Hotel Overview

Couples traveling to Iberostar Selection Cancun for a minimum of three nights and staying in an Oceanfront Suite throughout 2022 can savor an intimate and romantic dinner in a private setting at the restaurant of their choice, a special menu, and upgraded wine. Must be set up with hotel concierge upon arrival ($150 value; valid once per stay).

Iberostar's Selection Collection: Located just minutes from the heart of the hotel zone, AAA Four Diamond Coral Level at Iberostar Selection Cancún is a stunning architectural gem. Featuring an onsite 18-hole championship golf course, a soothing spa, ten pools, including an infinity pool with swim-up bar, and a supervised Star Camp complete with splash park, Coral Level at Iberostar Selection Cancún offers the ideal setting for every member of the family. Spacious accommodations and an excellent selection of dining options, plus the only convention center in Cancun with ocean views, help ensure your vacation exceeds every expectation. 

But the fun doesn't stop there; you can also enjoy an array of services and amenities to meet the needs of any Cancun vacationer. The resort is one of the very best hotels in Cancun, and is the ideal venue for a Cancun family vacation or beachfront Cancun wedding. Enjoy activities including target shooting, basketball, beach volleyball, dance lessons, darts, soccer, water aerobics, ping pong, tennis, water polo, and complimentary access to the fitness center. The mini and teen clubs keep the kids entertained while Dad plays golf and Mom is pampered at the spa.

The Coral Level at Iberostar Selection Cancún is located on one of the finest beaches in Cancun, Mexico, just 15 minutes from Cancun International Airport and easily accessible to major tourist attractions in the region such as archeological sites, shops, restaurants, and entertainment spots.

The rooms at this family-friendly hotel are spacious, comfortable, and feature luxurious decor and beautiful views of the Caribbean. Guests of the Coral Level at Iberostar Selection Cancún Hotel will enjoy an unforgettable dining experience in Cancun. In addition to 24-hour room service, enjoy casual dining at the poolside snack bar through 6pm. Two international buffets and four specialty restaurants feature global cuisine: gourmet, Japanese, Mexican, and more. Meat lovers will be in heaven at the Steak House while the hotel's seven bars offer some of the best scenes in Cancun to relax and enjoy a drink. After dinner, don't miss the live show at the theater. 

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Green Globe Certified and focuses on preserving the environment and natural wildlife in each hotel location.

The Iberostar brand also embraces ethical management and company policies, the improvement of products that benefit guests, employees, and the environment, and the well-being of local residents and the community.

Location

Cancun - Beach
Cancun International Airport (CUN) : 9 miles

Property Information

Accessible rooms: 5
Floors: 3
Total rooms: 426

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Room reservation required, Dinner Reservations allowed up to 7 days before check in.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76 MXN (Approx.$5.00 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:

 - All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.

- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.

- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 9037 reviews
  • 5.0 star tripadvisor rating
    The Iberostar Selection Cancun

    A nice hotel in the center of Cancun with nice building and a very friendly service, the food was delicious and the hotel is clean and around the hotel has all inclusive service and the mayority of the people that visit is foreign that enjoy the Mexican culture and the activities

    Apr 20, 2024
  • 2.0 star tripadvisor rating
    Worst food ever!! I could not eat, it was flavorless and cheap

    The the food is terrible flavorless I could not have anything to eat. Its better to go out and eat at local restaurants or taco places. They should improve their restaurants and buy food with minium quality and that is authentic Mexican food, not trash

    Apr 19, 2024
  • 5.0 star tripadvisor rating
    April 2024 Vacation

    We stayed 7 days and had a fabulous time. I can't say enough good things about the staff. The entertainment staff were amazing, we looked forward to participating in all the games. Big thank you to Keyla, Edgar, and Amelio for always including us in the activities.

    Apr 19, 2024
  • 3.0 star tripadvisor rating
    Disappointing- but has the potential to be great with extensive renovations, more seating , and other adjustments.

    I booked with BA Hollidays - advertising this hotel as a 5 star ! To be clear this hotel is no where near a five star hotel. As a well travelled person whom has stayed in many a five star hotel/ resort would know the difference. List of issues: 1. Run down rooms, doors broken including the locks. Very flimsy you can hear everything from the adjoining room ( everything). 2. Some of the staff can be rather rude ( I’m sorry to say) they speak about guests in Spanish feeling rather confident that you will not understand the comments aren’t complementary. A handful have been pleasant at the bar area. 3. Unfortunately the staff give different prices each time for eg: the cabanas by the pool and beach. I enquired with others from America and elsewhere about how much they paid for the cabana one was 55 USD dollars and another couple 60 USD and another didn’t pay to use them. They charged us 95 USD. They make up prices as they go along. 4. Our room was filthy upon check in I spent the night I arrived cleaning with my own products I brought with me. 5. Upon check in I switched rooms ( at a cost) to a higher floor but it was dark and lights couldn’t be operated at the time when the room was showed to us so I couldn’t see at the time how bad it was. 5. Every time you use the lavatory or shower the pipes make a never ending sound . I will attach a video. 6. One of the beds was broken in the room that we supposedly upgraded to! Pictures to follow. 7.shabby and run down through the corridors and communal areas.NO AC in lobby. 8. AC in rooms is volatile, numerous requests to have it fixed were ignored- they control it remotely and do as they please to make it cost affective in turn you are in a hot sweaty room and after a long day trip it’s the last thing you need! 9. After numerous attempts to change rooms, I was showed another that was exactly the same and I couldn’t face cleaning it again so we stayed in this dilapidated room as they are all the same ( I gave up). 10. Towels are stained and shabby, sheets are also stained and the headboard of the beds. 11. Some of the staff are just unpleasant - they pretend to listen to your concerns then mock you with their colleagues. 12. Staff not bilingual so this was tricky to navigate. 13. Yes it’s all inclusive- drinks are awful, cocktails very poor unless you are lucky with whatever bartender is serving but it’s hit and miss. 14. The glasses and cups ( especially the plastic ones ) have an unpleasant odour and aren’t cleaned properly, we haven’t tried any restaurants here for fear of hygiene issues we use mostly the cafe for sandwiches and coffee here and there. We have also tried the buffet on a few occasions choosing simple foods of fruit, and some boiled vegetables ( when this is available) or vegetarian sushi. Unfortunately there are a number of flies over the foods - very off putting to say the least. 15. There are updated rooms available but they are reluctant to assign them even if you pay additional monies to do so. I’m puzzled by this and the hotel was semi busy but there was availability. 16. We are here 10 nights from the 7/4-17/4 and I’m counting the days to return it’s a shame because we paid £4300 for this stay and I feel very truly disappointed - BA holidays are truly appalling and they have demonstrated a gross negligence of false advertising that I shall take this up with them separately ( will be useless anyway) as long as guests continue to book this hotel ( and they do) I found this weird then the hotel won’t make any changes or updates to this hotel it seriously needs attention! The standard is sub par and NOT a five star. This is a 4 star hotel at best. 17. Forgot to mention they applied a refund to my card for the room we are currently in that I paid upon check in from the second to 7th floor- they claim it was an upgrade I don’t agree it’s the same exactly regardless of the ‘side’ view of the ocean. Pics will follow- I don’t believe I should have paid anything more . Still waiting for my refund to reach my account- have now received refund. 18. The towels are always rained and have a pungent odour. 19. The bartender Daniel at the main bar in the lobby is rather unpleasant - they don’t like to hand out paper straws so this was difficult given the odour in the cups you can’t properly enjoy your drinks ( if they are made well) I ended up purchasing some reusable straws to use for myself and my daughter. 20. The elevators are run down , making you feel a little uneasy I shall attempt to take some pics of this. 21. Only able to cast from mobile to the TV in the room on one occasion - I had been unable to connect after this. This was an annoyance. 22. Edgar at the main bar is very friendly and always has been polite - makes an effort to make nice cocktails unlike Daniel in the evening where the drinks are made in haste and without care! Edgar you were one of our favourites! 23. Limited seating around the pool. 24. The beach is beautiful but again not enough seating. 25. Drain issues not just the irritating sound like a moaning dying creature after every flush but it’s is unable to drain after flushing. 22. we have travelled the globe myself and my daughter from Dubai ( Atlantis), others in the Emirates ( Doha also) ( 5 star true luxury). Maldives, Thailand, the Americas and North America (Vancouver). Portugal, Italy, Cuba, Iceland, Egypt, Netherlands, Denmark and Other parts of South America. We have predominantly stayed within 5 star accommodations abut we have stayed in 4 stars one a few occasions. I have to say this hotel was truly disappointing in many areas

    Apr 16, 2024
  • 5.0 star tripadvisor rating
    Amazing Vacation!

    Fantastic service! My family and I couldn’t be more satisfied with our experience and our trip! William and Carlos provided amazing help whether we need pool chairs, towels, food, drinks or anything in our rooms. Will definitely be coming back!

    Apr 10, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.