Resort Details
- Various Restaurants- Asian
- Italian
- Steakhouse- Kulinarium Restaurant
- All-inclusive meal plan
- Beauty shop/salon†
- Continental breakfast
- Currency exchange†
- Lounges/bars
- Poolside snack bar
- Restaurant
- Wireless internet connection in public areas
† Fees may apply
- Children's program
- Fitness center on-site
- Pool
- Sauna
- Spa †
- Steam bath
- Golf †
- Splash Water World Aquatic Park
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4370 reviews
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Mar 15, 2025Spring break
We went with a large group for our kids senior spring break. Overall the resort was great. Rooms were clean, and you are right on the beach. The food was fine - typical for buffet style, not terrible but not spectacular. It was nice to have a variety of dining options. Staff was very friendly - bartenders were great. Lots of fun activities to participate in for every age group if you wanted to. Gift shop was expensive - not sure if that's just a Mexico thing, but a can of Pringles was $7
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Mar 14, 2025Family vacation
We enjoy the property a lot. Very clean. Very good service and activities. Lot of choice for eating. Nice and clean beach. Good for kids 3-14.
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Mar 13, 2025
Loud and drunk
I cannot, with a good conscience, rate the hotel poorly, as, well, it delivered exactly what it advertised, but what it delivered is not for me. It is all inclusive. So expect drunk people. We were unlucky, as we had American teenagers in an adjacent room. No sleep. The teenagers left, and we got sleep for a few nights, before another rowdy bunch arrived. Again, it is all inclusive, so expect the behaviour of drunk holidaymakers. There is no escaping loud thumping music anywhere. Don't bring a book. The music goes on until after 10pm. It is loud Two pools that are dedicated to drinking alcohol. As another review mentioned, the pool was closed temporarily for sanitation when we were there; drunks find it difficult to make it to the toilet. Food great. Staff friendly. A loud smelly tractor is used to free the beach of what is natural, i. e. seaweed, yet plastic debris from the hotel is making the beach unpleasant. Heartbreaking really as the sunrises over the horizon opposite the hotel, but there are plates, mugs, food wrappers everywhere. The hotel employs someone to clean the beach. This person would not be needed if people were responsible, but, as they are not, the hotel must double the efforts to keep the beach clean of plastic that the hotel residents create. You may ask why I am giving this hotel 4 starts, yet I am being critical. Well, my complaint is not so much the hotel, but the type of person such a hotel attracts. Loud. Litter-creating. Pool defeating.
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Mar 09, 2025
All was more than perfect
We are stay there 9 nights, it was amazing, friendly staff delicious foods, nice drinks at pool! Many thanks!
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Mar 07, 2025
Amazing for families
Loved my stay here no need to go anywhere. with the sister hotel next door you could walk around all day and use facilities at both hotels .we stayed for two weeks over Super Bowl weekend which was funny to watch.The gym facilities is everything you need to keep yourself ticking over .Good food great kids entertainment with quizzes and shows on at night I was in bed for 21:00hrs with the kids so I didn’t see the night life the only downside to the hotel was the spa workers double booked on me, tried to make it out it was my fault at first they said they don’t treat men and then they said oh you’ve not paid for your treatment.l so we’ve cancelled your appointment everything not to put fault on their selves in the end, I just cancelled my treatment, cause I wasn’t handing my money over somebody that was dishonest anyway back to the good points great hotel like every other Riu I’ve stayed you know what you’re getting
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 33.94 Mexican Pesos per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy -Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.