Hotel Overview
Property Information
{{title}}
Hotel Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
750 reviews
-
Sep 26, 2024Relax, chill eat and drink the sun is included
Celebrating my wife’s birthday and our 43rd anniversary. It could not be anywhere better. Staff are courteous and friendly. Coral level one is the best, odium drinks on tap. Management staff introduce themselves, thanks Natalie. Faro buffet provides the best food-different menus each day Some up this place as in built friendliness make you feel at home. We a mobility problem we found all the buggy drivers patient. Special thanks to Faro staff,Bar staff including Ramon Jose sopiono, Ishmael,luna,Gomez. Animation team-Cola man, Somala .So sorry if anyone missing Don’t like the no reservation restaurant policy.Bingo prizes could be better Thanks for the memory The party goes on
-
Sep 21, 2024Not a 5 star experience
We stayed here for 10 days in September 2024 and whilst the hotel grounds, rooms and pool are beautiful, there are some issues with the ‘Coral Level’ that is a premium level. The good The grounds of the hotel are beautiful and well presented, clearly there is effort here in landscaping and looking after the area. There are two pools available for ‘Coral Level’ guests, an infinity pool which is almost on the beach and a much quieter pool, more in the middle of the coral level area. Both pools are clean, well maintained and perfect temperature. The infinity pool has a limited number of loungers, although there was usually some spare and the loungers are comfortable and cushioned. You can use the other pools available at the other levels of the hotel, expect for the Grand. There is a bar right by the infinity pool and also a waiter service (more on this later) and there is a mobile bar available at the quieter pool, which is open the majority of the day. The infinity pool is only about 20 seconds walk to the sea, there is an issue with seaweed but this was removed every day with only some small amount left and obviously out of the control of the hotel. The room is clean, comfortable and modern looking. There is a fairly large flat screen TV which you can connect to Netflix, Disney+ etc from your phone and also swivels so you can watch TV in bed. There is a sofa, which also turns into a bed and a fridge with some small drinks and some coffee making facilities. The WiFi at the resort it excellent and coverage is at all areas of the resort and fast! Could be better The in room mini bar, was only replenished once or twice during our 10 night stay, so we had to ring and request once or twice and a member of the hotel team, delivered some. The app needs some work as some of the features do not work correctly or are ignored. The facility to order drinks and snacks by the infinity pool was not working for the majority of our 10 night stay. When it did become working, the incorrect drink was delivered to us. So it was easier to get up and order at the bar. The waiters delivering drinks to us around the infinity pool were friendly and efficient. We had issues with a light on our balcony and reported this but this was never fixed or addressed by the hotel. We ordered room service twice and whilst this is a good option to have at no extra cost, both times half the already small menu was not available. Please be aware that as this resort is huge and you cannot leave unless via taxi, if you need any items such as sun cream, the hotel shop is very expensive, expect to pay at least $22 for a standard size sun cream! Not good When checking in and after 12 hours of travelling we spend around 30 minutes checking in at the ‘Coral Level’ reception as we were being pressured into upgrading and paying $600 extra. When we declined the offer and said we were happy for the room we booked with, we were told that our room would not be ready until 8pm (check in is suppose to be from 4pm) and if we wanted a room now, we would need to upgrade and pay the $600. I said once more that I was not interested and my room should be ready as it is passed the check in time and I want the room I booked and paid for and magically, our room was now ready! This did not leave a good first impression. First night continued with a bad start at the Mexican Al a carte restaurant. I ordered a vegan mushroom dish and when i bit into this, it was BEEF! I tried many ways to explain this to the staff, but the complete lack of English from the 3 members of staff meant they did not understand what the issue was of serving meat to a guest who ordered a vegan dish. There are no diet drinks available at the hotel, not even in the shop, not good for diabetics or anyone with a health concern with sugar. When you order diet cola at some bars, they will give you something and take your glass to a room out the back and come out with the drink, I’m not entirely sure what they were doing but we suspected watering down full sugar cola, but we cannot be sure. Some staff were friendly but I have to admit that at least 50% were not friendly or welcoming and did not look happy to be at work. This did not feel like a ‘5 star’ experience. Overall When you label yourself as 5 star and an extra layer in this ‘Coral level’, you expect an elevated experience, unfortunately there are quite a few issues which leave me with not wanting to return this resort.
-
Aug 08, 2024Read the reviews carefully before spending your money on Coral Level.
We were really looking forward to this fairly expensive holiday. Unfortunately it was a massive disappointment. Yes the grounds are lovely, the pools are lovely and the beach is very nice (once the seaweed was cleared). Our room had several cockroaches in it during our stay. When I asked reception to send someone to remove them, they said yes but sent nobody. I rang again, and was lied to again. Nobody came and I got rid of them myself. The room had a funny smell too, which got worse as the holiday went on. Some of the staff were very rude. Unfortunately the food was well below par. The Steak House (Brave) was very good. The Japanese restaurant was also very nice. Most of the others were poor. The Rockstar Cafe is possibly the worst restaurant I have ever been to. We spent around 20- 30 minutes trying to order burgers and in the end (nearly an hour later) they brought us all plain burgers and a plate of salad and told us to make our own. Our Minibar was only restocked 3 times in 10 days and that was only when I called them. Our daughters were completely ignored at the swim - up bar, and came away quite upset. The worst thing for me was the fact that I could not get a sugar free drink at the Coral level bar or reception bar for most of my stay. Being Diabetic, this is obviously an issue. They had no Coke Zero due to supply problems apparently. With no other sugar free drinks available, this means I paid for all inclusive and could only drink water in the area where I paid more money for an upgrade. I would not stay here again. And every reply to negative reviews indicate that something will be done to improve the service, and yet it is still not up to standard, making me think twice about any Iberostar hotel in the future.
-
Jul 27, 2024
Great hotel
This was our first visit to the Coral Level having stayed at all the other Iberostars on the island more than 20 times. The staff are outstanding and so friendly. There were always sunbeds in the areas we preferred. The food in the Coral Level was very good and we had no problem with queues. We did have problems getting into the steak restaurant as reservations are no longer required. We prefer to eat between 8 and 8.30 when on holiday so at this time the waiting lists were full. The choice of alcohol (and non alcohol) was excellent and we loved Vicente in the Coral Level lounge. There is a waiter service around the infinity pool and a small pop up bar at the quiet pool. I had an accident while we were there and the staff were very attentive, making sure I received appropriate treatment and checked on me several times during the rest of our holiday. Although there were small niggles, we enjoyed it so much we are returning at the end of August.
-
Jul 13, 2024
My favorite place
Everyone at this resort was phenomenal to us. From star prestige, our bartenders, restaurant staff, and our House keepers.Also our massage ladies. thank you also too the chefs, Yeni and Keilandy. Here are just a few more. Alex,Zuleika,Jesus,Jose,and Santana from Star prestige Stefani and Ninoshka our massage therapy. Thank you, everyone.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.