Resort Details
- D' OrientalA la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
- El LagoSnack Bar. Serves lunch.
- El PescadorA la carte seafood delicacies. Serves dinner. Resort wear required.
- Kids ClubCatering to the little guys. Serves lunch.
- La HaciendaA la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
- La PiazzaPizzeria. Serves dinner. No reservations are required.
- Le BuffetInternational buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
- Los OlivosA la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
- Paco's TacosTraditional casual Mexican fare. Serves dinner. No reservations are required.
- Sonora GrillA la carte Mexican Steakhouse. Serves dinner. Resort wear required.
- The Royal Level RestaurantA la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.
Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay. - Various Lounges/BarsQuench your thirst at 11 bars including nightclub and lounges on the grounds of The Occidental at Xcaret Destination resort, serving exotic tropical cocktails and all your favorite beverages.
- Various Restaurants11 restaurants serving international cuisine. (Including Royal Level a la carte restaurant exclusive only for Royal Level clients).
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting,Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting, Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Video games†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas†
- Business Services†
- Internet Access†
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Contact hotel directly for pricing and availability.
† Fees may apply
- Animal watching †On-site Dolphinarium with tours.
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club with supervised activities for children ages 4-12.
- Direct access to a beach
- Diving †On-site dive shop offering a variety of dive trips ($).
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolSeven freshwater swimming pools with drink service, including the kids club pool and the salt-water pool for adults only.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 3 lit tennis courts on-site.
- Golf †Golf course located within 10 miles of property.
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
26161 reviews
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Dec 03, 2025Not what expected
First glance is very pretty, once there it all went downhill. I was there 7 days , room cleaned 2 times .I had to beg for water around resort and room . Food was subpar ! Not impressed with any of it . A little buffet was about the only decent place for breakfast. Drinks were very watered down . To much walking from place to place . Very pricey for the service you receive. Called for room cleaning, no show 5 out of 7 days . Called asked for toilet paper , showed up with a 1/4 roll which must of been left over . We had a party of 7 and paid over 20k for swim rooms for 1 week . Very disappointed! This is my last trip there or Mexico for that matter !!
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Dec 03, 2025
Timeshare staff are pushy
Your timeshare employees were pushy, and it took away from the excitement and relaxation we were hoping for while staying at this property for our honeymoon after getting married. We had to repeatedly deny the breakfast “meetings” which felt predatory. After doing so we found out that employees had noted it in a file in your system and there was no “above and beyond” treatment after denying these meetings. I already spent more than enough money on our flights and the stay. Trying to squeeze more money out of us was insulting. I will never stay at another one of your resorts and I will ensure that anyone we know planning a trip in the future hears about our experience so they can avoid it as well.
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Dec 02, 2025Severe Diarrhea
Food was extremely bland and I also developed severe diarrhea from that or the drinks at the resort. Was strict about using bottled water.
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Dec 02, 2025Beautiful Hotel
The location is amazing, the nature and animas surrounded, the quality of food, and the value is great !
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Dec 02, 2025
Evelin is Amazing!
Evelin from guest services was INCREDIBLE. She went above and beyond to make my proposal go smoothly, and our entire vacation. Genuinely could not have asked for more. She has been amazing and I recommend anybody planning on staying here asks for assistance from her.
- AdvisorySTUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
- AdvisoryThe hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.