Platinum Yucatan Princess All Suites & Spa Resort - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8894 reviews

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  3 star resort at 5 star price

  Please note that this review reflects the week I was there. If you are expecting a 5 star resort you will be disappointed. This is a 3 or 4 star at best. Location: close to airport and in a gated area with sister resorts. Felt completely safe. Grounds: beautiful and well cared for. Walk ways could use a bit of attention. The mosquitoes where crazy! ( more later) we did notice them spraying on our last day ( they did say they did it daily. We just didn't see it) Arrival: no line up. Our room wasn't ready so we had to wait almost 2 hrs. Staff wasn't very pleasant and we felt we were intruding on their time. They diffuse something in the lobby area so beware if you have asthma ( it smelled great though) Rooms: when we booked we requested double beds ( 3 sisters, they do offer triple occ). Although the rooms are large there isn't enough space for 3 women on holiday! The washroom set up was odd but the room was extremely clean. Although we booked triple and asked for double beds the room was set up for 2 ppl. They did quickly bring us extra towels , robe and slippers. We were in a swim out room ( beautiful) but we were not able to sit on the patio because the mosquitoes were so bad ( we were on the end unit which could be why) Pools; all of the pools were very clean and warm! The quiet pool is next to a block of rooms under construction....not so quiet but that will change Food; the food was ok. Nothing special. Only 2 restaurants open at a time. We ate at the same one 3 times... Service at restaurants was sub par. At the Hitachi restaurant the food was ok but the service was the horrible. It took forever to be offered a drink ( after the first glass of wine) and desert didn't arrive until about 40 minutes after the meal.... Buffet is large with lots of choices. It is the only choice for breakfast. It is also where you get snacks. Once again the staff was lacking. You wait to be sested, which is fine. We spotted friends and asked to sit next to them ( just at a table near them which was empty) and was met with eye rolls and were told if we wanted to eat as a group we needed to inform them.....overall the buffer experience was not welcome nor inviting. Karen was extremely rude and when I asked her why ( we were not) she had the waiter completely ignore us ( I watched her point me out to him) The snack bar on the beach was fantastic! Great food and great service. The guy cooking ( I think they call him onion) was fantastic! So pleasant and sweet. We also ate at the sister resort. Food was great. It was had to get reservations or we would have done it every night. Staff: as I mentioned earlier I didn't find the staff overly friendly. The lobby staff and concierge were horrid. Bar staff were great and so were the bell hops ( they always greeted with the biggest smiles.) Entertainment crew were all very friendly ( especially Johny) and lots of fun. Entertainment was lacking. For an adult resort I was expecting more. The foam party and games were great fun ( Saturday) but the rest was on the boring side. Night time Entertainment was repetitive. Same dancers each night ( they were very good) but different costumes so by the end of the week it was boring. Beach: if you are a beach person ( I am not) you should consider going elsewhere. The " seaweed" was crazy!!! Extremely smelly ( it was the season) staff were doing all they could to keep it clean. But even without the seaweed the beach isn't much.... great bar and food though Check out: as we were leaving late in the day we asked if it was possible to get late check out. The lady said sure if the room was available. We were happy to hear it was...until she said it was $49.00 USD/ hr. I have never had a resort charge that amout! We declined the service. The man at the desk was very pleasant when we did check out. There isn't much going on at night. Shows start at 10pm and " disco" at 11. They did karaoke 1 night and it was by far the best night ( didn't start until 11) This resort, although very clean is beginning to show its age. There are not real comfortable places to sit. Even in the bar you are on bar chairs ( challenging for short ppl and older ppl) In closing I would say if you are expecting 5 star you might be disappointed. Go without expecting that ( you pay 5 star prices) and you can enjoy it. I am not picky or fussy. I would have given a completely different review if it was a 3 star.

  Oct 16, 2026
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  What an exceptional vacation

  To the buffet staff manager Fernanda with such a pleasant disposition and a smile, we requested a booth and she obliged every time. Waiters Abel, Bryan, Gerameel, Armando and Rufino. They all ensured that our requests were attended to. Hostess Karen such a delightful individual. We has access to the neighbouring resorts part of the princess group but decided to remain on our resort as we were happy with what we had. We planned a romantic meal which due to a slight misunderstanding was later corrected by them or better yet Aurelio made sure experience was as it should be thus offering us a second seafood meal. Both were so tasty, but as stated they wanted us to enjoy the full experience, which did not disappoint. A huge thank you to the The Salsa bar with bartenders Tomas and Fernando ensured our shot glasses were always full, yes sometimes we were tipsy but what laughter. Overall we loved our 14 day vacation and yes we will return.

  Oct 16, 2026
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  Beautiful Sunny Days

  Wow!! Absolutely beautiful resort very clean.. we stayed at the adult side and went to the sister resort which is huge but the steak house was worth the walk.. if you have mobility issues this is not the place for you.. In saying that you can rent a wheelchair for $60 a week.. our waiter Armondo at the buffet sure is good at his job.. we never had to wait for water..coffee..etc.. and spoke good English .. we looked forward every day to see and speak with him.. Diego our bar tender at the pool bar was so good to us.. served us drinks and put on a show.. loved it.. David was also good to us dancing to the music and throwing the bottles around awesome show.. loved it.. The food was delicious one of the best.. top shelf liquor no shortage of anything... Don't go here if you are a beach lover.. never got to spend a day on it..

  Oct 15, 2026
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  Beautiful Spot - Terrible Service

  Resort was super clean, beautiful! Service from the cleaning staff, bar staff, animation crew and ground people were wonderful. Always smiling and pleasant. The restuarant staff however were a different story. Never have we received such poor service from a group that SHOULD be trained in hospitality and customer service. Service was slow, meals were wrong and forgotten, and the staff at the buffet were the worst!

  Oct 15, 2026
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  AMAZING RESORT

  Just stay at this the platinum Yucatan princess and it was amazing the food and service in the buffet restaurant My hostess Karen always had a welcoming smile always polite. I had one favorite waiter Gerameel and Bryan they both knew what I liked and would make recommended choice. I could not believe how clean they kept the resort. I would also like to thank all the other staff for such a great vacation and see you next Sept.

  Oct 11, 2026