Resort Details
- Boalma Lobby BarThe best selection of drinks
While discovering Lisbon’s secrets, any time is a good time to stop by the Lobby Bar. Sample a good Portuguese coffee, a typical Ginjinha or our special cocktails. - Buffet BreakfastStart the day full of energy
You can find a wide variety of delicious dishes, as well as local and international specialties every morning at the breakfast buffet in your hotel in Lisbon. Fresh and homemade products to give you the energy you need to wander around the Portuguese capital. - Pool BarCocktails under the magical light of Lisbon
They say that the light in Lisbon is so special that it has inspired thousands of artists. Enjoy it on the outdoor pool terrace while you enjoy your favorite drink. - Restaurant LuzSustainable fishing certification
Lisbon is cosmopolitan and traditional at the same time. See for yourself by trying the cod, cataplana and other Portuguese and international dishes in our restaurant.
Restaurant certified by the MSC/ASC Chain of Custody Standard (first hotel chain certified in Southern Europe, Mexico and the Dominican Republic). As part of our “Wave of Change” movement, Iberostar is committed to bringing its guests an increasingly responsible selection of fish and seafood to protect the health of our oceans as well as the people and communities who depend on them.
- 24-hour room service†
- Golf,Offsite†
- Internet services†
- Laundry/Valet service†
- Liquor store†
- Meeting rooms†
- Parking†
- Pool†
- Water sports†
† Fees may apply
- Diving †
- Golf †
- Snorkeling †
- Spa †
- Surfing †
- Water activities †
- Water-skiing †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
848 reviews
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Mar 17, 2025Could not access my room! Terrible service.
I had an extremely disappointing experience at this hotel. I arrived at 00:50, but when I tried to enter my room, it was locked. The staff at reception was unable to open it either, which was especially frustrating since my belongings, including important medication, were inside. After an hour, I was assigned a different room, but 20 minutes later, the receptionist called to inform me that the original room had been unlocked. By the time I finally got into bed, it was around 02:20. This delay ruined my next day, as I had other plans that I had to rearrange because I was so exhausted. I had to take an unplanned nap. When I asked for a late checkout to make up for the lost time, I was offered only two additional hours, which was not nearly enough given the situation, especially since I had other plans at that time. They did not offer any alternative solutions to compensate for the inconvenience. On top of that, I had to explain my issue to every staff member I encountered, as there was no communication between them about my situation. And she also told me every room was booked in the hotel which I really doubt in that big hotel. Overall, the service was terrible, and the entire experience was incredibly frustrating. I will not be staying here again and will be sure to share my experience with others. This hotel did not meet expectations, and this should never happen in a five star hotels. P.S the picture is the hotel staff trying to unlock my door in the middle of the night.
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Feb 14, 2025Recommended
Nice modern hotel. Welcomed with a glass of Cava - always a good start. Rooms and bathrooms great. Breakfast good … and staff all friendly. You can order a fresh omelette or whatever. Saraya, the Guest Relations Manager, is fantastic and full of useful info. Only negative is you have to pay to access the indoor pool - you only get one hour per trip free. In the summer that wouldn’t matter but in the winter it would be nice to have free access to the indoor pool. We would definitely return.
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Jan 04, 2025Nice hotel for a city break
Booked a city break with British Airways and selected this hotel. Not in the city centre but a pleasant fifteen minute walk away. Basic but with a comfortble and spacious room. Breakfast was included and there was a fine selection each morning. Staff were friendly and helpful. Great Italian restuarant not more than 100 yards from the hotel where we ate twice.
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Nov 26, 2024
quality service and rooms
Great customer service at every turn... I booked an oceanview king room. There was no ocean view, but other than that-- I was very pleased with the unit. The toiletries were quality. The bathroom are perfectly designed-- water will not go everywhere and there is privacy... The breakfast is top-notch with options for nearly every diet.
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Nov 12, 2024
Minor Inconveniences
5 to 10 minutes walk from metro station, going uphill on cobbled stones pavement. It is a modern style hotel at the north end of the tourist attractions. My room is facing the main street with residential buildings across. The room is of good size. The glass shower of limited privacy without a door is in the middle of the room, which cleverly save a lot of space. The shampoo/conditioner and shower gal are far away from the shower head. The handheld shower was not working and was fixed after 2 days. The light in the shower went off after a while. The toilet paper easily droped off from the holder which is a simple rod. The water spout at the washing basin is too short. There are 2 USBs and 1 US socket (see photo). There are 2 swimming pools, 1 inside and 1 outside. Basic spa facilities are free. Service is very good but some receptionists speak limited English. Price was a bit expensive.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. City Tax: 4 Euro per person, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Groups Policy: Iberostar will accept a maximum of 8 rooms traveling together to be booked as individual bookings. Any group of 9 rooms or more requires a traditional group contract. If your group unexpectedly exceeds 8 rooms, it is your responsibility to notify ALGV immediately, at which point the group will be converted to a contract based on Iberostar's current day group rates and cancellation policy. Failure to notify ALGV of large groups can result in the forfeit of the group. If you know in advance of making any bookings that your group will exceed 8 rooms, please reach out to ALGV for assistance.
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