Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply). 

Apple Vacations Exceptional Values - valid now through 2020!

Receive an additional $200 in resort discounts per stay, in-room bottle of rum, tequila, or wine for Premium Level or Royal Level accommodations, personalized welcome letter on behalf of the GM, an exclusive cocktail party with the GM once per week, a rum or tequila tasting night once per week, and a room closest to the beach. Based on availability. 

The family-friendly Occidental Cozumel Resort is located on the beautiful island of Cozumel and overlooks the Caribbean Sea on San Francisco Beach. Cozumel International Airport sits only 15 miles away, and the resort is only a 45-minute ferry ride from Playa del Carmen. Nearby Palancar Reef is considered one of the top five diving destinations in the world. Guests staying at Occidental Cozumel resort also enjoy one of the best beaches the island has to offer. Children will have a great time, too, with fun, games, and supervised activities at the Kids' Club (ages 4-12).

At the Occidental Cozumel, the all-inclusive plan offers unlimited meals and drinks at any of the five restaurants and five bars. Guests can enjoy delicious, diverse cuisine in pleasant atmospheres meant for making memories.

Guests staying in a Superior Premium Level room can take advantage of private check-in with complimentary internet, luxurious in-room amenities, daily restocked minibar, exclusive access to the Santa Rosa Lounge with continental breakfast, snacks, and self-service bar, preferred room location, and distinctive bracelet!


Cancun International Airport (CUN) : 60 miles
Cozumel International Airport (CZM) : 15 miles

Property Information

Year Built: 2002
Last Renovation: 2016
Accessible rooms: 3
Floors: 3
Total rooms: 247


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 6599 reviews
  • 5.0 star tripadvisor rating
    Best all inclusive experience

    We have stayed at many all inclusives, and this was the best one. Here’s why” Food - Have been to all inclusives where the food bordered on inedible, even in the specialty restaurants. Food here was fresh, had something for everyone, and they did change items. The lunch buffet on the beach was our favorite. Main pool - Here is where we sometimes have trouble due to excessive loud music. The music was kept to an acceptable level, and the activities were not ongoing all day long. We had resigned ourselves to use the adult pool, but while we did visit this lovely pool, most of the time we enjoyed the main pool and it’s proximity to the beach. Our only negative was that it needed more shade options. The umbrellas were very small and didn’t provide enough shade. Beach - Lovely beach, and yes there is snorkeling. There is no reef here, however at times it was a virtual aquarium out there, wish fish congregated at the dock and in the sea grass. Very convenient without having to commit to going out on a boat and spending $61. Rooms - While none of the rooms have ocean views, this is not important to us. The rooms are spacious and lovely. The bed was really really comfortable and the bedding heavenly. Special thanks to the lovely Miel, yoga instructor. Taking her class in the palapa next to the ocean was divine. This is a smallish resort, so the time required to get around was reasonable. Would highly recommend it.

    Nov 12, 2019
  • 5.0 star tripadvisor rating
    A very pleasant, well-run resort.

    Excellent service in all restaurants, pools, bars and at the main desk. All staff appear to be very happy working here and do their utmost to ensure you are happy as well. The grounds are beautiful and undergo constant maintenance. The rooms are well-appointed with a bountiful supply of towels and soap, a good hairdryer, cushions for the balcony chairs and an umbrella in case of an early morning shower. The food is plentiful and varied enough for everyone's taste. The three specialty restaurants are a bonus - quiet and relaxing with gourmet menus. There are 2 pools to choose from - the main one with lots of activities and a very busy bar, or the quiet 'adult pool', also with a bar. Lots of lounges at each one and plenty of lounges at the sandy beach. Speaking of bars, the specialty drinks are great. A word to the management: The coatimundi are adorable but may be annoying to some. Get the dirty dishes from room service out of the buildings asap because they attract as many as 10 of these little critters at a time. I saw lots of babies and suggest you neuter those boys asap before this gets out of hand. This is my second time at this resort and I would recommend it to anyone.

    Nov 12, 2019
  • 5.0 star tripadvisor rating
    Wonderfull Resort

    Been here at least 10 times Keeps getting better! Staff and Royal Club are so great at offering personalized services Diving was easy with pier right at hotel beach. 24/7 Room service was fast and food outstanding Going back in April 2020 again!

    Nov 11, 2019
  • 5.0 star tripadvisor rating
    Relaxing getaway!!

    Beautiful resort!! Great food, drinks, and employees!! If we went the same place twice we would come back, maybe someday when we have seen it all!! We stayed on the Royal level and definitely worth it!!

    Nov 11, 2019
  • 5.0 star tripadvisor rating
    Amazing time

    First time at this resort. Loved it. Very clean and food was amazing. Seafood restaurant unbelievable! Beach was clean. No garbage or sea weed. Rooms great and spacious. No issues with hot water. Would highly recommend this resort and would go back for sure

    Nov 10, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319