Resort Details
- Various Bars- Overtime Sports Bar- The Premiere Bar & Lounge- Twist Social Bar- Point Break – Pool Bar- Fuel Coffe Co.- Studio Disco Bar & Lounge- Blue Lagoon – Lazy River Grotto Bar- Blue Crush Bar & Grill- STAR Class ™ Pool Bar (Extra Cost)- STAR Class ™ Bar (Extra Cost)
- Various Restaurants- Socal Gourmet Empórium (Buffet)- East & Sushi Teppanyaki Bar (Japanese)- Sunset Strip Steakhouse & Grill (Steakhouse)- La Cocina (Mexican)- Gusto Italian Trattoria (Italian)- Sutra Indian Restaurant & Hookah Lounge (Hindu)- Overtime Sports Bar (Snacks)- Guy´s! Burger Joint (Hamburgers)- The Shores Beach Club & Restaurant (Seafood)- 6th Sense – Chef´s Table (Extra Cost)- Star Class™ - Bar & grill (Extra Cost)
- 24-hour room service†
- Beauty shop/salon†
- Exercise gym
- Lounges/bars†
- Pool†
- Restaurant†
- Shops and commercial services†
- Spa†
- Convention Centre†
- For more information, please contact weddings@planethollywoodhotels.com
† Fees may apply
- Fitness center on-sitePumped Fitness center
Enjoy a first-class work out with professional instructors, daily classes and the latest cardio and strength-training equipment so you can look and feel Hollywood ready not to mention we also have tennis courts and a world class outdoor facility.
- General †Signature EventsPlanet Hollywood sets the stage for fun with monthly special events and daily activities! From screenings of your favorite comedy flicks and classic films in the theater to beach parties and movies under the stars, there’s something for everyone to enjoy.
Lazy RiverCalling all stars! Grab your towel and come cool off at the pool and lazy river.Jurassic Splash Park
Shipwreck Cove – Water slides
LabyrinthGuests can wind through the Labyrinth and choose their own adventure as they work their way to the center of the maze. Spoiler alert: watch out for dead ends.
PH Experiences ($)Designed for those who want to be dazzled by the wonders of nature and crave memorable adventures, PH Experiences is the ultimate lineup of unforgettable excursions. Explore new places with curated adventures and discover the wonders of our famous destinations.
- Miniature golf †Mini-golfChannel your inner Happy Gilmore with our nine-hole mini-golf course! Ideal for all ages to enjoy, the course was designed exclusively for Planet Hollywood and is the perfect way to spend an afternoon of fun.
- Spa †PH Spa ($)Transform yourself from the inside out at the PH Spa, a tranquil haven inspired by a blend of Cancun’s natural elements and Hollywood’s Golden Age. Our celebworthy treatments feature Eminence Organic Skin Care products, a renowned organic brand committed to protecting your skin and the future of our planet.
PH Beauty Bar ($)Our beauty bar is perfect for guests who want to feel a little fancy when they walk the red carpet or learn about products for healthy skin - it is also a great spot for our brides, grooms and wedding parties to get ready for their big day.
- Theatre †What’s a trip to Planet Hollywood without a front row seat to a good movie? With a capacity of up to 76 people, the theatre is the perfect to catch a screening of fan favorite movies and classic films playing throughout the day.
- Water activities †FlowRider® ($)Hang ten on the ultimate surf machine! From kids learning how to surf to adults that have been riding for years, FlowRider® lets you rip, tear and shred endless waves.
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4337 reviews
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Dec 11, 2025Absolute paradise!
First of all, we were really worried about the number of negative reviews about the hotel and even considered changing hotels. The day we arrived, all of that changed. We were so glad that we dicided to stay put and I'm honestly at a loss as to where the hotel gets it's bad rep from. We stayed for 2 weeks and everything was absolutely perfect! We arrived early evening and the check in process (Star Class) was so quick and smooth. We immediately felt like royalty. After we were checked in, this is where the exceptionalities start - we were greeted by Jerry, one of our butlers (the other was Yomelly - more about him shortly). Jerry was so polite, professional and friendly. These pair come highly recommended and if you were lucky enough to have these as your butlers, you'd struck gold - and we did! Jerry escorted us via a golf buggy to our block and then up to our (absolutely outstanding!!) room where our luggage arrived via the bellhop. Gave us all the information we could possibly need to make our stay as enjoyable as possibly, and even set up a WhatsApp group to stay in touch with us all, provide information on daily activities and most importantly, to sort out our dinner reservations. This process is absolutely seemless! The next day we had the pleasure of meeting our other butler - Yomelly (they rotate days and nights every week). Yomelly is a character and just like Jerry, is extremely helpful, kind and professional. They both work so well together and we've heard stories about other butlers who don't fulfil half of their promises, but these two - nothing is too much and a quick message in the group, any issues or anything you needed was sorted very quickly. Yomelly would quite often come and visit us in the evenings just to make sure everything was okay and if we needed anything, just ask - and you get the feeling that the service they both provide is purely due to their love of the job. Yes, the financial reward of tips plays a part, but you get an amazing service regardless. Anyway, enough about these two legends, let talk about the hotel and facilities.... Rooms (star class, Block 11) Amazing. Very spacious, clean, tidy and very well looked after. Bed is massive, balcony was overlooking the adults only pool and was equipped with everything you could need (minibar - topped up daily, snacks, coffee machine, a large TV, slippers and a robe, as well as a couple of complimentary gifts). The maids done an amazing job of keeping our rooms clean, fresh and tidy on a very regular basis. People had previously mentioned issues with damp so we brought some hanging dehumidifiers but honestly didn't need them - possibly due to the time of year where the humidity level is lower. We found using the ceiling fan at night rather than the aircon helped with this. Facilities 3 large pools - Adults only, Star Class (family) and then a non Star Class family pool. All the pools have loads of sunbeds but these do fill up quickly (usually before 8am), but we did find that the Star Class pool wasn't so bad - there were still some beds available after 9am and then some would become available throughout the day. Can't comment on the family pool, but both the Star Class and Adults only pools both have swim-up bars - and I couldn't write a review without mentioning Miguel - this guy is one of the happiest people I've ever had the pleasure of meeting. He quite often says he's on vacation every day of the year which shows how much he loves his job - nothing was ever too much for him and he's always up for having a chat with anyone. Bars are all well stocked with premium spirits and a cocktail menu is available but they can make you pretty much anything you ask for. There are a couple of Star Class lounges too where you can help yourself to food and drink which are a great addition for a pre-meal drink/snack. Food/Dining This place has a significant amount of a la carte restaurants and they are all absolutely amazing. Very easy to book - if you are Star Class, your butler will do this for you so it's super easy. The buffet restaurants also offer a huge variety of food, to suit all dietary requirements and for a buffet restaurant, the food was really, really good. Fresh fish and meat, cooked in front of you, to your liking. Pizza, salad bar, pasta, burgers, steaks, the lot! And a HUGE selection of desserts to choose from too. I've probably missed loads of things but theres honestly so much to do here. There are times when it feels like you are in a shopping mall rather than a hotel based on the number of restaurants and bars there are, as well as a cinema, arcade, gym, basket ball courts, pickleball courts on the roof, beach games, lazy river, water park for the kids. Our experience here has been nothing short of perfect and i would highly recommend it. To recap - people worthy of mentioning. Jerry & Yomelly - Butlers Miguel - Barman That being said, everyone made our stay amazing, pool servers, waiters/waitresses in the bars/restaurants - even the check in staff and groundskeepers. Everyone is so happy and friendly. One of the best value for money places I've ever stayed and honestly, feel I've had more than my money's worth. Thank you so much for an incredible and memorable holiday, Team Planet Hollywood!
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Dec 10, 2025
AMAZING service!
We had the best time in the star class pool with Luisa. She was engaging with games and learned all our names. We ran into her everyday after we met her all around the resort and she always remembered us and said hello! We also had amazing service from Miguel at the swim up bar and Nelly our pool side waitress! Lucia and Alonzo were amazing in our Cabana for the day, brought us everything we needed! Enrique and Juan THE BEST room butlers go star class! Cannot rave enough about the service here!!
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Dec 10, 2025
Louisa is the best!!
Louisa was one of the best most attentive helpers on the resort. She went above and beyond to make us feel welcome and there we had everything we needed!!
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Dec 10, 2025
Amazing trip so far!
We have had an amazing trip and everyone has been so welcoming! Remembering us each day and coming to say hello. Luisa has been the star of the show and one of our favorites! Shout out to Miguel at the star class pool and Nelly as well for their service and making sure we were having a great time!
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Dec 10, 2025
Had the best vacation ever great people and great service like others said food hit or miss but you won't go hungry
Beautiful resort and beach was amazing workers are friendly and always trying to make your stay wonderful our room was huge and kept very clean little wear and tear on things but nothing really bad great vacation
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $33.94 Mexican pesos per guest per night.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.