Resort Details

Dining
OnSite Dining
  • Beach Club
    Buffet Service Only
  • Ekinox Lounge
    Rooftop, above the Mirador, there's something for everyone. With outstanding sunset views of the Nichupté Lagoon, it's a stylish retreat and a chance to live it up when the sun goes down.
  • El Mirado

    With glass walls and an outstanding view of the Nichupté Lagoon, El Mirador specializes in a-la-carte Italian specialties cooked to perfection and served with flair. Live entertainment and an ultra-tempting desserts buffet make it the highlight of any evening. Topped off with Italian espresso or another glass of wine, there is simply no finer toast to your dream vacation

  • Lobby Bar
    Andiamo
    Chill Bar Terrace
    Veranda
On-Site Amenities
  • Babysitting†
  • Bilingual staff
  • Concierge desk
  • Elevators
  • Grocery store†
  • Medical Facilities Service†
  • Parking lot
  • Security
  • Wheelchair access

† Fees may apply

On-Site Recreation
  • Children's program
  • Gym
  • Pool
  • Tennis court
  • Water activities

† Fees may apply

Guest Reviews from Apple Vacations Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 4907 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Really poor experience. Staff is not kind, check-in process really slow. Lets hope this experience gets better.

    Poor experience… lets hope it gets better. Only Dario has been kind and warm. Most of the staff in a bad mood or with long faces (I know, its hot, but come on! You live here and give customer service) check in time really slow and tedious. It took less time to arrive from mexico city than your process. No managers in sight.

    Dec 11, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Definitely not worth it

    The staff is terrible, check in process is a mess, 3 hours to get a room, everyone is not polite, food wise, no healthy options, all spicy, no sugar free beverages, old rooms, don’t be fooled it has no beach, you need to take a transport to a beach club, drivers not friendly, really small and crowded, so far the worst experience ever

    Dec 11, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    22nd Anniversary stay

    My wife and I went for our anniversary. Jean Carlos was outstanding in trying to help make our stay wonderful. He was great and we truly appreciated his efforts.

    Aug 07, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Huatulco Family Trip

    Our stay at Park Royal was pleasant. We dined at all three on-site restaurants, and while the food was decent, it could benefit from being served warmer, and the drinks should be better chilled. They need to upgrade the sofa bed and restroom.Overall, it was a great experience!

    Jul 20, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not a 4 star rating hotel. Please choose carefully if traveling with multigenerational family.

    Ok so I am writing this review about the hotel and not the staff. We received excellent client service from all staff. Here are the issues with this hotel: Beach- non swimmable, it’s like a vacuum with 6-10 feet waives Location- even thought the hotel had transportation to the rooms and the beach, if you wanted to get to a restaurant on upper levels or to the room on foot it’s literally a hike. The hotel is located on a mountain and it has 10 levels and each building has two levels. There are stairs for miles and I only saw 2 elevators: in the lobby and building 6. Hotel it’s advertised as accessible for people with disabilities, in my personal opinion is not. Gym- the equipment is outdated, unkept, no cardio equipment besides 2 bicycles that didn’t have a speedometer or workout level. It’s moldy and dirty. I didn’t see people use it. I personally used it twice on my 7 day stay. Spa- moldy smell, with still air and 1 room with no privacy doors. Golf- Just FYI don’t bring your golf clubs and don’t make the mistake to book the hotel because it’s close to the golf course, like I did. The hotel advertises the amenity with additional cost. Well let me break it to you, the golf course has been closed since 2023 and converted to a National Park, currently in litigation with indefinite closure. The website is still active and it’s says nothing about the closure. Room minibar- there is nothing in there. You will have to buy your own water bottle and soft drinks. Shower water- hot temperature is not regulated, so if you have small kids it’s a hazard. Pool upper deck- Beautiful view, but on my stay a kid pooped in it and nobody cleaned it, people were still swimming in it. Room balcony- I got the ocean view, so gorgeous view, big balcony but no use for it, since it had only a small table and 2 chairs… Food- well with only 2 restaurants and 1 buffet it was to be expected for food choice to be limited…however there were not even selection of seasonal fruits and veggies. The only time I was able to get fruit it was at the breakfast: watermelon, pineapple, papaya, that’s it…not even bananas when we are surrounded by them. Who cares about the variety of sweets, when you can even have the basics healthy nutrition. These are just some of major issues that I found with this hotel. I stayed before at the Grand Park Royal in Puerto Vallarta, so I was not expecting the same level of amenities, but this hotel does not deserve a 4 star rating at all. This is my first poor review and sure hope so is the last one. Really disappointed by this hotel and never returning.

    Jul 08, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 21
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

     

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

     

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

     

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

     

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

{{title}}

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.