Hotel Overview
Location
BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at
their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5593 reviews
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Nov 29, 2024Disappointed
I recently stayed at the RIU hotel in Mazatlán, Mexico, and I unfortunately experienced a disparity in service. It appeared that as a Black guest, my service was significantly delayed, especially when waiting at the bar. I often found myself standing there for an extended period before being acknowledged by the bartender. This kind of treatment is disappointing and unacceptable.
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Nov 29, 2024love the cleanliness n stuff.
First time in Riu , definitely it changed my thinking of booking Riu for my future trip , i really like your stuff and on the top cleanliness of the hotel wheather it’s room cleanliness , lobby , buffets or services all above excellent .
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Nov 29, 2024
Excellent Resort
Everything was perfect. Staff were amazing, resort was clean, beach was amazing and enough lounge chairs. Rooms were well appointed. Great overall!
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Nov 29, 2024
Huge resort, lots of walking to be done!
We stayed at the Riu Emerald Bay for a family vacation, there were 14 of us, ranging in age from 74 to 21 months. This was my first stay at the resort, and we will come back! The resort is huge, it feels like it takes 5-10 minutes to walk anywhere from our room. We stayed on the main level, which saved us some time, but because we had little kids with strollers, we had to take the elevator down one level. There were times we had to wait 4-elevator’s worth of time to find one that was going the direction we needed, especially around mealtimes. The blow dryer in the bathroom was obscenely loud, and didn’t work very well so bring your own if you can. Our fridge stopped working on day 3, but we didn’t really need it anyway. We could not get the safe to work either, so we just used one in another family member’s room. There were always chairs available at the pool and beach, no matter the time of day you went looking for one. The food was amazing. There was such a variety every night, which catered to everyone’s tastes. The specialty restaurants that required booking in advance were not worth it. The buffet was better. No one was impressed at either specialty restaurant we went to (Tabasco and Bamboo). The kid’s pool was great for the kiddos to play in. The playzone area was unsafe in some areas I observed, but hey, it’s Mexico.
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Nov 29, 2024
Great Family Holiday Spot
We travelled with our family - 13 of us - age 1 thru 59 - a great time was had by all! The resort is well kept, beach clean and wide, lots of chairs available & activities for all ages - fun time!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.