Resort Details
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7452 reviews
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Oct 04, 2025Frankly on decline, AI limited options and cost cutting impacts service
FACILTY: OK but needs serious upkeep FOOD: on the decline, All inclusive is now so limited it’s almost not worth it anymore. The breakfast buffet has only 1 “guiso” or dish plus the standard staples, endless ques to get eggs prepared, cheap foods even on the Sunday brunch. Special mention to Casa46, the food was not good we left most of our limited- ordering dinner behind. SERVICE: the old staff still is fantastic, but you can see they are overwhelmed. It was a true nightmare to get food carts to move around - we had an 89 yr. Old family member on a walker and it was so frustrating to get a cart to support. GUESTS: they have brought in buses full of government funded programs and it was bad - people on street clothes getting into pools and hot tub, hogging pool chairs and golf carts, it was no longer a pleasant vacation.
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Oct 02, 2025Amazing time here with family. Everything here amazing staff food service atmosphere and Maxican people so friendly. 💗
I & my husband and my family (sister in law) stay here 2 weeks all amazing. We have really enjoy & happy time. All staff here really friendly & nice service with amazing service mind. Evelyn & Jordan are amazing guy to play a lot of thing with us (pool exercise, Volleyball, play card and bingo here) my first time in my life to play poker. So both is my poker trainer lol 😆 😍 thank you them so much for everything. Plus that every area are amazing. I got big peaceful, calm. Here has many wild amimals nice and frindly everything like in heaven Birds, Iguana, geckos cuteeeee🥰 Foods ok some yummy some new and some strang for me but all enjoy and yummy 😋 I love cinnamon here Plus I found many Maxican people here cute and friendly I prefer to enjoy here let's go come to enjoy life here 💗💓💕🥰
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Sep 07, 2025
100%
We had a great time and wonderful experience. The food was amazing, however the service was a cut above. Antonio Perez and Rafael Hdetz were always very helpful and made sure our dining experience very enjoyable. Thanks again Antonio and Rafael . Your friends Loren and Maria
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Aug 08, 2025
Enjoyable Stay at Beautiful Resort!
Our visit to PBEB was as enjoyable as always. Bellmen - Javier, Irving and Esteban welcome you when you arrive with a smile and helpful hand. Santiago checked us in at the Front Desk. Herberto is always welcoming you with a smile when you get to the Spa. The Deli girls, Rosi and Rosito, add to the enjoyment of the day. Our Servers, Jose and Angel/Adult Pool and Rafael/Main Pool will keep your thirst down each day. The sunsets will take your breath away. We always feel like family when we arrive and look forward to our next visit!
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Jul 23, 2025
The service was impeccable. The views were breathtaking! Ismael helped us so much and was an amazing employee! I loved the pools and everything was clean and organized.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.