Resort Details
- BANAContemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
- FUEGOLatin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.Adults only
- GABI CLUBBeat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar
- HADARBreakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area
- LA PALAPA GRILLExclusive for The Reserve à la carte restaurant features casual dining for breakfast, lunch and dinner.
Adults Only - MOLEMexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
- NAOSEveryone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner.
- OLIOExclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
- SAL STEAK CAVE ($)Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.
Adults only - SUNRISE GRILLSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- SUNSET GRILLSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- THE GRILLMouth-watering selection of “Paradisus Natural” salads headlines the dinner menu with Regional Yucatan Organic Food
- THE MARKETMouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
- Various Lounges/Bars11 BARS
RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music*
M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)*
TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)**
BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)**
SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.
NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day**
SWIM-UP BAR: Open daily with refreshing tropical cocktails**
GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar**THE WINERY: A wonderful bodega and refuge for wine lovers. ($)
DON JULIO CORNER: Tequila tasting & romantic dinner experience ($)
ILLY CAFÉ: The ultimate authentic coffee bar experience.
*Adults only**Open for everyone - VENTODistinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
- Bilingual staff†
- Child programs†
- Doctor on call†
- Exercise gym†
- Golf†
- Laundry/Valet service†
- Massage services†
- Pool†
- Sauna†
- Spa†
- Bilingual staff†
- Child programs†
- Doctor on call†
- Exercise gym†
- Golf†
- Laundry/Valet service†
- Massage services†
- Pool†
- Sauna†
- Spa†
- Water sports†
- Business Services†
- Meeting Facilities†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's programKids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
- Golf location (onsite/nearby) †Distance to Golf course is 0.8 miles
- PoolTwo Sparkling free-form swimming pool with swim-up bar and pool side grill.
Three incredible swimming pools, giant water buckets and five slides are available for family fun. - Spa †Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes
- Teen programs †Teen's club for 13 - 17 years old
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16785 reviews
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May 15, 2025After many years, now a disappointment
Well, after coming to Paradisus Playa del Carmen 6 or 7 times in the last 10 years this will unfortunately be our last visit. Every year we have come and gotten a swim up room with our two kids and my mother in law with the family concierge. A few things that have definitely changed for the worse- The pirate ship pool is one of the main attractions for young kids and really the center of the family side of the resort. My kids love it. We found out 2 days into our stay it would be closed for the next 2 weeks or so. I understand that things need to be closed for maintenance, but I think they should have communicated this to guests who had booked here during that time. We could have easily moved our dates but they didn’t bother to let anyone know. Not only that, they were doing a lot of grout work and sanding, plus painting, so we’ve been breathing that in all week. Not great. The family concierge used to be a great service that felt very personal and worth the extra money. We have not met our concierge in person once this entire week. The first day he eventually texted us on WhatsApp several hours after our arrival which was disappointing because it was too late to make dinner reservations for that night. We tried to make them up at the dinner reservation desk but they told us to contact our family concierge who was nowhere to be found. Basically all he’s done for us this week is book the rest of our dinner reservations and that’s it. Kind of a bummer. The beach is totally unusable. It’s sargassum season so I’d expect that but we came in January a few years ago and it was the same, so I guess you just can’t go to the beach here anymore. The activity crew and activities for kids seem kind of lame now. Last year they had mermaids swimming, a hamster ball for the pool, piñatas, tons of fun stuff. This year all they’ve done is lead some games out at the pool. Today they had a magic carpet thing that was cool but that’s about it. Pretty big bummer considering the pirate ship pool and beach are out of commission. Just so many upsells- trying to get you to buy coconuts, pictures, wine, alcohol. At night they have vendors set up in the halls who basically scam you. We’ve been here SO MANY times and they even made us pay extra to get the room we had originally requested and I’m pretty sure was the one we booked from the start (the name of the room on the reservation was vague so they could say it was either one). Positives: the staff are all excellent. All the servers, bartenders, cleaning staff, etc. are so lovely and helpful. The kids club is exceptional. The staff there remember my kids year after year and are so kind and my kids love going. The spa was wonderful.
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May 14, 2025Alfonso and Darlene at Nube
Alfonso and Darlene at the Nube margarita bar are the best bartenders in the whole resort hands down without a doubt. The drinks they make are amazing and they are true masters of their craft. They are kind and super pleasant to be around. I hope you have the pleasure of experiencing the two of them.
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May 14, 2025
Great service and spectacular food!
We just returned from Paradisus La Perla after enjoying a great vacation. Let me say it first. We are Black Circle members. Because of this, we have extra perks during our stay. From our check-in to our departure, the staff at the hotel did their best to ensure we had a great time. In the room, we have several gifts of very nice quality. We stay at the Reserve area and spend most of the time in the Reserve swimming pool. The drink quality was exceptional. Luzmara, Alfredo, and Jairo served us. They ensured we used the top-shelf liquor reserved only for the Circle Members. They were always smiling and ready to serve us. We did almost all our breakfast and lunch at Sante. From the first day, Olga, the hostess, welcomed us with a great smile and accomodate all our needs. David, our server at Sante, was a rockstar. He made sure that we tasted the circle members' special meals. I have never had lobster for breakfast until last week. I was celebrating my birthday, and they went to the pull with a cake to sing me Happy Birthday. Those details are great. Mario, Sante's manager, also ensured that everything was perfect for all our meals at Sante. Mario, Olga, and David are a great team at Sante! They changed the name of some of the restaurants, but the food continues to be spectacular. The variety of restaurants and cuisines provide something great for everyone. We went to Lemon Fish twice. Yes, it is that good, and Angel and Gabriel took great care of us. The steakhouse Sal was spectacular, too. One more rockstar was Pablo Valencia, the sommelier. He organized a wine test for us based on our restaurant choices. I am a wine guy, but not the rest of my party. Pablo did a great job of getting my party excited about wine. Also, we did not have to order the wine when we arrived at the restaurant. He sends the bottles to our table. The only issue with our visit was the beach. The sargasso continues to be an issue. This is not the Hotel's fault. They are doing their best to remove it. However, it is impossible. I am looking forward to returning to La Perla soon!
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May 14, 2025Overall was good vacation.
The best part of this hotel some of the service staff. At the main pool area they have nice people who do their job at the best!one of them is Cesar and I guarantee you if he attends you, the service is impeccable. Plus he speaks very good English. Overall the hotel has dropped on maintenance, the rooms are not the best anymore(we had one master bedroom suite) and the kids entertainment is something they should work on. Not to mention there’s no adult entertainment at all. This was our 5th time at this hotel and compared to other times we are a bit disappointed.
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May 13, 2025
Marriage Vow Renewal on the beach!
My wife and I celebrated our 50th anniversaryand renewed oue marriage vows on the beach. All the planning was done by our great wedding event planner "Mara". Our daughters and their husbands and our grandaughter also were there to celebrate and were all part of the ceremony! We would like to recognize the great service provived by the following: Jose - Weeding Dinner Waiter Jorge and Maribe -l at the Blue Agave Leo - Spa Antonio - Sante Cayetano - North Bar Veronica - Photography Zahiye - Circle Office Leslie - Circle Office Alejandra - Circle Office Humberto and Eddie - Sal
- AdvisoryA minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 34 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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