Resort Details

Dining
OnSite Dining
  • CAPPELLA
    Italian cuisine, Exclusive views
    Where modernity and a classic touch blend seamlessly. A trattoria that uses simple ingredients to create fine rustic cuisine. Open to all guests, located in Paradisus Playa del Carmen.

  • CIELO
    Mexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.
  • Fahrenheit
    Bar, Pool view
    Savor the most delicious grilled snacks at this pool bar. Prepared with natural, seasonal and local ingredients, you can accompany them with a refreshing drink. Only for adults (+18 years old).

  • FLORA
    Local cuisine, Exclusive views
    Inspired by nature and the goddess of flowers, Flora is home to a kilometer zero dining experience, where Mexican flavors are elevated using sustainable locally grown ingredients to create the most delicious dining experiences.
  • Hadar
    International cuisine, Exclusive views
    Enjoy the exceptional show cooking and a juice station with freshly squeezed fruit juice. Try our extensive and healthy breakfast buffet to recharge your batteries or an informal lunch at noon. International buffet for adults only (+18 years old).
  • LEMON FISH
    Fusion cuisine, Exclusive views
    Sexy, romantic, and chilled. Decorated in reddish and sandy-brown colors, with soft lighting to create a very special vibe. The best Latin-fusion cuisine and an amazing ceviche bar to enjoy in the private dining room or on the terrace, overlooking the lush gardens. For adults only.
  • Naos
    International cuisine, Exclusive views
    Enjoy delicious dishes for breakfast, lunch and dinner in our international buffet with show cooking and an area for freshly squeezed fruit juices. A comfortable setting where you can enjoy all the magic that our chefs conjure up in our kitchens. Open to all guests, located in Paradisus Playa del Carmen.
  • SAL STEAK CAVE
    Steakhouse, Exclusive views
    Die-hard carnivores will love the tasty dishes prepared using the most innovative grilling techniques. Savor the best cuts of meat prepared using different traditions from all over the world, and a choice of great beverages. Restaurant with extra charge. The Reserve guests can enjoy one complimentary dinner per stay. For adults only.
  • SANTÉ
    Exclusively for The Reserve Adults Only guests. Treat yourself to deliciously prepared international cuisine throughout the day under a beautiful palapa that offers spectacular views. Luxuriously adorned with rich woods and deep blues, SANTÉ boasts a casual yet refined ambience.
  • THE LUNCH BOX
    International cuisine, Pool view
    A multicultural street food experience that will take you to Santa Monica and Venice Beach. A cuisine with a Latino and Mexican flair with smoke as the main ingredient. This restaurant serves breakfast and lunch for the whole family. Located in Paradisus Playa del Carmen.
  • TOKIMEKU
    Asian cuisine, Exclusive views
    A modern dining experience featuring Asian fusion cuisine, Teppanyaki tables and a sushi bar, all from our experienced chefs. For adults only.
  • Various Lounges/Bars
    - Kicks
    - M Bar 
    - Toji
    - South Avenue
    - North Avenue
    - Swim up Bar
    - Kanna Bar
    - NUBE
    - BEACH BAR 
On-Site Amenities
  • 24-hour front desk
  • Baggage hold
  • Bell staff/porter
  • Bilingual staff
  • Business services
  • Children not allowed
  • Concierge desk
  • Doctor on call†
  • Exercise gym
  • Golf,Offsite†
  • 24-hour front desk
  • Baggage hold
  • Bell staff/porter
  • Bilingual staff
  • Business services
  • Children not allowed
  • Concierge desk
  • Doctor on call†
  • Exercise gym
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box
  • Spa†
  • Tour/sightseeing desk†
  • Wakeup service
  • Water sports†

† Fees may apply

On-Site Recreation
  • Direct access to a beach
  • Fitness center on-site †
    State-of-the-art equipment:
    -Resistance machines, including Kinesis®
    -Recumbent bikes with backrest
    -Climber, ski machine, elliptical, treadmill
    -Rowing machine
    -Weights equipment
    -Free weights
    -Multifunctional room with spinning equipment
    -Studio classes, including Pilates, yoga, spinning and aerobics
    -Wellness classes
    -Massage classes
    -Personal trainer sessions available 
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool

    There are 4 pools on-site.

    Bali beds are an additional charge ($).

  • Spa †
    Welcome to an authentic temple of rest and revitalization in the heart of Paradisus Playa del Carmen.
    YHI Spa is a full-service, indoor spa—8,509 sq. ft. (791 m2) of pure relaxation. Treat yourself to body and facial treatments created with Mexican honey, local ingredients and essential oils, and a host of services that will help bring out the very best in you.
    -Extensive menu of facial and body treatments.
    -Aromatherapy with essential oils and plant-based products.
    -22 massage cabins (14 indoor, 2 outdoor, 6 on the beach)
    -Hot-stone treatments
    -Sports and relaxation massages
Off-Site Recreation
  • Golf †
    Golf course located within a mile of property.

† Fees may apply

Guest Reviews from Apple Vacations Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 17503 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Felt like someone was taking care of us

    The first vacation we have taken where it felt like someone was also taking care of the parents!!!truly a paradise. And it’s so beautiful! I loved the bridges over jungles and all the koaties and cats hanging around. Loved our swim up room too! We did family concierge and Jorge Hernandez made everything so easy!

    Dec 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience

    Astonishing place for families,super clean,excellent staff and service We enjoyed the aqua park and pool facilities..the beach could be better

    Dec 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful place for a young family’s Christmas vacation

    Paradisus is a beautiful resort. The staff are incredibly helpful and always saying hello with a friendly smile. If you need anything just ask. They go above and beyond for families. For our first all inclusive trip as a family it was perfect. The family concierge team (Paola and Jorge) made every day a stressfree and exciting adventure. The rooms are spacious and quiet. The tub on the balcony was a huge hit for our kiddos. The pools are perfect temperature for us to enjoy all day. This resort is not short of any family activities for the kids or the adults! My son is already planning our return trip for next year!

    Dec 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing family resort

    Amazing time at Paradisus Playa Del Carmen, there is not a single thing we would change! Jorge was our concierge and he was attentive and so helpful. We will be back

    Dec 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful time

    We had wonderful time really enjoyed our stay Graciela was very helpful she was extremely helpful she went out of the way to make sure we were looked after thank you very much we will be back

    Dec 11, 2025
Hotel Advisories
  • AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: 50.91 MXN (approx. $2.73)(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed:
    Our hotels welcomes dogs, ensuring guests can embark on memorable adventures with the entire family*

    - Our rooms are ready to accommodate up to two pets, who can move around the hotel freely except for the following areas: spa indoor, fitness areas and buffet and showcooking areas

    - In the designated communal areas and outdoor spaces of the hotel dogs must always be on a leash

    - Dogs will enjoy services from the moment the set paw in reception

    - Natural dog food, is available upon request through Room Service

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.