Resort Details
- D' OrientalA la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
- El LagoSnack Bar. Serves lunch.
- El PescadorA la carte seafood delicacies. Serves dinner. Resort wear required.
- Kids ClubCatering to the little guys. Serves lunch.
- La HaciendaA la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
- La PiazzaPizzeria. Serves dinner. No reservations are required.
- Le BuffetInternational buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
- Los OlivosA la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
- Paco's TacosTraditional casual Mexican fare. Serves dinner. No reservations are required.
- Sonora GrillA la carte Mexican Steakhouse. Serves dinner. Resort wear required.
- The Royal Level RestaurantA la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.
Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay. - Various Lounges/BarsQuench your thirst at 11 bars including nightclub and lounges on the grounds of The Occidental at Xcaret Destination resort, serving exotic tropical cocktails and all your favorite beverages.
- Various Restaurants11 restaurants serving international cuisine. (Including Royal Level a la carte restaurant exclusive only for Royal Level clients).
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting,Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting, Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Video games†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas†
- Business Services†
- Internet Access†
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Contact hotel directly for pricing and availability.
† Fees may apply
- Animal watching †On-site Dolphinarium with tours.
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club with supervised activities for children ages 4-12.
- Direct access to a beach
- Diving †On-site dive shop offering a variety of dive trips ($).
- Fitness center on-site
- General †WATER PARK: We’re excited to unveil “Barcy Club,” a new family water park, offering fun, adventure, and unforgettable memories for every guest.
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolSeven freshwater swimming pools with drink service, including the kids club pool and the salt-water pool for adults only.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 3 lit tennis courts on-site.
- Golf †Golf course located within 10 miles of property.
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
26197 reviews
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Dec 12, 2025nice hotel good staff excessive noise when it comes to building maintenance.
stayed at the occidental xcaret. we had went as part of a work trip sort of our Christmas bonus. I guess all start with the good things. it really was a beautifully hotel great pools, great walking paths, cool ruins, staff was very helpful and respectfully. the spa was pretty incredible as well next level service and highly skilled for sure. the rooms and hotel where definitely super clean witch is always a plus. All that stuff really was very good. Now the down sides. Food was really mediocre at best. went to la buffet, Paco's tacos, pizzaria, Italian restaurant, steak house, and the Mexican restaurant, beach restaurant and ordered room service (would highly recommend never ordering room service food on average took almost 1h to 1.5h to get to room and quite frankly McDonald's has better tasting food for sure). So the restaurant did have great service but like I said food itself was extremely low standard. its like they where trying to be fancy but definitely fell really short. also jurn my stay they where doing a lot of construction around building 21. witch I understand need to happen for sure but jack hammering concrete right outside of the building for 2 days for 4h to 5h a day was a little much. they also where doing work on the roof of my building jurn the last 2 days witch once again I understand but after getting beat up in the sun all week its really sucked that I couldn't relax in my room because they where literally shaking the whole building as they where working on it. Pretty much the noise level jurn the day in regards to construction and building maintenance is next level high. Just a heads up, the all inclusive part is almost all inclusive not actually all inclusive but that to be expected to a certain extent. In conclusion I would say for the price point it does have a lot of value for sure and I ultimately did have a good time with my stay for sure. Full disclosure I am a a single guy with no kids. So if I was going to come back to Mexico I would definitely stay at a different resort. Based off of that it really is a resort geered twords families with children. Honestly if I had kids and a family it would probably be a good fit.
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Dec 12, 2025December 2025
We were quite satisfied with our stay. Resort needs an upgrade but we’re working on some while we were there. Unlimited water bottles available at all bars and restocking of room fridge which was awesome. Don’t have to carry around with you from the room. Nice jungle setting with animals (monkeys iguanas etc) located next to Xcaret which is not included in resort - some things you read suggest that it may be. Would stay again. Didn’t get tired of food and stayed 10 days. Mexican a la carte was disappointing especially being in Mexico. Italian and oriental amazing! Lots of pool choices and had no problems getting lounge chairs we wanted. Broken lounge chairs at beach need to be removed and not set out as could be dangerous.
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Dec 11, 2025Occidental at Xcaret Destination
The outdoor of the resort is very beautiful. Our room experience was not the greatest as the room smelled very moist/humid. We saw what seemed to be black mold on the cover of the AC Vent (not sure if it was black mold or dust, black mold was our guess). Housekeeping did not do a good job in leaving clean towels for us to use after showering. Spent 3 nights, the first night they left clean towels, nights 2 and 3 no clean towels.
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Dec 09, 2025Beautiful Occidental
Wonderful staff. Beautiful setting. Gorgeous pools.we stayed in the Royal area and were treated like royalty!
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Dec 08, 2025
Mediocre Resort...
After reading reviews for this resort before my trip (this was a group trip, and I did not choose the location), I actually expected my stay to be much worse. However, while better than I expected, I still would not return or recommend this resort if you enjoy good food or luxury accommodations. I booked a Royal room, but the rest of my party was in the main part of the resort, so I used a mix of both Royal and regular amenities. My Royal room was decent - it was clean and had great AC, but I really felt the bathroom left something to be desired for the resort's highest-level room. The jetted tub was unappealing, with dirty-looking jets, and the bathroom as a whole felt dated. The restaurant in Royal was decent. I very much enjoyed the breakfast every day. Dinner and lunch here were better than the rest of the resort, but I wouldn't say it was high-level fine dining. The service at the Royal restaurant was lovely. The food around the rest of the resort was not for me at all. I didn't like the look of most of the buffet food (I questioned how long it had been sitting out), and there is an issue with flies at the beach buffet. The steak specialty restaurant wasn't great, as I got a bad cut of a fillet. Food is a big highlight of travel for me, and overall, it was disappointing. I will say, the grounds are very clean, the wildlife is awesome, and I really enjoyed the lagoon with no seaweed! These were the highlights for me.
- AdvisorySTUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
- AdvisoryThe hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.