Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

The family-friendly Occidental Cozumel Resort is located on the beautiful island of Cozumel and overlooks the Caribbean Sea on San Francisco Beach. Cozumel International Airport sits only 15 miles away, and the resort is only a 45-minute ferry ride from Playa del Carmen. Nearby Palancar Reef is considered one of the top five diving destinations in the world. Guests staying at Occidental Cozumel resort also enjoy one of the best beaches the island has to offer. Children will have a great time, too, with fun, games, and supervised activities at the Kids' Club (ages 4-12).

At the Occidental Cozumel, the all-inclusive plan offers unlimited meals and drinks at any of the five restaurants and five bars. Guests can enjoy delicious, diverse cuisine in pleasant atmospheres meant for making memories.

Guests staying in a Superior Premium Level room can take advantage of private check-in with complimentary internet, luxurious in-room amenities, daily restocked minibar, exclusive access to the Santa Rosa Lounge with continental breakfast, snacks, and self-service bar, preferred room location, and distinctive bracelet!


Cancun International Airport (CUN) : 60 miles
Cozumel International Airport (CZM) : 15 miles

Property Information

Year Built: 2002
Last Renovation: 2016
Accessible rooms: 3
Floors: 3
Total rooms: 247


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 6445 reviews
  • 5.0 star tripadvisor rating
    Another great trip to Occidental Cozumel

    This was our 4th visit and we had a great time as always celebrating our 19th anniversary. An amazing location in a dense jungle filled with animals and beautifully well kept grounds. The room was comfortable and very clean and the beach is beautiful. The night shows that we saw were very good. We loved snorkeling at the resort as well as our excursion with Albertos Glass Bottom Boat. Our time spent there was enhanced by the great staff, some whom we have known for several years. We would like to thank the following staff members who made us laugh and for their great work and frienship: Buffet (both indoors and by the beach): Cristal, Edit, Angel, Crisly and Evan Animation: Jesus, Milixa and Francisco Towels: Carlos Sonora restaurant: Raymundo, Olegario and Oscar El Coral restaurant: Miguel The only improvement that could be made would be to have more diversity in the suppers at the buffet, which seemed better at our previous visits and to add some à la carte restaurants. Louise and Roy from Montreal

    Aug 13, 2019
  • 3.0 star tripadvisor rating
    OK but not great

    We stayed here for 5 days with the main purpose of diving which was excellent but be aware that the dive groups can be up to 8 persons pr. divemaster which is more than we prefer or expect. The resort is nice and well kept and the staff we engaged with were excellent. The food & beverage is ok but not great. We got descent food every day but definitely not a culinary experience, the availability is also a bit limited/restricted due to limitations in opening hours in the various places, As an example the bar at the adult pool closes at 5 pm so its a relatively long way if you are by this pool after a day of diving and need something to drink.

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Fabulous Resort in the Jungle Right on the Beach

    If you ever wondered what the garden of Eden was like, this is it. Set in a pest controlled dense jungle with a large private white sand beach at one end, several crystal clear swimming pools, great food and exotic drinks, provided at each end , and a very romantic atmosphere throughout the complex. Not like other all-inclusive resorts that tend to be arranged in one or two multi-story buildings that face each other with 100's of neighbors, this resort was designed with you in mind. There are 14 or 15 resident buildings randomly spaced between the lobby complex and the beach area that house 12 or 14 rooms and suites in each building. Between the generously spaced buildings and the dense foliage there is no visual clue you have neighbors close by. Though ,the resort is all inclusive and extremely inviting we recommend you get out, explore the island and meet the people, it is a great and friendly place. Rent a car and stay at least a week, you'll love it.

    Aug 09, 2019
  • 4.0 star tripadvisor rating
    Amazing Scuba Diving!!

    The best part of our trip was scuba diving with the dive shop located on-site--PRO-DIVE International. Marion is the woman in charge of the shop and she took care of all our needs!!--We got certified for Nitrox diving and Advanced Open water diving (Thanks Christina & Hans--for teaching us and diving with us!!). The staff was so helpful & knowledgeable that it made everything so easy!! My husband and I quickly felt like part of the dive shop family!! Marion made sure that we got all the dives we wanted and was so excited to hear about our adventures underwater and the cool creatures we saw--reef shark, 14 ft green moray eel, and an abundance of turtles, to name a few. Christina, one of the Dive Masters was so generous with me...when I couldn't find a scuba mask to fit me, not only did she lend me her own, but at the end of the trip she gave me hers!!!! How amazing is that!! Hans another Dive Master, was so very knowledgeable about all the dive sites we went to. Before we entered the water, he gave us a full rundown on the history of the site and what we were likely to encounter. From the lovely girls behind the front desk of the shop, to the men giving you your weights and wet-suits, to the Dive Masters (including lovely Liam) and the woman in charge, joyful Marion---our holiday under water was the best!! We thank each and everyone of you !! The most disappointing part of our trip---the food! There is not very much variety, especially if you like salads. Also, if you are a wine drinker--bring your own because their wine is terrible.

    Aug 09, 2019
  • 3.0 star tripadvisor rating
    Love the beach!

    Ok I have mixed feeling about writing a review for this place!! I start with positive reviews: beautiful beach and great service, clean rooms. I have gone to many all inclusive places and I realized the best ones are not in Cozumel, at this place you only have one restaurant to go to eat unless you get the royal service! I went there from a condo close to town because there was no access to the beach.. So I really enjoyed being all day for few days at the beach.. drinks were good specially frozen Mojitos!!!!! Lots of mint!!!! yum So, other than food that I was not happy about, their mattresses are so uncomfortable! There are about 20 buildings, 3 floors, and I was on number 12, no elevator so if you have knee issues request a first floor! There is a nice walk to the beach that didn’t bother me at all. At least I was getting my daily steps.. nice swimming pool, but I didn’t use them. I go to Cozumel for the beach! Distance to Airport costs me $25 pay with their money not AMERICAN dollar, it seems like you save a bit. You also have to pay for WIFI.. I booked with book and could upgrade to Royal by paying extra $35 at the hotel but you need to stay minimum of 3 night to be qualified. No umbrellas at the beach but the palm trees create nice shade! So, if you don’t care much about having different restaurants and have different options and your mattress doesn’t have to be comfy, this place is a place to go..

    Aug 09, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519