Maison Colbert Meliá Collection

Customer Ratings & Reviews

TripAdvisor Traveler Rating

90 reviews

• 

  Great location and good value.

  This lovely small boutique hotel is in the best possible location: across a short bridge from Notre Dame, less than 3 minutes, and 5 to 10 minute walk to Sorbonne, Latin quarter, Pantheon and Luxembourg garden. Very close to Saint Germaine as well. The hotel is in a historic building, does not have too many amenities, but offers room service, breakfast and a lovely bar. The rooms are small but well appointed with lots of details, including artwork on the walls and books with nod to history of the building. Take a bigger room if you can. Breakfast is very nice, with great croissants and a choice of eggs, not a buffet style. There are also plenty of cafes in the area. The check in process is excellent, with Champaign and chocolate truffles and detailed review of the map. The hotel is definitely very convenient to all important sites, is good value and could recommend to anyone visiting Paris.

  Oct 21, 2026
• 

  Terrible manager experience

  The hotel is beautiful, but we had an issue that the hotel has neglected to do much of anything to resolve. I’ve gone through Costco resolution department as well with minimal action. Let me share it. My daughter and I checked in to the Maison Colbert on August 3rd in the afternoon. We had a great experience getting checked in. That evening, we returned from dinner at about 9:30pm and my teenage daughter went to take the first shower. I’m sitting on the bed and, maybe 3-4 minutes into her shower, she starts screaming. I race over, pull back the velvet curtain separating the bathroom from the bedroom, and water comes at me like a flood. The entire bathroom floor is flooded and it’s moving into the bedroom. We start grabbing towels to try to stop it, and I race to the phone and call the front desk. It’s maybe 10pm at this point. The man at the front desk races up to our room. My daughter is wearing nothing but a towel and she in the corner of the bedroom, upset that there is a stranger in our room and embarrassed. The man said he must move us to a new room. He said he had to go downstairs and find us a room. He comes back with a maintenance man who is sopping up water with towels. He returns about 12 minutes later to tell us that he has a room on another floor for us to move to - it’s nearly 10:30pm and we’ve traveled this day, we are exhausted. I ask, if they can soak up the water, can we just not use the shower tonight and deal with this tomorrow. He says yes, and tells me maintenance will need to get in the room the next day to fix this. He left the maintenance man in our room, which I did not agree to or like, and I finally had to ask that man to leave. We are awakened by a phone call the next morning at 9am by a lady at the front desk, asking if maintenance can come to our room. I was furious. That was absurd. She had no right to call our room and wake us up, particularly after the mess that happened last night which was not our fault! I tell her that I will come by the front desk when we are ready for maintenance to come in our room. Note that we had done extensive shopping and had valuables that could not fit in a safe that were just sitting in shopping bags in our room, so I was very cautious to let someone in our room when we were not there. My daughter and I head to breakfast and, ten minutes into our meal, a lady walks up to our table to interrupt our conversation to tell us that maintenance needs to get into our room. This is the same person who called and woke us up. I asked her to wait until we finish our meal. I am very frustrated at this point. We finish the meal and I go to the reservation desk to speak with her. I let her know we have valuables in the room and she must stay in the room with the maintenance team - that is the only way I am agreeing to this. She said absolutely, she would stay in the room and keep our belongings safe. I bring her with us up to the room and the maintenance man follows. My daughter and I grab our purses and leave this lady in the room with the maintenance man. We leave the hotel to start our day. About five minutes into our departure, I realize I forgot my passport so I run back to the hotel to grab it. I run up the stairs, enter our room, and there are two men now in my room by themselves and the lady is gone. I WAS FURIOUS - she promised me she would stay in there, and the moment I left the hotel, she left the room. I went and found her on the first floor and scolded her - I couldn’t believe she would abandon my room the moment I left the hotel. She said “maintenance fixed the issue! Those men are just finishing up.” I said “it doesn’t matter - you promised me you would stay in my room, and it’s for all of 10 minutes.” I had to personally get the men out of my room, locked the door, and I left the hotel with my daughter. We were now late for a tour and we had to rush. It was a total surprise to me, when we returned that day, that nothing was sent to the room - no apology, chocolates, nothing. The issue was never mentioned again, until I was checking out. At checkout, the man at the front desk said that there was no manager to speak with at the moment so he had to run my credit card (we upgraded our room onsite). He said the manager would call me right at 9am when she arrived. The manager never called - ever. I returned to the US and called the hotel a few days later. I spoke with a lady named Montserrat, who was also emailing me. I thought I had a manager on the phone so I start to tell her what has happened. She stops me and says “oh, that was me! I needed to get maintenance into your room!” She felt that she did nothing wrong. She offered a 20% discount on that one night. I said that absolutely insufficient for this issue - I want the entire night refunded. She said was flustered and said only her manager could do that. She said she will need to talk to the hotel manager. Then, a few days later, when she hasn’t called me back, I get an email from her directly (no manager is copied) telling me she is only offering a 20% discount on the one night when the issue occurred. The hotel is nice, the breakfast is nice, but the manager is terrible. I would book this with caution.

  Sep 30, 2026
• 

  Stunning Hotel in amazing location shame its a Mélia property

  Had a fantastic stay at Maison Colbert, it is a stunning hotel in an incredible location. Have to say thank you to Teresa the guest experience coordinator who is amazing and a true ambassador for the hotel. She is a true professional and cares about the guest experience and is exactly the sort of person that encourages return visits. The only frustration is with dealing with Mélia at a wider customer service level rather than the hotel itself. Mélia do. not seem to understand or grasp the concept of customer satisfaction or service delivery and obviously ties the hands of the team on site! `my advice would be to manage your expectations and understand the Mélia are far from the best hotel operators, however the team on site, location and stunning property compensate. Cant wait to return.

  Aug 10, 2026
• 

  Maison Colbert Stay

  Location was great. Very central in respect to most of the city and right beside Notre Dame. Although pricey, the rooms are very nice as well as the hotel as a whole, including the courtyard area. The hospitality of the staff really makes the experience. From making the beds while you’re out throughout the day to ensure your room is clean upon return, to opening the door with a kind greeting and always offering to make your stay as comfortable as possible. You get what you pay for.

  Jul 26, 2026
• 

  Disappointed and confused

  I just came back from a trip to Paris where I stayed at the Hotel Maison Colbert. The location is great and upon first view of the exterior the hotel seems charming. What confused me and my friend from the beginning is the interior condition of the property and its amenities. Which, while perfectly fine, were most definitely not the five star experience that is advertised on the website and the plaque outside the door. We both agreed that our total experience was roughly a three star level. The staff was very accomodating but undertrained. They tried hard, but its impossible to overcome the rather large deficit. Bottom line. the property is badly in need of updating both in the common spaces and the rooms. So, again, while the location is terrific and the staff mostly very nice, the experience is not worth the price and therefore disappointing. Paul

  May 21, 2026