Resort Details
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9479 reviews
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Sep 16, 2025False promises
just completed my stay with my wife on our wedding anniversary & my birthday celebration. The overall experience is good. However, a problem arise during check out. There was discrepancies on one of our liquor bill. We ordered a bottle of Saki at you Japanese restaurant. Your waiter told us it is 56 US and it will be 50% off if we charge it to our room, we confirm with him multiple time to make sure we understand what he was offering us. It come as a surprise at checkout when no discount was honour. Your front desk staff get a hold of a supervisor and he get a hold of a manager, because the waiter is not on shift, nothing can be done. So I end up paying for it. I am not even upset about having to pay the extra cost. I am upset because we are talking about 23US and no body can make a decision. It makes me feel I was lying to get $23. You labeled yourself as a 5 Star resort and this is not acceptable.
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Sep 09, 2025Disappointed by Security and Trust Issues Despite Room Upgrade
While staying in my room, my AirPods were taken by a staff member. What is most disappointing is that I chose to pay an additional $400 for an upgraded room, believing it would provide a higher standard of quality, safety, and comfort. Instead, this incident has left me feeling a lack of trust and questioning the overall security within the resort. I have not heard from the hotel management regarding what they plan on doing about the issue or even acknowledgement from the team.
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Sep 06, 2025Raul at American Bistro restaurant is amazing.
Great experience! 100% recommend the American Bistro restaurant and ask for Raul. He’s amazing and provided great service. He deserves a raise. We watched him serve every table at the restaurant and was so genuine and kind to everyone he interacted with. After eating there once he remembered us and was so great to us and remembered everything that we had for dinner, I’m gluten free and he made sure to not leave me out when it came to desert and brought me a gluten free brownie.
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Sep 01, 2025
No longer the best
We've stayed here approx 5-6 times. This time was the worst. We arrived early and checked in. We were given wristbands. No room assignment. At checkin time we again had to wait in line. Others cut in front of us and were given their room assignments. Our first morning we had to wait in line outside to be seated. Previously this was never the case. We always walked right in. The pool servers have been eliminated. The drinks are not good. All in all id give this place D+. No longer will be spending my dollars at Iberostar. PS. If you're a smoker it's now smoke free. Choose wisely. RIU is good
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Aug 31, 2025
High expectations but disappointed by the reality
The property is very nice and clean, the rooms we booked were a little outdated but comfortable, the staff was very friendly and helpful and the pool is very nice and spacious but we come back disappointed because in general there was not much to do, except for the activities at the swimming pool during the day and the poor theatre activities practically only one bar worked at night, the one in the lobby in which its workers provided an excellent service, on the other hand, in the theater they did the same show almost every night and finished too early around 10 pm and the theater bar closed at the same time, the sports bar very bad, the only “sports” thing there was was a pool table, a narrow and too small place and it was open from 11 pm to 3 in the morning, the gym also super small could not fit more than 10 people at the same time although they did have quality equipment, the specialty restaurants were almost impossible to get into despite being on a first-come, first-served basis, every time you went there they told you that there was no capacity and that you had to wait more than an hour if you wanted to get in, only the Japanese one was by reservation which we were able to get in because the concierge we had Jorge when we checked in made the reservation for us and the most disappointing thing of all is that they stole $200 from my wife's purse, I have no proof but it was either the people who clean the rooms or the bell boys who watched our bags for around two hours the day we left, I had high expectations for this place since it had been recommended to me but I don't think I'll ever go back to this place
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