Hotel Overview
Location
Riviera Nayarit - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined
as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5441 reviews-
Don’t bother
Do not stay here. Aside from the friendly check in, everything else left me speechless and not in a positive way. I had to find my room located a significant walk away from the front desk, it was confusing to find and no staff were available to help. Eventually found it after riding in a tiny, non ventilated elevator. The room was humid and damp, the AC was barely felt. We went to the buffet right away, starving from our travel and we were expecting a relief from the heat, but no, there was no AC there! The food was not great, service was non existent and the staff seemed annoyed, perhaps because they were dripping sweat and forced to be in 90 degree weather with no AC. The most shocking thing of all was that there literally was no water to be found. Even with that we tried to make the best of it by going in the pool, which was foggy with residue of who knows what, but definitely not clean. Our group of 15 collectively decided we could not stay here any longer and after only a few hours we checked out. Save yourself the nightmare and go elsewhere.
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It was great
Arrived oct 27,and was greeted with the biggest smile and warmest Welcome from Mayra and Pedro.At lobby bar.they have went above and beyond to take such good care of us,they remember our names,All of our favourite drinks,they are by far our favourite server and bartender They are # 1 in our books
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Amazing experience
I had the pleasure of meeting two servers in the lobby bar. Mayra and Pedro were their names. . Myself and my family were extremely pleased with their service. Mayra and Pedro went above and beyond even when it was a packed house. Always with a smile and a pleasant word.
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Best servers
Mayra and Pedro at the lobby bar were amazing. Very friendly and looked after us all week!! Very attentive. They knew our drinks off by heart. Always looked after us with a smile on there face. They should get the employee of the month award. They are very professional and went above and beyond.
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Vacation in paradise!
The resort and staff at Iberostar Playa Mita make the whole trip wonderful. At the prestige area, J Carlos is always ready to make the cabana perfect and Eduardo makes the best drinks. The first day he shared his gin colada and the next it was a delicious take on the mojito. So healthy! Candy and Emmanuel in the prestige desk work hard to ensure a great trip. Pedro makes wonderful drinks for our evening enjoyment. Tania at the Start Cafe is a delight every morning. The room is bright and clean every day. We love coming here.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.