Resort Details
- AyamiPan-Asian Cuisine
- Hacienda El MorteroAuthentic Mexican Cuisine
- Lobby BarLocated in Main Lobby Area
- O RestaurantInternational Buffet
- Sky LoungeRooftop Bar
- Surfos Snack BarOutdoor Grill & Bar
- Take A BiteDeli & Coffee Shop
- The GrillGrilled International Favorites
- Time OutSports Bar
- 24-hour front desk†
- 24-hour room service†
- Air conditioning†
- Concierge desk†
- Fitness Facilities†
- Housekeeping†
- Luggage service†
- Pool†
- Room service†
- Wireless internet connection in public areas†
† Fees may apply
- Fitness center on-site †Add health and wellness to your trip with our fully equipped fitness center, which offers all of the following:
· Free weights
· Bench presses
· Treadmills
· Stair-climbers
· Elliptical machines
· Upper and lower body weight ma-chines
· Smith weight machine - Pool †three pools
- Spa †ETERNITY SPA
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6272 reviews
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Apr 19, 2025Aging, but ok.
In general the place is aging. Spent 3 weeks here in March/ April. The front staff are not very helpful they didn’t seem to know what was going on in the property at any time especially the concierge staff.I do not take my phone on holiday on purpose ( on call at home 27/7). No phone ,no alacart restaurants, concierge would refuse every time to make reservations, no computer in lobby to do it yourself. I would like to say the service staff at the buffet were awesome especially Miguel, Ester and Isadora. Especially good people to deal with.pool staff were nice and easy to deal with. The maids were awesome. Last comment , the saving of loungers at the pool at 6 in the morning is childish , need to be more loungers and in general chairs to sit in all over the facility.
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Apr 19, 2025Busy Resort with Many Activities .
This is a very big and busy resort. Our first two rooms were not good. They were dark, the fridge didn’t work, the Wi-Fi was spotty and in one of the rooms, the patio door didn’t have a lock. There weren’t any chairs in the room so sitting on the bed was the only option. We were really disappointed. After complaining again we were given an upgraded room, which was much better. I guess booking an upgraded room is the way to go. We were impressed at how thoroughly the grounds are cared for. There are always people keeping the area clean. All the staff were very friendly. We were particularly impressed with our morning breakfast crew. Alejandro, Daniel and Alexandra were all fantastic. They made us feel welcome and were always so kind. They even arranged a slice of birthday cake for my son on his birthday. If you want a chair at the adult pool, you need to clean them very early. I think people were there before sunrise putting their stuff on chairs. I made it a little bit difficult to find good chairs. I think there are just so many people there so this is what happens. It was easier to get chairs on the beach. We thought the resort tried pretty hard to keep every day interesting. There were lots of different activities if you were looking to be kept entertained. There were bingo events, yoga, cornhole, water, aerobics, etc. They even had a pool party with suds in the pool. There was poolside food, such as fajitas and tacos. I felt they tried really hard to make sure everyone had something to do. We found the food at the buffet and all the restaurants to be really good. All in all, it’s a nice resort but if you want a peace experience, this may not be for you.
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Apr 18, 2025Samuel from “the grill”
Samuel was amazing. Saw him for 3 nights at the grill. Was on top of everything. Would highly recommend. He should indefinitely get a raise. Swim bar is good. Adult pool far away from the kids pool. Wifi is not the best, but you make do with what you have.
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Apr 18, 2025
Puerto Vallarta vacation
Erica Ohb was so helpful and kind. She helped my friend and I with everything during our stay in PV. Incredible support from her. She recommended the best restaurants and the best way to get around. We will for sure return to the Crystal Grand Neuva Vallarta next year and I will recommend this resort and Erica to all of my friends and family! 🥰
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Apr 17, 2025
Second Time's a Charm
1. Last year we booked a week in April; this year we decided to do so again. Last year we enjoyed the beach, the pools, the staff, the coffee shop below the lobby, and the grounds. What we found frustrating last year was the booking system for the a la cartes, and the very weak internet. We also remembered finding the buffet food very repetitious. The Grand has ditched the line-ups and replaced them with an app that lets one easily book any of the a la cartes. Second, the awful internet has been upgraded and now is reliably available anywhere we needed it. Last, we got recognizable cuts of beef, a delicious pizza night and two theme nights. On our first night we slept in a small, dark room at the back of building three, but with the help of Jorge at the front desk, the next day we moved to a much brighter and bigger room in building six. Muchas gracias for making our stay excellent, Jorge.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type and the Wholesaler herby acknowledges this policy.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.