Hotel Overview
Location
Montego Bay-BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY: Bookings traveling in the months of March 1st,2020 to April 30th,2020 will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March 1st,2020 to April 30th,2020-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7020 reviews
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Oct 03, 2024Not worth it
My family, friends and I, stayed at both the Selection and Joia Rose Hall property Sun 9/22-Sun 9/29. I had a room at both properties, rooms 3417 (selection) and 5327(Joia). Although I booked the room at Joia until 9/29, I left on 9/28 leaving my roommate to return home. I stayed at the Selection side with my husband and children and we were not impressed. The property truly needs to be shut down until the renovation is completed. I was very concerned about the mold and mildew, not to mention the leaking ceilings. My daughter as well as myself were heavily congested and I knew it was because of mold. The quality of the food was subpar. The jerk chicken, hamburgers, and fries were my family's go-to meals. Breakfast was good. Your staff were very nice and accommodating. The Selection Suites Steakhouse was disappointing. You can see the comparison of the lobster tails from the selection suites vs Joia as shown in the pictures. I travel quite frequently and I am an agent, I know quality, but this is not it. I really wanted to love the property overall and host a family reunion there. The Joia property is the only suitable area but children are not allowed. The Selection Suites is not worth risking my family's health.
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Sep 23, 2024
MEH !!
Just got back a week ago. This hotel has 3 options, The Grand, The Suites, and The Waves, with The Grand being the top tier. We stayed at the Suites. The staff was generally friendly, but I would advise to pls tip, as tips are much needed in Jamaica. The Suites buffet hall was under renovation, so Suites residents had to go to the Wave buffet, which was not bad. The breakfast and lunch buffet were generally good, but nothing to brag about. The specialty restaurants were as follows: - Steak & Lobster: 8/10 - prime rib was grt - Asian: 7/10 - Italian - 1/10 - much of what was on the menu, they did not have, waiter was rude and wait was too long to get our food. We eventually left and went to the buffet. - Wave Buffet: Jamaican Night is not to be missed. If we had to do it again, we would stay at the Wave resort. More kid friendly, more amenities, and better food options at the buffet. Plus a better crowd. The only great thing about the Suites is the Infinity pool and the pool staff. "Nuff Respect !!
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Sep 22, 2024Very good over all
Amazing service with nice staff Good food Pretty big but easy to navigate Good and clean rooms Nice pools but no slides Kid friendly but mostly for adults All inclusive Not very good beach Close enough to airport and shopping Lots of amenities great view of the ocean
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Sep 21, 2024
One of our best vacations🇯🇲🌴
This was our first time in Jamaica. My daughter and I loved it. Definitely planning to return. This resort is beautiful. The staff are amazing!! The entertainment staff did a Great job, Ruth, Mr Nice ,Quban ,MO MO work so hard.Those are the names I remember, but, they all were so amazing. The food was delishish,weather you ate at the buffet or the specialty restaurants 😋 If you like to use a gym on vacation this gym is really good,they do classes,from spin class. My daughter loves boxing, and Momo did a class with her. I really can't say anything negative. Jamaicans really are wonderful people,super friendly,caring always asking if they can do anything for you. So glad we chose the Iberostar Rose Hall Suites. Already planning on coming back next year❤🇯🇲🌴🥥💛🖤💚 We came back with beautiful memories 💚🖤💛
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Sep 17, 2024
Another Great Experience
We started out our vacation at Waves but had to upgrade as Suites was home. We were greeted by the Front Desk Agent with a warm and welcoming smile, so sorry I forgot her name; we were also assisted by a gentleman regarding the upgrade, he dealt with us with us with such grace. When we got to our room they had provided us with Welcome Back and Happy Birthday banners, such a great touch. The room was comfy and very clean. The staff members were exceptional as we were greeted by every staff whenever we walked along the corridors, very professional and friendly. There were however a few staff who definitely stood out to us, Omray from the Italian Restaurant, Javaugh and Jodi-Ann from buffet breakfast, Doreen from the lobby bar and Cora from the Front Desk ( such a sweet lady). Special special shout out to Omray, this gentleman is the definition of going above and beyond, he was truly exceptional. We had a bit of an issue at the Italian restaurant but Omray did his very best to save the night. We can’t wait to return and I hope Omray will still be with the company
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.