Paradisus Grand Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3108 reviews

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  Overall happy. Decent food, nice rooms, beautiful property.

  We just returned from Paradisus. I wish that there were half star options as I would say this is a 4.5 star experience. The resort seemed under capacity. We did the upgrade to family concierge at the time of booking and the cost difference was minimal. Our concierge brought us to our room and our bags arrived moments after. Concierge Our concierge was Jerfy. He was helpful and responsive. As family concierge, there's a separate check in area that also has premium liquors to make yourself a drink, or coffee, and there was a mini fridge with coke, sprite, diet coke etc as well as orange juice boxes and chocolate milk. There were also some snacks there throughout the day (mini sandwiches and pastries, cheeses) and candy for the kids. You could stop in any time to get something. There was also early access to the water park (10 am vs 11). And premium liquors offered at the bars (except sometimes they didn't give it unless you asked). There was also various activities included for family concierge guests only, though we didn't do those, and there was an excursion included where you would travel off the resort to see how coffee, chocolate and mamajuana were made. Another benefit was you could eat breakfast in mangu (near the main pool). We never did this though. Our concierge made all our reservations for us daily. He also sent us the daily activity schedules each morning (in WhatsApp) and would check in when he'd see us around the resort. We were supposed to have beach toys in the room but we did not receive them as they didn't have any. We did have a beach bag and two pairs of flip flops in the room, but they weren't our size so we didn't use them. Lastly we did get a bottle of rum in our room and a bottle of wine when we arrived. We also had help from Onil who was also very appreciated. Our room Our room was facing the main pool and the sound really carried at night time. It was loud until around 11 pm each night so if you have very young children you might consider asking for a room facing the outside. The rooms were otherwise very nice. A dining table and living room area with pullout sofa, kitchenette with mini bar (stocked daily with water, pop, Perrier, beer and orange juice) and a coffee maker but tiny cups and no milk, and they also left lays chips and m&ms each day too. The bedroom area had two double beds, I wish they were queens. There were two closets to hang some clothes with small drawers, and then a main closet near the front door as well. The bathroom has a separate toilet and shower areas but the doors are frosted glass and they aren't very private. The bathroom has a lock on the one door but the access from the bedroom is just a pocket door so it isn't the best for privacy. There are shampoo, conditioner and body wash supplied as well as a small soap and toothbrush and toothpaste kit. There is a button on the door to press for privacy or if you want your room cleaned and it acts like a doorbell on the other side. The pools The main pool never felt too crowded and we could almost always get a cabana. There were plenty all the way around. Lots of towels too. Many people saved their cabanas but it was hardly an issue, though I could see how it would be at busier times. There was a swim up bar and entertainment at the pool daily. The kids waterpark is good for toddlers and bigger kids alike. There are three sections and a small wading pool as well. Lots of cabanas and loungers at the waterpark and an area for drinks, ice cream and sit down casual meals. I think it was well maintained but lots of guests would leave their garbage around so I think it could use a few more garbage cans. The property The resort property itself was nicely laid out and fairly walkable, the beach is a bit of a hike but it's not terrible and there's shuttles running frequently enough to take you back and forth. Lots of palm trees, flowers and overall pretty. They were doing some small repairs and maintenance while we were there as well. There are a few stray cats but they didn't bother us. The beach The beach was really nice when we were there. Not very much seaweed and the sand is soft..lots of loungers with palapas on the beach for family concierge guests. There's also a restaurant at the beach that was pretty tasty with many seafood (and not) options, shrimp tacos etc and things for the kids. There were some activities at the beach as well but we did not participate. There are also of course vendors on the beach and they did come up to the palapas and try and sell you on their excursions, hair braiding, etc. The food The buffet had a lot of options. For breakfasts they had a few omelette and egg stations so I never waited very long, bacon, sausages, beans, potatoes, pancakes, French toast, croissants, muffins, breads, (even some packaged gluten free options) bagels, cream cheese and other cheeses, fruits, vegetables, cereals, yogurts and yogurt drinks, oatmeal etc. and smoothies. I do think there was something for everyone. I think overall, the food could definitely have been hotter and the cold foods could have been colder. At lunch and dinner they had a good variety as well. Pasta station, various meats and vegetables, fish, breads, soups, fruits, charcuterie type meats and cheeses, ice cream and popsicles and desserts. The hostesses at the buffet were always very friendly and welcoming. Service was hit and miss but we were never there for very long. The other lunch option is the waterpark or the beach place. There are also a few restaurants that require reservations. A steakhouse, an Asian restaurant with a few different reservation options (teppanyaki being one), a ceviche restaurant, a Dominican restaurant, and there's one for circle club members only. There's also a sports bar that opens at 3 and serves things like wings and burgers and has pool tables and lots of TVs playing various sports. There's also room service included, but we never used this, although we did once get paper plates from the buffet to bring something back to the room. Entertainment In addition to the daily activities and pool entertainment there was nightly entertainment in the lobby or sometimes just outside, near the pool or outside the outdoor section of the buffet. We went almost every night and it was always enjoyable. There is also a place nearby called fun Republic that is a short shuttle ride away and they will take you there, it's on a neighbouring property and was a lot of fun. It's all included and has an indoor play place, mini golf, a carousel, a slingshot type swing, a climbing trek thing and entertainment as well as food, drinks and ice cream . I didn't eat there so can't comment on the food but it was fun and you can go as many times as you like (open Wednesday to Sunday and only at 6pm). We went a couple of times. The bars and drinks The bar outside the buffet makes excellent espresso and espresso related drinks. There's also bars inside the restaurants and the pool bar, and another one opposite the pool bar. Never had to go too far to get a drink and the drinks were good. They do use paper cups at many of the bars near the pool or if you are taking a drink to go. They don't hold very long . There's a gift shop on site that is incredibly expensive. $45 usd for one sunscreen, for example. Definitely bring everything you think you might need from home. Overall I think it was a nice family trip and I got what I paid for. It wasn't perfect but I try to be easy going and just enjoy it .

  Dec 11, 2025
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  family concierge

  family concierge is worth it, andy made sure everything was great. would come back to this resort next time i'm in the DR

  Dec 10, 2025
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  Great for toddlers, with waterpark and amusement park, nice rooms, but subpar food, dining options and entertainment.

  It was great for our toddler grandchildren. The beach and water park were a lot of fun for them but we would have liked a toddler area near the main pool, as well. We used the family concierge and Andy and Juan were wonderful and very attentive. Our rooms were very nice - spacious and with comfortable beds. Although I'm not a foodie by any means, the food was a disappointment. The service was incredibly slow in the restaurants and most of the servers weren't friendly. The buffet food was barely edible. The food was better at the waterpark, beach and the awesome amusement park. The kids loved that, too! The woman who served us at the pool was amazing ... very attentive and friendly. We also liked the breakfast place at the pool and we ate there most days. I thought the music was subpar also. No singers, too loud and no typical island music - calypso, etc. – not even for one night. There was no sense of the island culture.

  Dec 08, 2025
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  Great Family Stay at Paradisus Grand Cana

  We had a wonderful time at Paradisus Grand Cana! We felt safe throughout our stay, and the kids had an absolute blast. The rooms were beautiful, and we especially loved the specialty dining options—teppanyaki was our favorite. The buffet had a good variety, though we wish there were more authentic food options, and at times the food could be a little cold. That said, the entertainment and kids’ activities made up for it. There was always something fun going on. A special shoutout to **Angel**, who provided us with the daily rundown and helped with our dinner reservations. He was great! He did try to get us to attend the Circle presentation—it didn’t work out this time, but we appreciated his help and will try to catch it next visit. Overall, a great stay for families, and we’d definitely return!

  Dec 08, 2025
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  A MUST stay at this resort

  if you are wondering if this is a good location, look no more. We found this location and all of the amenities to be very satisfactory. So much to do, so much to enjoy, and experience the culture. Ok to book excursions when you get to the hotel. If coming from the US, bring small bills, bug repellant and a wash cloth…… other than that - everything was provided for us.

  Dec 07, 2025