Iberostar Selection Rose Hall Suites - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7485 reviews

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  Worst Customer Service- THEY ARE FAKE!

  We went to this hotel and bought that Club package! HUGE MISTAKE!!!! THEY LIE TO YOU AND REFUSE TO FOLLOW UP! They switched Waves to a couple hotel and Selection hotel is now for family!!?? This hotel has a smaller dining rooms only sites for families??!! Don't make sense and the customer service, NON EXISTENT! DONT GO HERE!!!

  Oct 16, 2026
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  Iberostar Selection Rose Hall, Montego Bay, Jamaica. Men's Trip

  From 2-9 September 2026 three friends and I, took our first Men’s trip after delaying for decades. We traveled to Iberostar Selection Rose Hall, Montego Bay, Jamaica. The location was awesome and the service was even better. One of my friends who hates to fly, stated he would fly repeatedly to return to this location. What made the trip a success beyond the beautiful location was the staff at the resort. Outstanding service and friendly smiles from the bellhops to the grounds keepers. This wasn’t my first trip to an Iberostar Jamaica property and will not be my last, coming back to see professionals such as Patrice Johns and Breanna Fray make each trip feel like coming home. In the Prestige lounge we received excellent service during check-in and throughout our 7-day vacation. I must acknowledge Briana, Toni-Ann , Laura, Javena , Cedric, Valentine and Rommel, for their professionalism and their pleasing assistance with all my requests and queries. My friends and I spent most of our time at the beach and the service each day was outstanding. Donovan, Dwayne, Kerry- Ann, Leroy, Merrick, Moya and Keresah, made us want to never leave Jamaica. The food at the resort was excellent and provide by outstanding and pleasant hostesses Judy James, and Angelica Brown. In addition to this trip being a Men’s trip it was also Iberostar members week. Patrice made the event both fun and elegant, assisted by Rohadin and Shafa’e. I will not miss any future member week event. I’m already planning my next trip.

  Oct 11, 2026
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  Not for us

  Did not enjoy this holiday or hotel paid for a room upgrade with a sea view then when we arrived told we were getting a further upgrade great i though taken down a damp mouldy smelling corridor to a room wit stains on the ceiling and smelt bad with partial sea view . Went back down to complain made us wait 1 hour and said he was struggling to find us a room with a sea view . I explained i had paid for it so i wanted it obviously. The room we got in the end was ok but again had a bad smell. The entertainment was good and staff friendly apart from when we checked in, the buffet has a lot of options but unfortunately we both became ill . I did not like that there was no bottled water it was given to you from a glass bottle or from water fountains. Walking on the beach means being harassed to buy drugs and the walk was short and its very isolated.

  Oct 02, 2026
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  Unsafe environment/Great Staff

  We were guests for 5 days at Iberostar Suites Rose Hall. Beautiful property, great staff, good food in the buffet other restaurants were ok. There was construction which wasn't expected, noise while trying to relax during the day time not good... wish we were made aware ahead of time. A section of the construction site wall came crashing down inches from us while having lunch at the Jerk Shack..I was holding my 8 month old grand baby, we were so frightened!!! We reached out to Management about this safety issue but was TOTALLY IGNORED hence this review. My TV and lights by the bed did not work, when reported to the front desk they were fixed promptly. Sign for the step down area in the room is needed 'watch your step'. There were dirty dishes on the window sill along the hallway looks like a motel, also long extension cord on the floor which is so unsafe with no warning sign. Trying to excercise on the beach early in the morning there were 2 guys trying to sell us items...so annoying! Please tell your cleaning crew to wait before opening the room doors, guests privacy is very important! Two knocks on the door and before you can get there the door is wide open. A vacation should be relaxing and enjoyable, we couldn't wait to leave!!! We saw many older guests on the property please fix the above issues so that guests safely can be maintained. We will not be visiting again but for the safety of others we are making the above issues known.

  Sep 22, 2026
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  Excellent stay with very few issues.

  I always read reviews before going anywhere, and honestly, I was nervous about staying here after reading some of the reviews. I'm really glad I gave it a chance because we had a great experience overall. The hotel is gorgeous, and our room was spacious, clean and comfortable. Most importantly, I didn't see a single roach during our entire stay anywhere. The staff were very busy, but for the most part they were friendly and kind. I found that they give you the energy you give them, so make jokes, smile and be patient for a better experience. We had a few small issues with our room, and whenever I messaged through the app, someone responded quickly and the problem was usually fixed within 5-10 minutes. Calling directly was much slower and sometimes resulted in miscommunication between staff members. Bring your own shampoo, conditioner, and body wash. The products provided were very thin and shampoo and conditioner left a waxy feeling on our hair. Slippers — the floors can get cold. Your own refillable water bottle. There are water stations near the rooms, but the large glass bottles they provide are awkward to carry, especially without a tote bag. A reusable straw. The paper ones aren't very good. If you plan on using the bathtub, bring your own bath bomb or bubble bath. The provided gel soap doesn't really bubble. If you go to the beach, be prepared for some sand in your room. It seemed like the floors were mopped but not vacuumed, so sand from our balcony eventually made its way inside and near the beds. We had to lay towels down to constantly rub the sand from our feet. Overall, we enjoyed the food. The main buffet had lots of fresh, flavorful options. The biggest issue was that the meat and fish were often on the dry side. Aunt Ruby's was our favorite in terms of service and presentation. Unfortunately, the lobster and T-bone were both dry. The Italian restaurant was disappointing for us because the pasta was very heavy on cream and light on flavor. The Greek restaurant was okay — the lamb was excellent, but the other dishes we tried weren't as good. We were also there to celebrate my husband's 50th birthday. We let them know ahead of time, they said they would put a banner on the door and provide a cake. Unfortunately, after seeing no banner on the door, the morning of his birthday, I went to guest services only to find out they ran out of banners and the cake would be left in room with no way to light it. Hopefully they improve the communication around birthday celebrations because I would have happily brought my own banner if I'd known ahead of time. Thankfully, I mentioned his birthday at Aunt Ruby's, and they brought the cake out at the restaurant with a sparkler and sang! That ended up being much more special than having the cake sitting in our room. The location was very convenient — only about 30 minutes from the airport — and for what we paid, I thought the overall value was excellent. They are doing some construction right now, but it didn't bother us too much. I love how authentically Jamaican it was in terms of music by the pool and the funny sayings on the pillows at the cafe. There was one woman working the cafe and she's amazing, I recommend going there for coffee and tipping her as she deserves it for all her hard work. It seemed that tipping was expected throughout the resort, so bring lots of small bills. There was one guy trying to get us to go to the breakfast presentation but we kindly explained to him that we were not interested and that was that. There was no sales pressure that we experienced which I really appreciated. Despite the little issues, we had a really good time and I would absolutely go back. We're actually thinking about returning in the near future - maybe for my 50th!

  Sep 22, 2026