this resort from check in to checkout. The staff always smiled and greeted us. After a long day getting to the resort we were greeted with a drink and check-in was fast. The bellboy took our bags and guided us to our rooms showing us the restaurant and bar and the activity pool as well as the quiet pool. He took us to our room and explained this is a very quiet area. We went for dinner at the buffet. The staff there are very polite people and fast to help you. There’s always something good to eat there and a pretty good selection. The fresh fruit was amazing my fav is pineapple We went to the bar and service like everywhere there was excellent At breakfast we met Marco he is a hard worker and very welcoming every breakfast and lunch he goes above and beyond every day to make your holiday special. We did one al la’carte it was Dante’s Italian restaurant. The food and service there was amazing. ( The steak with gorganzola cheese was perfect) At the activity pool there’s always chairs to sit and relax, access to towels is easy and convenient. The only thing somewhat annoying were the coaties a raccoon size animal that are everywhere with exception to the restaurants, if you leave a drink on your table they come and dump it. That’s the only downfall to the resort. We took the bus to the beach and return a few times they almost always are right on time. The beach is beautiful no weeds nice white sand and the lunch buffet was very good pretty good selection. The bartenders are pretty busy but no problem getting taken care of A lot of the workers recognize me after a couple days as chocolate man handing out chocolates every morning after breakfast. The grounds are very well kept. There was a pretty windy day and there were leaves everywhere on the paths. When we got up in the morning and headed for breakfast they had magically cleaned up. The washroom were always kept clean and tidy. Being a small resort there isn’t any need for carts running around the pathways other than the water/pop cart delivery every morning We had to call maintenance once to fix the in room safe he was there fast and fixed it in only a few minutes.

  Dec 03, 2025
• 

  Rui Lupita = outstanding 🍸🌴🌮

  We visited Riu Lupita in early november with our 3 year old. We've been to this hotel previously and love that it is in a tropical jungle setting with lots of wildlife. It also feels safe within the gated Playacar resort, although there is easy access to Playa del Carmen centre shops and bars - about 20 min walk or 5 mins on regular shuttle bus from Riu Lupita. The food is incredible at Riu Lupita, it's buffet but on another level to other all inclusive hotels I've been to. HUGE selection of authentic Mexican dishes, and everything else you could want: pasta, massive salad bar, tapas, seafood, steaks, plus so much more.. 😍 And beige buffet for the kids 😅 Rooms aren't luxury - but they are lovely and very clean with pretty with everything you need (air-conditioning, fan, bathroom products, plus bar spirits on tap 😅). One small thing that seemed lacking is outdoor light on the balcony. Our 3 yr old was v excited that he had bunk beds in the room! We only let him sleep in lower bunk as top one seemed a bit risky 😬😅 The housekeeping / room servicing / cleaning and general upkeep of the hotel was brilliant. We left a considerable tip as our room was cleaned perfectly every day. All the hotel staff work really hard and are so friendly 🤗 The only exception to this was the receptionist when we checked out of the hotel - she was quite abrupt and insisted that I went back to the hotel room to retrieve my child's wrist band. No idea why. There's a really cute kids club 10-12am & 3-5pm each day. Swimming pools are beautiful and plenty of sunbeds available - only a few idiots seem reserve them before daybreak 🙄😅 It's incredible to see so much wildlife at the hotel: Capybara, Deer, Iguana, Exotic birds, cat's, and so many Coati's everywhere! When you check in - you have to sign an agreement that you won't feed the Coati's. It's really important as they should be foraging in their natural environment. Sadly, I still saw other guests feeding them cakes etc just to get photos with them 😞 I could waffle on for ages but will stop now 😂 Will def be returning to Riu Lupita, and highly recommend 🙌🥰👌

  Nov 18, 2025
• 

  Good relaxing week

  Good experience ,nice staff, clean environment, clean modern rooms. and good food. too much wildlife roaming the hotel area pool and restaurant.

  Nov 08, 2025
• 

  Great place. Awesome staff

  Staff was awesome. Even all the emails I sent prior to trip. They responded ina timely manor. My only issue is that a lot of the stuff and activies are at the hotelnwitht the beach.

  Nov 05, 2025
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  OK Resort

  The resort itself is nice. The staff were very nice and accommodating. The rooms are average, the bed was hard and extremely uncomfortable. The restaurants were ok and have limited hours. The buffet had more of a cafeteria feel to it.

  Oct 15, 2025