Resort Details

OnSite Dining
  • Various Bars
    - Lobby Bar I Alhambra     
    - Lobby Bar II Marien      
    - Bohio Bar      
    - Swim-up Palmeras
    - El Mirador Bar   
    - Sport Bar “Strikers” 
    - Disco Bar “Hurricane”  
    - Theatre Taino Bar 
  • Various Restaurants
    Buffet Alcazar :
    Breakfast
    Dinner**

    La Hacienda:  
    Light Lunch (a la carte)*

    Via Veneto (Italian)*  

    Tokio (Japanese)*   

    Paris (French)*  

    La Hacienda (Mexicano)* 

    Marenostrum (Fish & Meat)* 

    Rincón Criollo (Dominican)*  

    Marenostrum Beach Restaurant :
    Continental Breakfast  
    Buffet brunch with champagne 
    Lunch buffet  
    Snacks   
    Pizzeria “Don Simon” 
     
    Marenostrum Restaurant: Evening snacks 

    Via Veneto, Paris, Tokio, La Hacienda & Rincón Criollo are NON- SMOKING restaurants.  *All specialty restaurants for dinner have a Dress code:  Casual-elegant.  Ladies: No tank tops, shorts and beach sandals. Gentlemen: No sleeveless shirts, shorts, beach sandals. **In the Alcazar men are required to wear shirts with sleeves. The guests receive upon arrival pre-arranged invitations per room for our specialty restaurants according to the number of nights that the guest is staying. 
On-Site Amenities
  • 24-hour front desk
  • ATM/Cash machine†
  • Babysitting†
  • Beauty shop/salon†
  • Children programs†
  • Concierge desk
  • Elevators
  • Exercise gym
  • Game room†
  • Golf,Offsite†
  • 24-hour front desk
  • ATM/Cash machine†
  • Babysitting†
  • Beauty shop/salon†
  • Children programs†
  • Concierge desk
  • Elevators
  • Exercise gym
  • Game room†
  • Golf, Offsite†
  • Internet services†
  • Laundry/Valet service†
  • Pool
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Spa†
  • Tour/sightseeing desk†
On-Site Wedding Services
  • Civil ceremonies & renewal of vows packages available ($). For more information, please contact: caribe.weddings@occidentalhotels.com caribe.bodas@occidentalhotels.com 

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite
    Mini-Club (4 - 12 years) opens daily. Mini disco is open daily at the theatre. 
  • Direct access to a beach
  • Fitness center on-site
    Free weights, resistance equipment; open daily
  • Gambling †
    International Casino on premises; open daily 
  • General †
    LAND SPORTS: 
    Mini soccer field, rock-climbing wall and circus trapeze. Boccia, badminton, aerobics, table tennis and other indoor games, 3 lit tennis courts and 1 Basketball court. All activities are subject to demand and weather conditions.

    DAILY ACTIVITIES: 
    Each day’s schedule of activities is displayed in the Lobby Bar and by the poolside. 
    Evening shows featured by our dynamic entertainment team. 

    NIGHT CLUB: 
    Open nightly, For adults only Once a week there is a family The discotheque is NON SMOKING 

  • Pool
    There are two (2) spectacular pools in the property.
  • Spa †
  • Water activities †
    Beach and pool volleyball, water polo, water basketball. Introductory lessons of Scuba diving with instruction in the pool included with equipment. There is a charge for dives and additional lessons ($), kayaks, windsurfing (lessons $) and sailing (only with guide) at the hotel beach are included. All activities are subject to demand and weather conditions.
Off-Site Recreation
  • Golf †
    Golf packages available at reasonable prices (5-40 min from Hotel), for more information please contact Ext.4507
On-Site Attraction
  • On-site Entertainment
    Daily changing entertaining evening shows, including the Barcelo Spectacular, Night Fever Show, Tropical Show, Fascination Show and the Flying Trapeze.
Off-Site Attraction
  • Higüey
    Nearest city

† Fees may apply

Guest Reviews from Apple Vacations Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_3.5 18622 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great location, beach and service but outdated rooms , Premium package is a must here .

    The beach here is amazing and the overall facilities are excellent . The kids enjoyed the small water park too . I feel you must get the PREMIUM package/level here as it gives you access to a beautiful beach side breakfast and lunch area. If you don’t have premium , you will primarily eat the the main buffet which is very noisy and hectic .

    Dec 02, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Simple family getaway

    Overall an okay trip for us. The pool, waterpark and beach was our highlight. The food was on average, we ended up getting sick midway through our trip. We found a lot of the workers didn’t understand English so a lot of miscommunication when ordering food or drinks or simply asking for something. Everything was clean but the rooms are quite old and we had our water off or no hot water a few times and would have to call front desk and wait. They didn’t include room service into our package which would’ve been a plus.

    Nov 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lovely hotel and staff

    Amazing staff, couldn’t do enough for you, even though there was a massive language barrier. Had the best 50th birthday experience. Jordi and Carmelo were amazing as well as the restaurant staff. Beach was stunning and clean. Managed to book al a carte on the same day. Room was fine. Food was nice. Cannot complain

    Nov 28, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Unsatisfied

    Would not recommend this hotel. Rooms are not good. Never able to get a reservation at a restaurant.

    Nov 27, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not to the expectation (or standard)

    More customer service representative at check in (took over 30 minutes for one family check in). Better trained customer service representative at check in. Quality of food needs improvement. All the beef dishes were not tender. Pork was under-cooked (pron to disease spread)

    Nov 24, 2025
Hotel Advisories
  • Advisory*Important information* Motorized water sports are banned by the Dominican Government during holy week.
  • Advisory*Important Information* The Dominican Republic imposes various restrictions each year for Easter. They usually begin the Thursday prior to Good Friday and run a few days past Easter Sunday. The following regulations may be enforced: -Motorized water sports may be banned -Non-motorized water sports may be limited or banned -Alcohol consumption may be restricted (most resorts get a permit enabling them to serve alcohol to nonnative people during the ban) -Music may be limited or silenced
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - The hotel will not accept any Spring Break groups.  If the hotel does make an exception the following policy will be strictly applied: Students / youth are considered by the hotel as anyone between 16 and 23 years old.  They will be required to sign a responsibility letter agreeing to leave the hotel if there is a disruption.  Upon check in each student / youth will be required to leave cash deposit of $400 per person - no exceptions and cash only. Minimum age requirement for hotel check in is 18.  Any guests under the age of 18 will require a chaperone. 1 chaperone is required per 3 students / youth under the age of 18. Minimum age for a chaperone is 28.  

    Legal drinking age in the DR is 18.  Any guests under 18 will be given a wrist band that will not allow them to have access to alcohol at any venue and will also not allow them in the disco. All guests are required to wear wristbands.  The cost for a lost wristband is $250 - no exceptions. The hotel does reserve the right to ask any student / youth to check out of the property if the hotel policies are not fulfilled without the right to a refund for the remaining nights of the reservation. 

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

    ***Important Information for our guests***
    The Dominican Republic imposes various restrictions each year for Easter.  The restrictions usually begin the Thursday prior to Good Friday, and run a few days past Easter Sunday.  The following regulations may be enforced:
    *Motorized watersports may be banned
    *Non-motorized water sports may be limited, or banned
    *Alcohol consumption may be restricted  (most resorts obtain a special permit which enables them to serve alcohol to nonnative persons during the ban)
    *Music may be limited or silenced

    These guidelines are currently vague because actual enforcement by the local government does vary greatly from one year to the next.  Each year the actual policies are not published by the local authorities until just prior to Easter.  These rules are designed for the safety of everyone, as beaches get extremely busy during this period.

  • Pet Policy : Pets Not Allowed

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.