Hotel Overview

2019 Exceptional Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

The family-friendly Occidental Cozumel Resort is located on the beautiful island of Cozumel and overlooks the Caribbean Sea on San Francisco Beach. Cozumel International Airport sits only 15 miles away, and the resort is only a 45-minute ferry ride from Playa del Carmen. Nearby Palancar Reef is considered one of the top five diving destinations in the world. Guests staying at Occidental Cozumel resort also enjoy one of the best beaches the island has to offer. Children will have a great time, too, with fun, games, and supervised activities at the Kids' Club (ages 4-12).

At the Occidental Cozumel, the all-inclusive plan offers unlimited meals and drinks at any of the five restaurants and five bars. Guests can enjoy delicious, diverse cuisine in pleasant atmospheres meant for making memories.

Guests staying in a Superior Premium Level room can take advantage of private check-in with complimentary internet, luxurious in-room amenities, daily restocked minibar, exclusive access to the Santa Rosa Lounge with continental breakfast, snacks, and self-service bar, preferred room location, and distinctive bracelet!

Location

Beach
Cancun International Airport (CUN) : 60 miles
Cozumel International Airport (CZM) : 15 miles

Property Information

Year Built: 2002
Last Renovation: 2016
Accessible rooms: 3
Floors: 3
Total rooms: 247

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 6300 reviews
  • 5.0 star tripadvisor rating
    Fun, Relaxing Vacation

    We enjoyed 2 great weeks at Occidental. We go to scuba dive but also enjoy the beautiful grounds, nice room and good food available at Occidental. It is nice to swim in the pool and enjoy a good meal and a comfortable bed after a day of diving. The Occidental staff is helpful and friendly. The Mexican Show and Fire Show were entertaining. The Pro Dive staff was professional and fun and we enjoyed 35 dives each! We saw lots of amazing creatures and fish underwater. The combination of the resort and dive shop made for a perfect vacation.

    Jun 02, 2019
  • 4.0 star tripadvisor rating
    Great experience! Will return.

    This property is a great value. The rooms were spacious and very, very clean. We visited during May 2019, so the occupancy wasn't high, therefore beach lounges under shade were always available. The beach was exceptional. The food was reasonably good. I never have high expectations of buffet / all inclusive situations, but this was better than most. The coconut soft serve ice cream was incredible and the beach front restaurant was a great place to eat after our morning dive. We would especially like to thank two individuals...Gabriela Gaetta and Eduardo Martinez. They worked at the front desk. These individuals are very courteous and professional. You could tell that they were genuinely interested in the satisfaction of their guests and they handled any problems that may have arisen. Gracias a Gabriella y Eduardo. The grounds were immaculate. The entire week that we were there, I did not see one piece of paper or cigarette butt laying around. It was incredible. We will return!

    Jun 02, 2019
  • 2.0 star tripadvisor rating
    Poor service and poor food quality (if you could get it)

    Service and food quality was not good. Staff seem unhappy (not helpful). Often out stock of food and beverage choices. Food was mostly Pre-Processed nothing special. I have stayed here many times but the service and quality has declined significantly.

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    Something for EVERYONE!

    We took our family (4 of us - 2 Adults 2 kids 2 & 4) to Occidental to get married. This is my 4th time to Cozumel. With that being said..... Pros: It truly has something for everyone! There is a kid zone and kid care (we used the kid zone and our kids had a hay day!!! It's a really cool spot cool toys and a kid pool! We didn't use the kid care however). But there is also an adult only pool so if you wanted to go that route you totally could! LOTS of amenities!!!! The grounds are BEAUTIFUL and well kept, nightly entertainment, friendly staff and the beach is STUNNING!!!!!! There are plenty of lounge chairs and even some shade if you want. The sand is beautiful and you can actually swim in the ocean at this resort! There are no rocks or coral in the way. (If you are getting married there it's even better!!! Nadia was a SAINT! She handled EVERYTHING!! It was beautiful and stress free! She was amazing and made the day extra special!) Cons: The food was just ok for me (but my folks LOVED it so take my opinion with a grain of salt). A lot of the amenities were extra so it added up quickly......I wish I would have known first is all. I would rather have the option and be charged than not have the option at all so it's not a totally bad thing. All in all we loved it! We highly recommend it and will definitely be back!

    May 31, 2019
  • 3.0 star tripadvisor rating
    Experience at the Oriental

    General It was a good experience except there was an infant park missing so we had to change to another room after we did our check in which was not really convenient for our family but at least we finaly got everything we need

    May 28, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819