Resort Details
- Champions Sports BarChampions is the perfect setting to catch the big game on two big screens and 21 LCD's, combines favorite American dishes, with an exciting atmosphere and three pool tables.
- Deli Los MangosA variety of coffees, wines, snacks, ice creams and sandwiches for all tastes.
- La EstanciaBuffet and A la carte Mexican dining.
- Las CasitasServing Mexican and seafood specialities.
- MikadoServing Japanese style dishes.
- Various Lounges/BarsLobby Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
Roll-in shower available - Accessible rooms
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Outdoor pool
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Sauna
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Wakeup service
- Water sports
- Wheelchair access
- Business Services†
- Internet Access†
- Meeting Facilities†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite †Club Amigos offers activities for children 5-10 years old.
Reservations are required 24 hours prior. - Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 indoor hot tub and 1 outdoor hot tub.
- Motorized Water Sports †
- Non-Motorized Water Sports †
- Outdoor pool
- PoolThere are 2 pools on-site. Ocean front infinity pool and children's pool. This property has swim-up bars.
- Sauna
- Spa †
- Steam bath
- Tennis court †There are 2 lit tennis courts on-site.
- Golf †Golf course located within a mile of the property.
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4934 reviews
-
Nov 27, 2025Viva Mexico!
We have visited this resort for many years. The upgrades to the pool and restaurants are impressive and they are not done. We loved the adult pool and were spoiled by Saul everyday. He made sure our drinks were never empty and helped us decide on food and snacks all day long. We look forward to seeing him and his great personality next year. Andrea handled the busy breakfast buffet like the professional she is, making eggs to order and smiling the entire time. We love being able to walk to the marina or stay at the resort for dinner. Bring a refillable water bottle as they have added filtered water stations. A couple hiccups with the elevators but the staff handled it so well. Would love a pillow menu option for the rooms. Looking forward to seeing the additional upgrades next year.
-
Nov 26, 2025Lovely, just BRING BACK OLD LOBBY BAR MENU
TLDR: LOVELY hotel and people, bring the OLD LOBBY FOOD BACK AND DELI BACK. I’ve been coming here for 12 years, and have seen the hotel go through changes like any place would. They recently renovated the pool area which is lovely, but the lobby bar is really SUFFERING with the new restaurant Marieta. No one likes the food or frequents there anymore. The staff who works the lobby bar is suffering because no one wants to eat there. (Menu attached) Bring back the ceviche, the mini burgers, the wings to the lobby bar. No one wants croquetas, tuna salad, or that type of food. Also, please bring back the paninis and pizza at the deli. DO NOT make this an all inclusive quality will go down so much. Also please don’t get rid of or change Las Casitas. Everything else was FANTASTIC, but PLEASE bring back the old menu to the lobby bar. I hope others speak up with reviews as that’s the only thing that’ll help change. I know others feel very similarly to me!
-
Nov 25, 2025Charged twice for stay with no resolve.
Have called the hotel 6x now with no one available to take my call and the front desk unable to help me. Charged twice for my stay, stuck in an elevator for 20mins, sick for 48hrs from the food at Nosh (or from the ice in the drinks), dried throw up on my bedroom floor, had to climb 7 flights with luggage, their payment systems had us waiting 10mins at a time for every transaction. Extremely unhappy with this whole situation and trying to get someone on the phone has been a nightmare- even customer support is not helping.
-
Jul 05, 2025Fitness Center and overall experience
Some fitness center reviews inaccurately describe a decent center. Have been going to this hotel every year for over 20 years. Have booked another stay in Jan and Feb 25-26. But unless they upgraded the equipment from last year the equipment is in poor shape. Serious disrepair.However gym attendant Gonzalo is the saving grace for a lackluster workout center. Have complained for years but they ignore complaints. Some reviews criticize the front desk workers with justification. For some reason they are not helpful and somewhat grouchy. And you need to check your bill daily. They have a borderline incomprehensible billing system that takes them forever to explain. Also beach chairs are not comfortable.Umbrellas frequently broken. Last years chairs shorter than prior years. Go figure! However overall we love the place We suspect the disrepair was in anticipation of going all inclusive. Our fantasy is they would upgrade the hotel to attract inclusive guests. Hope springs eternal. We go into town every night so all inclusive not for us but it could negatively affect patrons who are not all inclusive. Hotel food is excellent and most employees are super nice and helpful. Management however not so attentive. They have an agenda and it is hard to figure out what it is or who to complain to. I’m only writing this review because they let the gym deteriorate and that’s a problem for us. Somewhat nervous about this years trip because of all inclusive rumors and its impact on overall experience. These are my opinions only. Some may disagree.
-
Jun 14, 2025
A wonderful relaxing stay
This is my annual trip to Puerto Vallarta. I usually stay at the Westin but they are still under construction and the Marriott (though it has some construction going on) was more convenient for me this year. I was told this Marriott will be closed for 100 days starting the beginning of July for updates. My room was nice and clean. The front desk staff was very helpful with all my needs. They have a wonderful coffee shop where you can also get some great sandwiches. I highly recommend the vegetable panini (see picture)! It's location is very close to the Mariana, where you can go and get everything from good food to great massages. The pool is a really good size. The only ding I have to give them is that the pool is open everyday at 8am, but sometimes they don't have towels available until 9-10am. I saw on a previous review somebody also had this same complaint. It is something that management should fix up. Also, the lounge chairs end up with some bird poop/stains every night so they really need to hosing some these off every morning. (another reason they need to have towels to cover these chairs). Room service and house keeping was exceptional! I also used their laundry service which was very reasonable and prompt. The Westin is supposed to becoming an all-inclusive resort starting later this year and I was told from employees this Marriott will also becoming an all-inclusive starting in 2027. I do hope they will still have regular reservations available in the future for those who do not want the "all-inclusive" feature. The cost for a taxi ride from the airport (If you walk over the bridge and use the street taxi) is currently 150 pesos.
- AdvisoryA minimum mandatory hotel-imposed fee of $25 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Hotel Mandatory hotel imposed resort fee inclusions:- Two Welcome Drinks (Beer, Margarita or Mojito) Valid to be used in the hotel outlets, does NOT include Room Service.
- Complimentary enhanced Wi-Fi access in guest room and hotel public areas.
- Two Bottled Water and two Coffee packages in the room. Per day.
- Complimentary use of bicycles for two. Maximum two (2) hours per day. Limited availability, please reserve at our Activities Center.
- Tequila Tasting for two (2). Check with our Concierge for schedule. Limited availability.
- Use of Kayaks and Paddle boards. Limited availability, please reserve in advance at our Activities Center.
- Access to the Spa Wellness area for two (2). Maximum two hours per day. Limited availability, please reserve with Spa Concierge.
- Use of tennis courts and tennis racquets. Maximum two hours per day. Limited availability, please reserve with our Spa Concierge.
- Recreation Activities. Volleyball, Ping pong, Jenga, aqua aerobics, Spanish lessons and much more. Check for activities and daily schedule at our Activities Center by the pool. Limited availability.
- Use of Basketball Court and balls. Limited availability, please reserve at our Activities Center.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in. - Pet Policy : Pets Not Allowed
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.