Melia Cozumel - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6159 reviews

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  Terrific Stay

  What a lovely gem! Small resort, the most amazing staff and CLEAN!!!! Food is not fine dining, but tasty all the same Rooms are not fancy but CLEAN and well kept!

  Dec 10, 2025
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  Nice Low Key Resort

  Just returned from 6 nights at Meliá Cozumel. We enjoyed our stay. It was worth it to upgrade to Level. We had a quick check in with a very helpful, Alfonso, our level concierge,checking in with us daily, Our room was very well appointed with a comfortable bed and pillows and a gorgeous view of the water. Our housekeeper was on top of keeping our water and mini bar stocked. The biggest downfall of the room was very noisy air conditioner that cycled on every 10 minutes. I would suggest upgrading the patio furniture for Level rooms, but completely adequate. The highlight of this resort was the staff. Diego and Circe were a wonderful team taking care of us at the adults only pool and level beach area. They provided friendly and diligent service even when they were busy with a big group. Ian, from activities, helped us set up our excursions and even helped a a last minute cancellation. Enrique was always willing to fill our water bottles at the buffet bar, Miguel was a consistent friendly server at the buffet. The entire staff at the Fishhouse were fabulous, treating us like royalty. I was impressed with how everyone worked together as a team. The resort is smaller, in a good way that allows you to get to know the staff and enjoy a quieter experience. We spent most of our time on beach or adults only pool which was quiet. There is more activity at the family pool, which is also much warmer. We enjoyed the game room and would have enjoyed the courts, except for my recent knee injury. There are nightly shows, but overall evening activities are limited. If you are looking for a party scene, this is not the place for you. The beach is beautiful. There was a day or two of seaweed, but that is Mother Nature. We loved the Bali beachside beds in Level area. You are limited to a number of Bali bed reservations based on your number of nights stay. This wasn’t presented upfront on websites when we were doing research. That being said, the concierge would get us set up w a bed or palapa if there was a cancellation or opening. It worked out just fine. The biggest negative to this resort was the food. It was fine. Choices very limited. It might be tough for a picky eater. We did enjoy the Level cooked to order breakfast and the FishHouse. Buffet selection was limited. I would suggest adding a sandwich station and an ice cream machine. Also know that your reservations for restaurants are also limited. Our Level concierge, Alfonso helped us make reservations. There was one day of really bad service, waiting 15 minutes to be greeted at the Mole Snack bar. I believe they were understaffed that day and it wasn’t the norm during our stay. The ceviche was yummy! Drinks were great, using premium liquor for Level guests. Despite the meh food, we would book here again, mostly due to the service and relaxing quiet beach!

  Dec 09, 2025
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  Great Resort!

  It might be listed as a 4* but I would argue it is not too far off of a 5* in a lot of ways. The food was good and sometimes excellent (the mashed potatoes, pastas and most veggie options were particularly good). The food variety was fantastic day to day at the buffet considering the size of the resort. And the snack bar was quite good as well. The drinks were fantastic! Though I would say that pricing the Level upgrade at almost $100 extra a day was a bit steep based on what you got. I was 100% fine skipping that and never felt like I missed out. The beach was pretty nice and it was very large relative to the other nearby resorts. Right down the beach beside the break wall was an excellent little snorkeling spot. There was a lot of activities on the beach that are great for families. They had paddle boards, kayaks, snorkeling gear all for free and if you wanted you could rent Jet Skis as well. The rooms were decent. I found mine to be very clean, the bed very comfortable and the air conditioning worked great. My parents found their bed to be terrible so maybe it varies room to room? The staff though? Absolutely wonderful. They must be some of the best staff at any resort I have ever seen in any country. I don't remember a place were I felt more welcomed by so many friendly people. From the cleaners, to the servers, to the service desk workers, 100% of them were great. Hell even the doctors were easy to deal with (I had a prior issue that flared up mid trip). They went and brought their own laptop into the room so I could watch netflix while waiting for treatment. You can't beat that

  Dec 06, 2025
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  Beautiful spot and lovely staff

  The setting is beautiful. Rooms are spacious and have what you need. The best part about the entire place is the staff. Everyone is so kind and helpful. Our concierge Gerardo did a wonderful job making sure we had the best stay. We booked a Levels room and enjoyed the A La Carte breakfast and private beach area with Bali beds.

  Dec 04, 2025
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  Excellent Accommodation and Experience

  Wonderful resort with excellent customer service and atmosphere. The staff were amazing, the food was great, and the amenities were fabulous. Probably the best hotel experince that I have had with respect to the hotel management making sure that our experience was the best it could be. The beach out front is lovely, and a short walk down the beach to Playa Azul provides some excellent snorkeling. Food options were great, especially with the buffet. Consierge made it easy to book and participate in many activities.

  Dec 03, 2025