Resort Details
- Various Restaurants- Asian
- Italian
- Steakhouse- Kulinarium Restaurant
- All-inclusive meal plan
- Beauty shop/salon†
- Continental breakfast
- Currency exchange†
- Lounges/bars
- Poolside snack bar
- Restaurant
- Wireless internet connection in public areas
† Fees may apply
- Children's program
- Fitness center on-site
- Pool
- Sauna
- Spa †
- Steam bath
- Golf †
- Splash Water World Aquatic Park
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4874 reviews
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Jan 19, 2026Keep your money, go elsewhere or stay home.
Where to start… First, the employee at check‑in was anything but welcoming. Then there were the hallways leading to the rooms—long, bare corridors that looked more like a prison, and so echoey that every sound bounced around. The rooms themselves were furnished with cheap Ikea‑style pieces that felt like they could collapse at any moment. The bed had sheets as thin as paper, and the fridge made as much noise as an airplane engine. Now, the food… Forget the “à la carte” restaurants. At the French restaurant, you’ll either wait for an eternity or be served what feels like the entire ocean’s worth of salt on a plate. The buffet is cheap, the food is cold, and the whole area is unbearably noisy as they roll carts full of plates and glasses over tiled floors. As for the pools—again, loud. There isn’t a single calm or relaxing pool. Instead, you’ll find crowds glued to the pool bar all day, with some people even dancing on the bar. I could go on like this all day, but let me leave you with this: do yourself a favor and stay home. You’ll be more comfortable, and you’ll save money.
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Jan 18, 2026Excellent value
We make many trips to Cancun each year to stay at all-inclusives. This was the first time to stay at a RIU property. Was quite pleasantly surprised by the service provided by the staff. The grounds were maintained beautifully, while the rooms were constantly cleaned and mini-bars stocked. The restaurants did not require reservations and were not difficult to get in. The only issue was that this property seems to attract families. This isn't a bad thing except when the children are left unsupervised. There many times where I witnessed kids putting their hands on the food on the buffet. I even saw a kid put his hands into the ice maker to get ice for his drink. In all of the cases, there was not a parent around. Otherwise this is a terrific resort, but I think I'll pursue an adults-only property next time.
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Jan 18, 2026
Flawless
Had a flawless family vacation in January 2026 - great service, very impressed with the variety in the buffet. Italian a la carte entrees could have been better, but were not huge foodies so it wasn’t a breaking point.
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Jan 17, 2026Family-oriented hotel with a lot of noise
The staff were friendly and helpful, and the hotel was generally clean, especially considering it is a very family-oriented resort. Facilities are well maintained, and the beach is beautiful with plenty of sunbeds available during the day. Like in many resorts, sunbeds are often reserved with towels early in the morning, with people returning much later. However, it was still usually possible to find available sunbeds. One thing the hotel could improve is the sunbed policy: towels left for several hours limit availability for other guests. A clearer rule or better enforcement could make the beach experience fairer for everyone. The downside was the noise. Children and teenagers were running and shouting late at night, and some adults were loud as well. The mix of children and adults during White and Neon parties did not work well and felt uncomfortable. Room doors are poorly soundproofed, which affected sleep. Overall, this hotel is suitable for families with children, but not recommended for couples or guests seeking peace and relaxation.
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Jan 14, 2026
We loved it!
Well, I guess, someone can complain about chipped furniture in the room, but me and my 12 years old were happy with everything. Room, TV, included bar, all inclusive buffet, 4 on-site restaurants, unlimited drinks, sun and Caribbean Sea. Staff is friendly and helpful. Waterpark has 4 pretty powerful slides 🛝 and entertainment was great, dancers and costumes are incredible! There are adults only pools with swim-up bars, those my kid couldn’t get and that was the only disappointment (for her).
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 33.94 Mexican Pesos per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy -Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.