Melia Costa del Sol

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7322 reviews

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  Nice break for 4 days

  Went for 4 days to celebrate both our wedding anniversary and also my husbands birthday but disappointed that they didn’t acknowledge this lovely food at breakfast especially in the Level area Pilah in the level area is a gem so friendly and helpful One point didn’t like was the smoking by the pool and also at the outside tables but off putting if your trying to have lunch so had to eat inside

  Oct 22, 2026
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  Lovely hotel..

  Beautiful place, very nice location, lovely roons, and VERY great staff, both in the reception, the restaurant and all the people cleaning the roons, the hallways and so on. 😄👍. Overall s great experience to stay here.

  Oct 20, 2026
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  Last minute get away

  Stayed a week here Hotel is spotless clean and in a great location for getting about . Great choices for Breakfast we stayed on a B&B basis . Rooms cleaned everyday and towels replaced 👍 my only niggle was pillows as for me they are too soft . Spa bit expensive but available unfortunately for me my therapist didn’t ask what kind of pressure I like or wanted so I came away not feeling much difference.

  Oct 19, 2026
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  Girls trip

  Fabulous location, so close to beach. Atmosphere of hotel was warm and welcoming. Rooms were spacious, bright and airy, with fabulous view of the sea & beach. Lovely balcony with sun all afternoon. Great value for money. We had bed & breakfast. Hotel was exceptionally clean in all area’s. No issues or concerns with noise levels. Great service from when you enter hotel greeted by happy faces. Great service from restaurant team, Costas & Maria. Great amenities, Great choice at breakfast, lovely Ritual production bathroom. Roof top pool was fabulous, only issue was we seen a lady trying to access hoist into pool. This could not be accessed by her due to position of hoist chair, maybe this can be looked at. We all had a fabulous stay and will be back again.

  Oct 16, 2026
• 

  Not a 4-star experience – cockroaches, repeated room moves and a disappointing management response

  Our experience at Meliá Costa del Sol was extremely disappointing and, in our opinion, nowhere near the standard we expected from a 4-star hotel and Melia brand. We I arrived on Wednesday evening and checked into our room at around 8:00 pm. Initially everything seemed fine. However, shortly before going to bed, we discovered three cockroaches in our room. We immediately reported the problem to reception and were moved to another room on the 6th floor. Unfortunately, the replacement room was of a lower standard than our original room and, importantly, did not have the sea view we had booked and paid for. We were told that this was the only room available and that we should return in the morning to see whether another room could be offered. So, at approximately 8:00 am the following morning, we went back to the Level reception. Later that morning, we were finally offered another room on the 8th floor, which we accepted. This meant that we had to pack, move, unpack, repack and move again — twice — because of a problem that was absolutely nothing to do with us. What should have been the relaxing beginning of our holiday instead involved discovering cockroaches in our room, dealing with reception late at night, moving to an inferior room, getting up early the following morning to deal with the situation again, and moving rooms for a second time. But what disappointed us almost as much as the cockroaches was the subsequent response from hotel management. We raised our concerns with management and explained the considerable inconvenience and disruption this had caused. We were told, essentially, that the hotel had followed its procedure by moving us to another room. That may be the hotel's procedure, but following an internal procedure does not undo the experience suffered by the guests. We lost valuable holiday time, had to move our belongings twice and initially lost the standard of accommodation we had booked. We expected at the very least some acknowledgement of the inconvenience, a genuine apology from management and a meaningful goodwill gesture. Instead, no compensation was offered. We found the management response particularly disappointing because there appeared to be very little recognition of the impact this experience had on us as guests. We were left with the impression that once we had been moved to another room, the hotel considered the matter closed. For us, it wasn't. A 4-star hotel should be judged not only by its facilities and appearance but also by how it treats guests when something goes wrong. Unfortunately, our experience in this respect fell well below what we expected from Meliá. We chose this hotel expecting a high standard of accommodation and service. Instead, our holiday began with three cockroaches, two room moves, lost holiday time and a management response that left us feeling that our experience simply wasn't important. I have photographic evidence of the cockroach and have raised the matter formally with the hotel. Potential guests should be aware of our experience before booking. Perhaps our experience was an isolated incident, but based on what happened to us and, particularly, how the situation was handled afterwards, we would not consider this to be the 4-star experience we expected and would not choose to stay here again. Think carefully before booking if you expect a hotel that will go the extra mile when something goes wrong.

  Oct 10, 2026