Resort Details
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Fun stay but definitely not luxury
We had a fun stay as a family of 4. We have been to other Iberostar properties and this one was very similar. Staff is super friendly but the resort is a little worn. Room bathrooms could be updated (mold and shower doors that don’t shut properly), lazy river was underwhelming and in need of updates (broken lights, no tubes available most of the day), the food was ok (our favorite was Italian) but a lot of it is very greasy and bland. We did not swim on the beach (sargassum season and lots of jellyfish) but we were aware of this before booking. I was happy we went during offseason and saved a lot of money on booking. We would have been more disappointed if we paid full price as it is definitely not a luxury stay.
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Iberostar Maya for Dad and two sons
The Hotel lobby area is nice. Rooms are average looking, depending on the villa, some rooms may need some upgrading. The Bars are very good. Bartenders know what they are doing and courteous. The food taste was average, not very tasty as other resorts I have stayed (e.g. Bahia Principe). The a-la cart rest are nicely decorated but the food was not very impressive. Pools, water slides, and Lazy River were very good.
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BDay trip 2025
Short and to the point review! Trip Details: *stayed @Maya building 61 room 6135 (pool side 2nd floor) *dates 9/27 ‐ 10/4 *from WI, flew Chicago directly to Cancun *USA Transport from Cancun to resort (135 USD RT) *2 adults (early 40s) 0 children *2nd time staying (disclaimer 1st was 3 days after covid reopen in late June 2020 and nothing was open) We will 1000% be back! We come for the experience and the people (staff)! We tip extremely well because they deserve it! Yes the mosquitoes were horrendous (bring spray it's expensive and not as effective as the states). Yes we got stung by jellyfish but they live there we don't... deal with it lol. Bring a float i brought my granddaughters Unicorn 🦄... iykyk lol. Bring travel cups to save the trips to the bar! A few shout outs to some of our favorite staff! I apologize in advance if the names are spelled wrong 😆 David- concierge you're too sweet thank you for the Birthday gift! Pablo- Maya pool bartender near building 61 Alejandro- Maya pool bartender near building 61 Johnny- Maya bartender at wave pool Filipberto - Maya beach bartender Veronica- Maya waitress at beach near dive shop (you're the sweetest) Roberto- Maya lobby golf cart service/ "bell hop" Alaberto - Maya lobby golf cart service/ "bell hop" Rudy - snake bar bartenders Jackie- entertainment (love you chica & thanks for the hair clip 😆) Alex - entertainment See you soon! Oiy Oiy! Muchas gracias, The Dexters
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Such a great stay!
What a wonderful stay! Our room was wonderful (hint, a/c not cold enough? Call the front desk & they can adjust it remotely somehow). All of our dining experiences were great. The best part of the whole resort is the snake bar in the lobby. The staff there is just wonderful & they make an amazing martini!! But the highlight of our trip was seeing Oz perform. He is such an amazing asset to the resort, so talented & has been performing there for years!
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Fun week for the family.
2nd time here 9 years apart. Just as we remember it + a water park now. An awesome resort if you like them big. You'll get your steps in making your way around. Lots of choices, very accommodating staff. More wild life on the property than I remember but that was a bonus. Check in and check out was super easy and much quicker this time. I rented a car through the hotel and it they made it very easy and convenient.
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