Hotel Overview
Location
La Romana - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical
damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the
remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13201 reviews
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Sep 13, 2024Fabulous
This is one beautiful place I’ve been here on many occasions and it’s always felt so special. There are a few staff that go way beyond what there job titles are , so for this reason a special thanks to junior the tennis coach ,who has given me an hour a day of his time teaching me the basics of tennis having a good old laugh at each other and being so very friendly. Also the boys in the gym especially Nelson who has put my aches and pains to rest being so knowledgeable he is a credit to the hotel. If you want good clean food, nice rooms beautiful gardens and friendly staff this is the place to go
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Sep 10, 2024
Our first time here
This is a very first time at this particular resort. My wife and I hold a rose gold membership at all Iberostar resorts, but this is our first time at this particular resort. we normally go to the Granf Bávaro. We decided to go to the Hacienda because we had younger children accompany us this time. I have to really admit that everything was absolutely amazing. The staff were so friendly and attentive that they spoiled us just as much as we were spoiled at the grand. The grounds were beautiful with plants and exotic animals all over the place. Everything was so clean And well kept. There are a few people that I want to mention that help make this seven day visit so exciting and memorable. Our niece never left her country nor did she ever step foot in the ocean. All I asked the staff is to please make sure that our niece has a vacation that will never be forgotten by her. She is 12 years old. They made sure that her first trip was as magical as can be. That child never stop smiling and laughing for seven days. It was great to experience that. Thanks to everyone at the resort. Now, for everyone that made this trip amazing , not only for our niece, but for all of us as well. First Albenis ,she the resorts meitress. This woman in our opinion is a god. She put a crew together for us to be by our side had to make sure that we needed nothing and had everything at our side. Including our rooms to be at its very best and our food and beverages. I can’t say enough about the treatment that we receive thanks to her. She even took time off her very busy schedule to sit down with us to make sure that we were content and comfortable and that we had everything we needed to enjoy our vacation as a family. Deivi from the prestige for breakfast and lunch always had our table ready with everything that we needed. There was one time where my sister-in-law was at the beach with my niece and he asked us if he could bring her something at the beach so we called our sister-in-law and she ordered breakfast and he, ran to the beach and and set up a small table at the beach for her and our niece to enjoy their breakfast. People, that is a type of treatment that you will receive at the grand. And it was done at this resort. At the prestige Beach lounge you’ll find Carlos and Christian and their crew. Carlos is full of energy. And so is this crew. Here you will experience a true Caribbean Dominican style of enjoyment. Music dancing laughter jokes you name it it’s there you will have such a great time with them. Drinks are amazing. You’ll also find Willie the prestige Chef. He makes an incredible Dominican sancocho And paella right in front of you fresh as can be with incredible seasoning and taste. Edwin, our waiter at the prestige buffet never missed a beat. It made sure that all beverages and all garnishes were ready to go at our own private table. That was set right underneath a ceiling fan so that we can eat comfortably. At the French restaurant you will find Merary. she was incredible. So attentive so funny she made every evening enjoyable. Now we only ate at the French restaurant because the French restaurant was really nice and cool compared to the others. But Merary also took the trouble along with Chef Moises to show us the menus of the other restaurants and they would order them and bring it to our table at the French restaurant. incredible service. Never seen that before but I have to admit I truly enjoyed it. I asked Chef Moises to make me a special Peruvian dish and he made it to perfection. Samuel also at the French restaurant was in charge of desert. They really had great desert. If it wasn’t on the cart Samuel will have someone make it. Isidro and Carlos , also at the prestige buffet were always waiting for us at entrance of the restaurant and walked us to our table and made sure that our day would start perfectly and perfectly it did. Angela who you will find at the entrance of the French restaurant always greeted us with a big smile and would walk us to our table that was always ready with our selected beverages without fail. I hope I did not forget anyone, but if I did, please forgive us. All in all thank you all of you from the cleaning staff to upper management for a great first visit at your resort.
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Sep 07, 2024
Beaches, drinks, pool and fun
I loved staying here with my family, perfect hotel for people with children due to the entertainment and kids-only pool area. It was a clean hotel with good internet access. Its only fault was the Mexican restaurant, the service was poor and the food was not great, tiny portions with limited options. I would suggest missing this one out and going for the buffet as this was consistently good throughout. There was also an incident with finding glass in my mouth. I spoke with the staff who brushed me off at first but I spoke to the people at guest services who were nice but didn't really find a resolution.
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Sep 06, 2024THE BEST BEACH IN BAYAHIBE
Spectacular Beach and service! The hotel it looks that need some upgrades related with more restrooms in lobby and others areas and AC IN IT, please! Theater amenities are ok, performers are the best, Wardrobe great, but the scenario itself is too small and scenography really poor… compared with another Iberostar Hotels around. Food and drinks really unique in quality and variety! Highly recommended!
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Sep 03, 2024
Best experience and great customer service
The hotel has an amazing vibe and all of the staff makes sure that you are taken care of, shoutout to the bar Del faro Miguel, Franci y Jovany always making sure our drinks were refilled and the pool bar Jesus top tier and we really enjoyed the dancers and the entertainment group giving their best at the beach and at night in the lobby, definitely coming back.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.