Resort Details

Dining
OnSite Dining
  • American Bistro Restaurant
    A marvelous new concept, this restaurant includes delicious salmon, ribs, and fried chicken, with a gourmet touch. Simply the best American cuisine.
  • Food Truck Sunny
    Enjoy a beachfront snack or a refreshing beverage in our new food truck with direct views of the ocean.
  • Snack Carey
    Delicious variety of snacks and refreshing drinks at the restored Carey from 11 AM.
  • Various Lounges/Bars

    - Las Palmas
    - Vertigo
    - Carey
    - Las Olas
    - Robusto
    - El Telon
    - La Perla

  • Various Restaurants
    - El Lagulio, Buffet restaurant
    - La Home, Gourmet restaurant
    - Naga Hibachi, Japanese restaurant
    - La Pamilia, Steakhouse restaurant
    - El Maguey, Mexican restaurant

    Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.

    Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Complimentary wireless internet
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Complimentary wireless internet
  • Concierge desk
  • Elevators
  • Exercise gym
  • Gift/News stand†
  • Golf, Offsite†
  • Laundry/Valet service†
  • Liquor store†
  • Meal Plan Type: All Inclusive
  • Pool
  • Room service
  • Safe deposit box
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
Off-Site Amenities
  • Convention Centre†
On-Site Wedding Services

  • This resort provides the following wedding packages:

    - Star Wedding Package
    - Silver Star Wedding Package
    - Gold Star Wedding Package

    Please contact wedding coordinator for complete information, locations and to reserve a date.

† Fees may apply

On-Site Recreation
  • Children's pool

    This resort has a kids splash park.

  • Children's program, onsite
    STAR CAMP:

    Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the  approach and theory of multiple intelligences, which advocates personal growth through cooperation.
    · Discover a new, artistic dimension by reproducing giant versions of works of art as a team. 
    · Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu. 
    · Record short films, become a journalist, publicist or the stars of an improvised video. 
    · Discover the inner artist by working with clay. 
    · Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members. 
    · Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool. 
    · Learn how to get a hard-boiled egg into a bottle or experiment with colors. 
    · Summer classics like darts, capture the flag or Olympic-style events.

    Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old

    STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles

    Star Camp Shows:
    On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights 
    What's New!
    Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show

  • Fitness center on-site
    This resort has a Fit & Fun Fitness Program.
  • General

    Other activities include:

    - Aerobics
    - Yoga
    - Shooting tournaments
    - Archery
    - Basketball
    - Cycling
    - Billiards
    - Bocce
    - Gymnastics
    - Table tennis

  • Golf location (onsite/nearby) †
    An 18-hole golf course is available.
  • Pool
    There are 10 pools on-site including 1 infinity pool. This property has swim-up bars.
  • Spa †
  • Teen programs †
    - Teens disco
    - Eagle Star camp - 13-17 years old
  • Tennis court
Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.
On-Site Attraction
  • Live Entertainment
    Live nightly shows in theater

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9403 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The Staff is exceptional and very accommodating

    The staff to include Alberto, Emmanuel, Javier went above and beyond for my family! They ensured that we had the best time while we were there! I encourage anyone who wants a beautiful experience to go there and experience the treatment they will show you. The Mayan experience is something you cannot miss it was mystical and magical. The private dinners Alberto prepared for us were mind blowing! He is the best! The VIP treatment at the beach and pool provided by Emmanuel and Javier were exceptional! Niecy and Amelio ensured we had drinks the whole time regardless if we were by the pool or at the beach. This trip was awesome! Hope to do it again once they renovate the resort!

    Jun 15, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Disgusting. Outdated. Not Even Close to 5 Stars. DO NOT STAY HERE if you're looking for a 5 star hotel

    Iberostar Selection Cancun is an absolute disgrace to the term “5-star resort.”. I stayed here in March and it was a disaster from start to finish. This place falsely advertises itself as a luxury 5-star resort—that’s a joke. It was THE worst travel experience I've ever had. The food was absolutely vile. We tried to give it a chance, but every meal felt like reheated leftovers from a middle school cafeteria. It was so bad we ended up leaving the property just to find edible food. That’s not even an exaggeration. The only edible tasty meal we had was at the Hibachi restaurant which only opens on Saturdays and Sundays for guests. Then there’s the room situation, which was somehow worse. The rooms look like they were last renovated in 1993, and it shows. Filthy, beat-up furniture, crusty old faucets, chipped paint, cheap materials, everything worn down and outdated. Nothing felt clean. Nothing felt cared for. The master bathroom in our first room had no door, which we didn’t even realize was missing until we were moved to another room after the AC broke multiple times. The new room was no better—just a different version of the same mess. The guest bathroom sliding door broke and wouldn't move. They told us they would have to replace it with a brand new door and that it would be fixed while we were out. We came back at the end of the day around 6pm to get ready for dinner to find they had simply removed it entirely stating that they didn't have a replacement and it would take "days" to get a new door. Now we had two bathrooms and zero doors and privacy. Seriously, what kind of “5-star resort” operates like this? What a joke. I’m also a Platinum Elite IHG Rewards member, and even with that, I was “upgraded” to this trash room. If that’s what they call an upgrade, I can’t imagine what the regular rooms are like. They tried to smooth things over with offers of free dinners and spa credit—as if we wanted to eat more of that food. The only real fix here would’ve been a full refund and an apology. This place is rundown, dirty, and flat-out scammy. I wouldn’t stay here again if it were free. There is absolutely nothing 5-star about this resort. Don’t waste your money or your time—go literally anywhere else.

    Jun 13, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    All inclusive with a nice beach? Think again.

    Despite having been to dozens of resorts all over the world, this is the second review I wrote, the other having been to Iberostar group too. For starters, the management is terrible, especially on the restaurant “La parrilla”. They claim there’s no need for reservation on this restaurant, but it packs as soon as it opens, so unless you want to have dinner at 17:30, you get on a waiting list and they are supposed to let you know when your table is ready. The reality is they don’t observe the waiting list at all and a lot of people simply cut the list while you sit there in front of the restaurant waiting for literally hours. They claim it’s “all included”, that is: you pay one (hefty) price but has to worry about no other expenses. But it just ain’t so: in reality the hotel nickels and dimes you every chance they have, trying to milk the tourist every way they can. Want to go to the spa: pay for it. Want to play golf? Pay for it. Want to make a phone call? Pay for it. By the way: the hotel has many ridiculous rules and they never explain any on them to you. For instance: the beach, which, by the way, is PACKED with SEAGRASS and has very rough waves making it very uncomfortable to enter, has a rule: cannot enter the water before 9am, otherwise an employee yells at you and tells you to get out of the water. That’s right: Iberostar owns the Atlantic Ocean and forbids you to enter it unless it’s in the time they want. Because the beach sucks, all you get is the swimming pool. But today I found out that they even charge if you want to just sit by the pool. That’s right: I woke up early and picked a spot near the swimming pool, and as I’m sitting by the pool, an employee named “Williams” comes over and says that this spot have already been RENTED by someone else. Note that this was never explained to me in any way, so I had to pick my stuff and leave, because despite having arrived early at the pool, by the time the employee explained this, even the spots farther from the pool, which are free, were occupied. If you are looking for an all inclusive hotel with a nice beach, keep looking.

    Jun 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Iberostar Experience

    We have been here many times. You should try the Lobby Bar and ask for Veronica .. she’s lovely .. great service and style! We appreciated her time and attention. Her friendly smile and endearing personality really made our time worthwhile.

    Jun 07, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Go somewhere else, this place is 3 stars at best!

    If you care about where you want to lay your head at night , DONT GO HERE! The pictures are deceiving! We paid for ocean premium balcony rooms! My family (19) people),was here May 29-JUNE 2, check in was disorganized, We all had to change rooms several times, mold and rust all in the bathrooms and on the walls and ceilings! The 1st floor smelled liked urine everyday, the glass doors were filthy, food was left in the hallways for days! Slow drain sink, buffet was okay by the third day no bacon was available for breakfast. There was blood on my bathroom floor, water flowed out to the toilet area, half wall on the shower, floors were dusty! Also there was boo boo on the wall under the tissue! Clearly they did not sweep daily. Don’t call the front desk no one will answer , I had to call the emergency line to get someone to answer. Two people in our party got terribly sick because they both ate a deli sandwich from the cafe and the meat was spoiled. The last two days they were in their rooms sick as dogs! They did give us some little trinkets each day, maybe that was there way of saying sorry for the outdated need renovations asap resort. Also the specialty restaurants couldn’t accommodate our group smh We did get to eat at the hibachi restaurant our last night, our chef wasn’t that into it. The entertainment was lacking , good thing we entertained ourselves nightly The best part of this place is the Pools out side, they are nice, if only we could have stayed outside 24/7!

    Jun 07, 2025
Hotel Advisories
  • Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryRoom reservation required, Dinner Reservations allowed up to 7 days before check in.
  • AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $79.20 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

    ***Important information for our guests***
    Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

    STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:

     - All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
    - Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
    - In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
    without reimbursement or refund of the remaining nights.

    SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

    - One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.

    - In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

    - Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

    - One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.

    - In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

  • Pet Policy : Pets Not Allowed

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.