Hotel Overview
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information: Room taxes are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Groups Policy: Iberostar will accept a maximum of 8 rooms traveling together to be booked as individual bookings. Any group of 9 rooms or more requires a traditional group contract. If your group unexpectedly exceeds 8 rooms, it is your responsibility to notify ALGV immediately, at which point the group will be converted to a contract based on Iberostar's current day group rates and cancellation policy. Failure to notify ALGV of large groups can result in the forfeit of the group. If you know in advance of making any bookings that your group will exceed 8 rooms, please reach out to ALGV for assistance.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2262 reviews
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Oct 04, 2024Family friendly.
Very friendly staff!!! Wonderful buffet. Great pool area. Rooms need isolation. We were there in October and the hotel was not fully booked, so changing the room to the end of the aisle was no problem. Overall very happy and we had a great time!
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Sep 30, 2024Cleanliness and Pool Hygiene Problems
My recent stay at your hotel was disappointing due to cleanliness issues. I found cockroaches in the bathroom, balcony, living room and discovered them every day during my stay. Additionally, the pool water was consistently dirty, especially after midday. The pool had a foggy appearance, with hair visibly floating in it making it feel unhygienic and poorly maintained. I would not recommend this hotel for families with children, as the staff displayed a noticeable lack of experience in dealing with children and ensuring their comfort or even safety.
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Sep 29, 2024
Absolutely not child-friendly and a big disappointment!
This hotel is absolutely not a child-friendly hotel. The staff have no idea how to run safe and healthy activities for kids. The pool gets deep suddenly, which can be dangerous for children, and the staff around the pool and kids' area are careless. For the kids club staff were careless and inattentive, showing no awareness of allergies or basic safety. Management is very unprofessional. There were cockroaches on our balcony. The corridor was painted and so our room smelled of paint for two days. One morning around 8 AM, someone opened our door and got in while we were sleeping, then quickly left when they realized we were inside. Completely disrespectful and rude behavior! I do not recommend this hotel at all!
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Sep 29, 2024
Very Disappointing and Unprofessional Experience at Iberostar Waves Cristina
I wish I could write a positive review about our stay at Iberostar Waves Cristina from July 21st to July 27th, 2024, but unfortunately, the hotel’s negligence and unprofessionalism left our family deeply frustrated. On July 23rd, my daughter participated in one of the hotel’s kids' activities, during which staff applied a honey-based face mask to her skin. The following morning, she woke up with a swollen face due to a severe allergic reaction. Despite the fact that she isn’t allergic to eating honey, applying it to sensitive skin caused immediate swelling, and we had to seek medical attention. Her holiday was effectively ruined—she couldn’t swim, join further activities, or even enjoy the sunshine without risking infection and scarring. The hotel’s response to this serious incident was appalling. We notified the management immediately and expected prompt action to resolve the issue and compensate us for the disruption. Instead, they passed the responsibility to an insurance company, who have STILL not resolved the case months later. We spent the rest of our vacation chasing the hotel staff for updates, sending medical documents, and receiving nothing but vague promises and endless delays. It is clear to us that Iberostar Waves Cristina does not care about the well-being of their guests or take responsibility for their own mistakes. The complete lack of urgency, compassion, or any meaningful attempt to address our situation was shocking. To add insult to injury, after months of back-and-forth, the hotel offered a laughable “20% discount” for a future stay, as if we would ever return to a place that treated us this poorly. We feel scammed, disrespected, and utterly dissatisfied. This hotel has no business claiming to offer a family-friendly experience when they fail to ensure basic safety for children or handle serious incidents with even a shred of competence.
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Sep 21, 2024A super few days
We came to the bar and were welcomed super nicely from Bamba, Juanlo and Valerie. Nothing was too much for the lovely staff. And made as super tasty Cocktails 🫶we had a lovely evening. We didn’t had to wait any time for the service. We will be back soon
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.