Resort Details
- ClaraboyaOffering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
- México LindoMexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
- Mirador RestaurantOcean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
- TrattoriaA la carte restaurant serving Italian cuisine.
- Various Lounges/Bars• Lobby Bar• Bar Albatros• Claraboya Bar• Guacamaya Bar
- 24-hour front desk
- Babysitting†
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand†
- Golf,Offsite†
- 24-hour front desk
- Babysitting†
- Baggage hold
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
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Contact hotel directly for pricing and availability.
† Fees may apply
- Direct access to a beach
- Motorized Water Sports †Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
- Non-Motorized Water SportsKayaks
Pedal boats
Windsurfing - PoolFamily Pool.
- Spa †
- Tennis court
- Golf †Golf course located within 5 miles of property.
- On-site EntertainmentLive shows and entertainment every night
- Local Discotheques
- Shopping malls
- Other Local AttractionsPlaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13559 reviews
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Dec 06, 2025Best vacations ever
Excelente servicio, súper recomendado, el personal más amable y atento. Las vacaciones mas agradables y cálidas. Muchas gracias por el servicio 100% recomendado. Jose Martin el mejor anfitrión. Excellent service, highly recommended. The staff is incredibly kind and attentive. The vacation was very pleasant and warm. Thank you very much for the service 100% recommended. José Martín is the best host.
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Dec 06, 2025Mediocre at best
Overall, the hotel was just average. The staff and food were what you’d typically expect from an all-inclusive—not bad, but nothing memorable either. Where the property really fell short was the amenities. Many areas feel outdated, worn down, and long overdue for renovation. Honestly, this hotel was probably due for a refresh 15 years ago. We paid around $130 per night, and at that price, it felt acceptable. But if you’re paying anything significantly higher than that, you’re not getting good value—I don’t care what time of year you visit. For a more enjoyable experience, I’d strongly recommend spending a little extra and choosing a more modern resort.
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Dec 05, 2025
Location and friendly staff !
Location location location! All was excellent. From the breakfast, to snacks, to bars. The ocean and the beach are the best spot on Zone 1. As well, any time I needed something I’d I ran into issues, I flagged it to Jose. He surely knows how to take care of clients and can easily have things fixed. I have been coming here three times or four times a year and I am likely coming back mid-December. Thanks for all the memories !
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Dec 03, 2025Lovely Beach, But the Hotel Falls Short
There are several areas that need improvement. The food variety and quality could be much better, and overall maintenance also needs attention. It’s clear the resort is short-staffed—calls often go unanswered, and getting help at the front desk usually means waiting in long lines. The card magnet system is unreliable and needs urgent fixing. The rooms also have issues; they feel old, have humidity, and an unpleasant smell. While the beach itself is beautiful, the beach service and amenities were disappointing. On a positive note, the service from some staff members was exceptional. The waiters Secundino, Miguel (Italian restaurant), Carlos (Mexican restaurant), and the breakfast host Isabel were AMAZING. Their kindness and professionalism truly stood out. Unfortunately, based on my experience, I would NOT recommend this hotel.
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Dec 02, 2025Great family trip
We stayed here in the family suite. We booked this resort specifically because they had a big family suite. Kitchen, living room, has two bathrooms, separate attached room for the kids. It was the whole reason we booked the resort. My daughter fell in love with the kids club employees on day one. They made slime what more can I say. She didnt care she was the only kid most of the time. She's 11. We spent most of the day doing all the pool activies. She won so many prizes. Noellia and Felix, fernando are amazing pool activty employees. They knew my kids names from day one. The beach was beautiful no sea weed at all tons of chairs. We did parasailing right off the beach. It was a pretty good price considering we have done it before in other countries we were fine paying the $150 for 2 people. We took the ferry to isla mujeres for a day and rented golf carts to explore the whole island it was so fun. You can go to the beach clubs free as long as you spend money on food and drinks. Everything was so good. The resort had no hot tub which would have been nice at night or on the cloudy days. The food was ok. There was something for everyone and no one went hungry but I have been to so many other resorts that the food choices just didn't compare. Although if you get a reservation at the restaurants the dinner were great. It's just the buffets that are just ok. For what we spent for four people all inclusive we can't complain. BU we probably would not come back if we didn't have the kids with us. Get the premium club you can check out later and also can make dinner reservations in advance. Also they have a spot for unlimited bottled water and snacks just for premium club. Viva Mexico !
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Current Renovations: Description: Important Notes:
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.