Hotel Overview

Iberostar's Selection Collection: Relax and enjoy warm Jamaican hospitality, sumptuous dining, and the finest resort amenities at the AAA Four Diamond Iberostar Selection Rose Hall Suites. Nearly every part of the hotel offers stunning views of crystal blue waters and an exclusive beach, located just minutes from the exciting shopping and nightlife of Montego Bay. In this all-suites destination, Iberostar is here to cater to your every whim. Float along a lazy river, get soaked in the splash park, snorkel over colorful exotic fish, or simply relax in your own well-appointed suite, intricately detailed in classic Caribbean style. 

The Iberostar Selection Rose Hall Suites feature extensive recreational facilities for everyone. The youngest of travelers will be in heaven at the hotel's exclusive kids' club, while adults can choose from the many exciting sports options or relax at the two-story spa with indulgent body treatments (fee). 

The best international cuisines to please any palate are served in the Iberostar Selection Rose Hall Suites' buffet and five a la carte restaurants (dining restrictions apply). Appetizing Mexican and Mediterranean specialties, as well as meat, fish, and seafood dishes are available. Five bars and lounges offer up unlimited domestic and international drinks and tasty tropical delights. Enjoy 24-hour room and concierge service.

Location

Montego Bay-Beach
Sangster International Airport (MBJ) : 11 miles

Property Information

Year Built: 2008
Floors: 4
Total rooms: 319

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory JAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
Advisory Room reservation required, Dinner Reservations allowed up to 7 days before check in.
Advisory The Hotel has decided to undergo Renovation of the Buffet from August 12, 2024 and expected to completed by November 26th, 2024. Buffet will remain closed during this period and Alternate locations as follow: Breakfast: Aunt Ruby’s Restaurant Lunch: Aunt Ruby’s Restaurant, Food Truck and Happenings on the Pool Deck. Dinner: Specialty Restaurants: Steakhouse and Lobster, Greek , Oriental and a special buffet experience displayed on the beach by the pool deck. Room service: 11 AM-11 PM.
Advisory The Renovation of rooms (entire facility) & External building facade painting is started on May 20, 2024 and expected to completed by December 10, 2024 where Hotel services will not be affected and we sincerely apologize for the inconvenience.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

SPRING BREAK POLICY: Bookings traveling in the months of March 1st,2020 to April 30th,2020 will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.

Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.


SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March 1st,2020 to April 30th,2020-April, Groups shall adhere to the following conditions:

· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6970 reviews
  • 5.0 star tripadvisor rating
    Amazing trip!

    Love this resort. This was my second time staying here and I highly recommend it. Great food! Great hospitality! Great vibes! Family friendly, very relaxing. When booking be sure there’s no events nearby, when we were leaving, Reggaefest was taking place the following day so it started to get really crowded.

    May 27, 2024
  • 1.0 star tripadvisor rating
    Rooms not secure

    TLDR **Rooms are not secure** multiple people had rooms entered. Security not helpful. The hotel itself was nice, rooms were okay. However, our first afternoon/night there someone got into our room and stole money from one of our bags. (Hindsight being that I should have asked about the safe but no one during check in or while being shown to our room mentioned the safe or instructed how to use it) We realized the money, which was cash we had brought to tip the staff during our stay, was missing the next morning. I immediately informed hotel staff and made a report with security. They searched our room and took a key swipe report. Then told us they had to investigate and update me. I did not hear from them that day and went to check in with staff several times each time being informed they were working on it (obviously being robbed makes it hard to relax). Finally that night guest services came up to me and offered a $100 resort voucher while they continued their investigation (which I turned down) I was more concerned about getting a new room where a stranger hadn’t been rummaging through my items. Especially concerned as I had a toddler with me. I had to request a new room, it was not offered to me, but they were able to accommodate. I did have to check in with guest services once more as I hadn’t been updated on the room and it was nearing my toddlers bedtime. But once I mentioned the toddler she was able to get us in our new room right after dinner. Now the investigation continued into the next day (being the third of our 5 day stay) it wasn’t until later in the afternoon that I met with the security manager and guest services. Here the security manager said they saw no suspicious key card entries and then continuously tried to gaslight us into believing we never had the cash and had simply misplaced it at home. I said I was 1000% sure it was there as i had grabbed some cash before we left the room our first day. I asked about cameras and they said they don’t have any. I left this meeting and extremely frustrated by securities attempt to gaslight. Now my sister happened to be in the pool area and overheard another group talking about their room key swipes being checked. They had been asleep in their room when someone walked in. The husband sat up and the intruder bottles but the room next to them had also been entered while a woman was in the shower. At this point I was called back to guest services to speak with the hotel manager. She informed me that the hotel had decided to reimburse us for our missing money and they paid us in cash which was good because we still wanted to tip the staff during our stay. I let the manager know how frustrated and disappointed I was in the interaction with hotel security. I then added that I had just met a couple by the pool who informed me about two other rooms that had been entered and that I didn’t appreciate being gaslight by security when they clearly have an issue with someone gaining access. Next morning ran into the same family we talked with at the pool. They informed me that they had learned of another person that had $800 stolen and the hotel had done the same and ended up reimbursing them as well. 0 stars for security. They clearly are having an access issue.

    May 25, 2024
  • 5.0 star tripadvisor rating
    AMAZING☀️✌🏻😊

    We just got back from this amazing vacation Monday night!!! It was absolutely incredible!!! The resort was beautiful, clean, excellent food and drinks, gym was great and clean!! So many positives!! Honestly what put this vacation over the top is the amazing, kind staff that worked there!!! We were greet by the kindest man named Alonzo who quickly became part of our family! He was so kind, helpful, quick to response and always made us feel relaxed and answered any questions we may have had!!! Alonzo is a great asset to this resort because he truly makes you feel comfortable and like you are part of their Iberostar family!! We also got to know the kindest, most fantastic beautiful on the inside and outside woman named Kerry!!! Kerry quickly became a dear friend to me and was soooo helpful! She was always quick to respond to any questions we had…made sure each and every moment was perfect and that we never needed for anything on this trip!! Kerry always had a beautiful smile on her face and was incredibly hard working and also made us feel like family!! Thank you also to Fitzroy who greeted us with a smile and made sure we had the best bottle of wine with our dinners in the evening!!! We also met Jerome who always had a smile on his face and answers any questions we may have about Iberostar and the resort!!! Jerome was so so kind and helpful!! When we would go to the beach Leroy, Chad and the staff at the Cabanas were so kind, hard working and helpful! It was very hot when we were there and they were very attentive to our family and never once complained about the heat! The activities staff at the Suites were also the best…making sure our son had lots of fun playing beach volleyball, soccer or swim races!! I would give this resort a 10/10!!! Honestly the staff would make it go even higher if possible! Thank you to Alonzo, Jerome, Kerry, Fitzroy, Leroy, Chad and all the others who’s names I don’t know but who made us feel like family when we were in Jamaica…we will definitely be back sooner then later! ❤️☀️✌🏻 The Murphy’s ☘️

    May 23, 2024
  • 5.0 star tripadvisor rating
    Bellman Trevaughn

    Trevaughn at the front desk was awesome he made our trip.Customer Service good , excellent guy he welcome us at first site and after the first impression he made us feel comfortable.He is a good marketing for the company with his attitude and personality and because we will return for our next trip....

    May 21, 2024
  • 5.0 star tripadvisor rating
    Vacation done right

    I had a great time at the hotel the staff was very friendly. exciting, warm, welcoming they made you feel like you were at home the rooms were clean every day which I appreciate very much. One staff member stands out to me miss Cora Millings very professional always ready to help I will surely visit again

    May 21, 2024

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