Hotel Overview
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7872 reviews
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Sep 29, 2024TERRIBLE
Terrible experience from the beginning! My wife and I flew from North Carolina for our 1st ever all inclusive adventure. Reception desk staff did NOT have our reservation and blames IHG. I contacted Iberostar help line and 2 different reps confirmed our PAID reservation and dates! The staff and their supervisor would not except it. I called a 3rd time and an Iberostar rep sent me a confirmation email showing our confirmed dates and that we had paid for our vacation. The supervisor said that she would NOT accept this as confirmation and the Iberostar rep should not have sent me that email. We stood in the Waves lobby for 3 hours pleading our case and showing proof and going back and forth. I even forwarded the email confirmation to the Staff email but it didnt matter.We had to pay a SECOND time to stay for our 5 day trip. We were told to call IHG for a refund and that Iberostar was not responsible for the miscommunication on their end! I even stated that our airline dates were correct, both of us took vacation leave from our jobs and those dates were correct but they DID NOT CARE!! To further the bad experience our room on each day had little aunt like bugs in the bathroom and all over the counters! Even had spider webs on 2 different lamps. Took pics of everything but no one cared. Sad that Iberostar treat their customers and blame the customer for Iberostar negligence!!
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Sep 24, 2024First time at The Del Mar
This was my first stay at The Del Mar and I did it solo! Can you imagine going to a place you have never been before, knowing that you will be solely responsible for yourself? Well, I’ll be honest, I wasn’t alone. I had Laura and Ausel in the Star Prestige that took care of my every need. This was something that I hadn’t expected but I am more appreciative than I can say. Needless to say, I will return although the next time I’ve invited my husband so he can enjoy just as I did! Thank you friends!
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Sep 08, 2024Absolutely not a 5*
4th trip to Mexico from the uk and I have to say this was by far the worst hotel. Nothing 5 star about it compared to how we’ve been pampered at others. However the main downfall for us was the people at the resort, we love Mexico for the fun upbeat vibes. Staff were so miserable except for the entertainment girls who were absolutely brilliant, asset to that hotel!!!! People seemed to glare at us in anger, which turned funny in the end as we used to smile at them. Not the fun, friendly, wonderful Mexico we know and love! Rooms don’t get very cool, they limit the temp on your aircon which we’ve never had before. Had one chair on our balcony for 2 weeks, asked 3 times never got a chair but our table disappeared and then arrived back 3 days later haha. Gorgeous scenery, beach and entertainment staff. But no 5* and pretty boring!
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Aug 29, 2024
The worse all inclusive resort I've ever been to
The most terrible experience I've ever had in any of the resorts I stayed with my family. The pictures lead you to believe there're activities for the family, acqua park and such. None of it is true. The acqua park is only on Maya and requires a day pass. There are no activities for the kids, the theater shows are for adults only. The food is horrible, cold and stale. no matter which restaurant you chose. There's a policy for not reserving tables at the beach and pool. The staff doesn't care about it. At 6am everyone reserves a place and staff doesn't remove it. If you come after breakfast, you won't find a place. If you ask the staff to remove the objects from the tables that are there for hours empty, they simply will put you in one of their Balinese beds for free. Which is horrible on the beach because it's in front of an area that is not swimmable and far from the bar and food. After I complained to a manager, they told me they would give me a day pass for their prestige club. I said ok, and they took me for a 2h odyssey to try to sell me their membership and at the end, when I said no to the offer, they gave me a day pass for 2 persons. We are 4. The hotel is the dishonesty embodied in an establishment. If you want a place to go with your family, avoid Iberostar.
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Aug 28, 2024
3rd Class Ticket on Titanic? Not worth it!!
I will just say if you want a third class ticket on the Titanic, this is it. I have traveled to various places in Mexico for 20+ years and stayed at a lot of hotels/resorts. Here are some of the things I noticed during our stay: No pool servers - none - nothing - nada and because of this, you had to get in the pool, go to the swim up bar and you can imagine by early afternoon, the pool was filthy gross. No food at the pool other than ice cream Short walk to beach to get food - which consisted of burgers and hot dogs in a hot box. french fries sometimes, and nachos with canned cheese. Swim up bar drinks are foul - bottom shelf liquor and sugary mixes. Nothing fresh about them! yuck! Staff seemed rude with the exception of the trolley drivers. They were always nice during our stay. Food is "meh" = Italian place was good. Other buffets were just okay. No A/C other than in your room Del Mar is in a line of different hotels on property - each with a different level of accommodations and Del Mar is at the base /bottom The trip was not inexpensive, so for this property to be as basic as it gets was surprising to me We had a group of 22 go on this trip and 60% of us came back with Montezumas. I'm one of them. Spa - extremely high prices. Massage was fine - nothing to rave about. Lastly - there were 2 operators at the pool during the day hours selling discount tickets to Coco Bongo club at night. I won't go into detail on this, but we purchased and did NOT get in to see the show after a 45 minute bus ride with 22 people due to operator not providing us our voucher. It's an ongoing mess with my credit card provider as Coco Bongo is saying we were issued our voucher, and we clearly weren't and never did get into Coco Bongo. We were denied admittance into Coco Bongo and then had to find our own rides back to the hotel - 22 people. It was an epic disaster. Sketchy - at best. Fraudulent - at worst. I was very disappointed in this property and it gave college Spring Break vibes. Expensive for the level of accommodation and service. Staff seemed miserable and I noticed their uniforms are horribly inappropriate for this climate. Black polyester? Why would you do that to your staff? It was so hot and humid. It didn't look professional, it looked like torture. No wonder they were grouchy! The good stuff on this stay because I hate to not give the good with the bad. The "mall" is great. A short trolley ride to this location from the lobby. Excellent taco shop and hamburgers at "the mall". Fun nightclub at night that was lively at "the mall" The trolley system to your rooms is organized and well run with very nice drivers. The rooms were nice. Nothing special but clean and nice. Housekeeping was great. The grounds were pretty My advice - there are so many options in Playa - make sure you know what you are getting before going here.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.