Hotel Overview

Paradisus Cancun Resort offers the elegance and comfort seen in some of the most prestigious hotels in the world. It has been awarded the AAA 4-Diamond Award since 2006, and is well-known for its white sandy beach overlooking the Caribbean Sea.

Located 15 minutes from Cancun's International Airport, a fun-filled vacation is not far away. Cancun's downtown is 20 minutes away, and only 5 minutes from a complete shopping center.

The resort also features four spectacular pools, specialized ˆ la carte restaurants, a kid's club, Family Concierge, Royal Service, a 9-hole par 3 golf course, and a lit tennis court. Non-motorized watersports are available at Aqua World nearby.

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults-only. Throughout guests' stays, personal butlers are there to cater to every need. The Royal Service lounge features private check-in/out, a library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, and evening cocktails and hors d«oeuvres. There is also a private pool with a bar.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has received an EarthCheck Silver Certificate, is recognized as a TripAdvisor EcoLeader, participates in sea turtle protection, community service, recycling, energy saving, and beach clean-up programs, and implements ethical management and company policies.


Cancun - Beach
Cancun International Airport : 10 miles

Property Information

Suites: 657


Hotel Details


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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 19695 reviews
  • 5.0 star tripadvisor rating
    Mother & Daughter 2024 Cancun Trip

    My daughter and I stayed at Paradisus April 13th - April 20, 2024. I've been going to Cancun for many years and look at other resorts but we always go back to Paradisus. Mainly because of the staff. They are the best. From our concierge Violetta who made all our reservations and attended to our needs and decorated our room for my daughters birthday, and the staff at the Sante Restaurant in the Reserve section (building 5). Our friends at the Sante: Valerie, Gabriella, Miguel, Oscar, Moises and Cesar went over and beyond to make our stay as fantastic and wonderful as they could. No matter what we asked of them they happily provided the best service and always with a smile and pleasant attitude. We have our breakfast and lunch there everyday. My only concern is there doesn't seem to be a concern from the owners/management about updating this resort. There are amenities that need to be improved to stay up with the newer resorts.

    Apr 21, 2024
  • 4.0 star tripadvisor rating
    Beautiful ♡

    Food was great, with different a la carte options to chose from. Rooms were comfortable and spacious. Double bed was a little smaller than standard but still comfotable. Seperate water closet provided more privacy and shower water pressure was constant and warm. Beach was clean (very little seaweed in the mornings and light accumulation during the day). Could use more loungers on the beach and/or free cabanas you don't have to pay $200 UDS/day for (maybe up to a quarter of the price without the extra cabana perks & services..??) However, the Kanna bar lounge was a great alternative if you don't mind being off the sand and bit closer to the beverages. This is where we spent most days. The Kanna staff was great, especially our go-to girl Karina, who made sure our drinks were always full and made just right! She was really friendly and would always greet us even when we were away from our usual spot (renamed by us Karina Lounge). Make sure to ask for her ♡  Overall great stay and beautiful hotel!

    Apr 21, 2024
  • 5.0 star tripadvisor rating
    Awesome resort!

    Paradisus is amazing! The BEACH, the food and service! And the KIDSCLUB is exceptional! My two boys absolutely loved it! Big shout out to Shelia, Rubi, Irlanda, Navi, Bruno, Monse, and Ivana. You individually made our vacation so much more enjoyable and special for my husband and I. To feel comfortable letting others take care of my kids in a safe, kind, gentle, and amazing fun manner….. one could not ask for better! THANK YOU!

    Apr 20, 2024
  • 5.0 star tripadvisor rating
    An absolute JOY!

    We loved our stay! We definitely recommend coming to this resort and we will come back without any doubt. We were in the reserve area which is adults only. I personally think it made a huge difference from the exclusive sante bar with a view of the beach, to the exclusive snack bar as well as the exclusive pool and beds. We also had a concierge who assisted us. Our concierge was Violeta and she was amazing. Very nice and made sure our stay until the very end went smoothly. She informed us of the perks we had in the reserve, made all reservations to activities and restaurants. She was always available and responded quickly to any questions we had. We were leaving on a Saturday and although it was her day off she made sure our luggages, transportation were taken care of. She even messaged us in the morning to wish us a safe trip. It was an absolute joy to have her as our concierge. The food is really good and high quality. We mostly ate at the restaurants but even the buffet had high quality of food. The staff was very nice, always approached us with a smile. The waiters at the pool would come see us all day to ask if we would like anything to drink and eat. We truly appreciated their service. We would personally like to thank Javier, Miguel and Gabriela. Their service was outstanding and made such a difference in our experience. There is also Nicole who manages the pool. She was extremely nice and a pleasant to talk to every day. As for the cleanliness of the resort, it’s extremely clean. Rooms, public bathrooms, pools - everything is clean and smell fresh! We DEFINITELY recommend!

    Apr 20, 2024
  • 5.0 star tripadvisor rating
    Incredible hotel, we loved it

    Excellent hotel, incredible facilities, very delicious food, excellent service, and I especially want to thank Captain Francisco for his great attention and kindness. Highly recommended. I also thank my concierge Iran, excellent service. The only thing is that there are no shaded lounge chairs in the pool areas. The hotel itself is excellent.

    Apr 19, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.