Resort Details
- BeachWalkWhether you're poolside or on the beach, our lunch destination is perfect for an energizing meal. Satisfy your cravings with our variety of deluxe sandwiches, fresh salads, tropical cocktails and Caribbean specialties at our Cancun restaurant with a view.
- Bella CandelaOur restaurant in Cancun where you can enjoy the warm candle lights representing pureness, balance and protection. Guests can expect exquisite shareable plates and a culinary journey around Italy creating an experience of the highest level.
- Bravio Spanish CuisineDiscover and unleash the strength of your soul through a culinary journey to Spain. To be brave is: to dare to change, to take risks and to dare to live experiences. Because we all have a brave side that leads us to challenge limits.
- Gift Shop and 750 PizzeriaFor those on the go, our one-stop-shop is suitable for all of your souvenirs and quick snack needs. After buying items from our gift shop, treat yourself to New York-style pizza, empanadas, gelato, espresso and refreshing beverages at 750 Pizzeria.
- Gustino Italian GrillServes authentic Italian food in a lively and welcoming atmosphere. Enjoy an unforgettable dining experience with a variety of homemade pasta, freshly baked pizzas, top-notch cuts of meat and an exceptional collection of wines and signature cocktails.
- La 16 SpeakeasyInside BravÃo you will also discover La 16, the first and only Speakeasy in Cancun at the JW Marriott. La 16, named after Mexico's independence day.
- Mediterranean CuisineWelcome to our Mediterranean haven in Cancun, where timeless flavors meet history. Inspired by ancient prophetesses, we honor Greece, France, and Arabic cultures with dishes that celebrate divine voices and culinary artistry.
- Sasi ThaiOffers a modern culinary style based on Thai cuisine specialties with authentic bungalows where you will enjoy the best sunset view in Cancun while you taste some of our signature dishes accompanied with our exotic desserts and refreshing cocktails.
- 24-hour front desk
- Accessible facilities
- Beauty shop/salon†
- Bookstore,Offsite†
- Business center†
- Business services†
- Car rental desk,Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- 24-hour front desk
- Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Beauty shop/salon†
- Bookstore, Offsite†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Dry cleaning†
- Elevators
- Executive floor
- Exercise gym
- Express check-in
- Express check-out
- Food and beverage outlets†
- Free parking
- Front desk
- Full service housekeeping
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless
- Housekeeping - daily
- Ice machine
- Indoor pool
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking
- Outdoor pool
- Parking
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Safe deposit box
- Sauna
- Room access through interior corridor
- Spa†
- Tennis court
- Translation services†
- Travel agency†
- Valet cleaning†
- Valet parking
- Valet same day dry cleaning†
- Video review billing
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Business Center†
- Copier
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Fitness center on-site †
- Gym †
- Health club
- Indoor pool †
- Jet-ski †
- Outdoor pool †
- Pool †
- Sauna †
- Spa †
- Tennis court †
- Whirlpool †
- Children's program, offsite †
- Mountain biking trail †
- Water-skiing †
- Gran Tlaco @ Xcaret Ecological Park
- Wet n'Wild
- Plaza Las Americas Shopping Mall - Movies, Restaur
- Kukulkids
- Planeta Kids Cancun
- Dolphinaris
- Interactive Aquarious
- Cinepolis Cancun
- Xplor by Xcaret
- XCARET
- Underwater Museum of Art
- Mayan Museum
- Ventura Park
- XCARET
- Xel-Ha Park
- Aquaworld Tours
- Interactive Aquarium
- Tulum Mayan Ruins
- Cancun
- Cancun
- Xel-Ha (Full Day) - On-Site Tour Desk
- Xcaret Eco Park (Full Day) - On-Site Tour Desk
- Chichen Itza (Full Day) - On-Site Tour Desk
- Jungle Tour (half day) - On-Site Tour Desk
- Isla Mujeres - On-Site Tour Desk
- Coba Archeological Site- On-Site Tour Desk
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Dec 02, 2025
The staff is The Thing!
Beautiful resort. Staff always smiling and helpful. Large oceanfront room, good AC, huge walk-in shower, comfortable bed & pillows. Hard to find a spot by the pool with no shade unless go to the adult pool and grandson not allowed. Best Ever pool chair cushions = see my photo. Food needs to step up. Food never hot. Main restaurant closes for lunch so had to eat in my pool chair or 2 very small restaurants that all have the same menu. Italian was the best.
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Nov 30, 2025
Great Property and Staff but the Food was mediocre and the Elevators were a problem!!!
We have been coming to Cancun as a family for nearly 30 years. This is the 2nd time we are staying at the JW Marriott. Overall, it is a nice property, good facilities and amenties. It's clean and staff is always friendly. My only two issues were: 1. The elevator was ALWAYS Broken! We waited as long as 15 minutes sometimes. Extremely frustrating. 2. The food at all the restaurants were "B" at best. The Italian restuarant was too salty and the Spanish restaurant's Paella was more like rice with ketchup. For the price tag at these facilities, the food quality is far below standards. If the plan is to charge US prices for the food, then the food has to be top quality!
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Nov 29, 2025
Pure bliss
Manuel was absolutely fantastic. He always made sure we had what we needed. We never had to ask for anything. He almost instinctively knew. The hotel is absolutely beautiful. The food is so so good. The drinks are also fantastic and strong haha. I would 100% recommend the this to my friends and family.
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Nov 29, 2025
A flawless family stay that felt effortless
We visited as a family and had an amazing experience from start to finish. The location was easy to navigate, the atmosphere felt relaxed, and the staff treated us with genuine care. Our room was spotless, comfortable, and quiet, which made a big difference after long days out. The property is well kept, the common areas are clean, and everything felt organized. We got great value for what we paid. The little touches, the friendly service, and the overall comfort made our stay easy and memorable. We’d happily come back and would recommend it to any family looking for a smooth and enjoyable trip.
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Nov 27, 2025
Excellent customer service!
It was our first time at the hotel. It was a fabulous stay! The hotel itself is beautiful. We loved Club91! All of the staff that work there were outstanding! In fact, anyone we came across in the hotel provided top notch customer service! The gym exceeded expectations. We can't say enough good things. We will definitely be returning!
- AdvisoryThis hotel is NOT an all inclusive property.
- AdvisoryThe following mandatory hotel-imposed fee is charged and collected by the hotel at check-out. Resort fee: $35 USD (Plus Tax) per room per day. This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 72.62 Mexico Pesos (approx. $3.80 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 13
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.