Hotel Overview
Location
Riviera Nayarit - BeachProperty Information
{{title}}
Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property,
at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6811 reviews
-
Oct 06, 2024Beautiful resort
We stayed here for 7 nights. We had a wonderful time. This resort exceeded our expectations. We loved the pool & also the beach. The drinks were also really good. Our favorite bartender was Freddy. He was super nice and always took care of us. We also enjoyed the Asian and Italian restaurants. All in all we definitely recommend this resort m. Good for couples but also families as well. We will most definitely be back.
-
Oct 05, 2024
Great times at Jalisco
We are repeat visitors to RIU Jalisco, and the resort never disappoints. The staff are all so pleasant, attentive, and hard working. The Friday night RIU party is always the high point of the week, and we are already planning our next visit!
-
Sep 23, 2024
customer service
Restaurant staff were friendly and welcoming. They always refilled our water and took away our used dishes.
-
Sep 17, 2024
Nice place
We enjoyed our stay at Riu. The service and food was great. I wish it’s more clean but I understand with so many people staying there is very hard.
-
Aug 29, 2024They take your money and don’t care about your needs after.
Hotel amenities were good. Customer service at check in and check out was fine. Customer service in regards to a room issue was terrible. Our air conditioning did not work the first day/night. We called front desk and were told maintenance would go, maintenance went and fixed it the second evening but after an hour it broke again, we asked to switch rooms but front desk would not and informed us they would send maintenance again. It took around 3 hours total to fix the issue once maintenance arrived from the first time. We asked for late check our, just one hour as compensation and were told it would be a 900 mxn pesos charge. Really? Had us seating in our room an entire day/night and you could not give us one measly hour for no charge? Way to take care of your customers. Never again.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.