Resort Details
- El Faro
This casual lunch buffet features wonderful Mexican appetizers.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- El Mercado Buffet
The El Mercado Buffet offers eclectic, international fare by day, while showcasing the most delicious, authentic Mexican dishes for dinner.
- El Rodizio
Ignite your taste buds with our Brazilian cuisine and savor an unforgettable dining experience.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- La Dorada
Enjoy a wonderful presentation of the flavors of the Mediterranean in all their glory.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Star Rock Café
A variety of American favorites are presented here to satisfy all of your cravings!
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel. - Trattoria by El Faro
If you are looking for savory, authentic Italian offerings, then you have come to the right place. A rich and delicious dinner awaits all guests.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Various Bars / Lounges
- El Kiosko Beach Grill
- El Puente Ice-cream Saloon
- Galaxy Discotheque
- La Cupula Lobby Bar- La Perla Pool Bar
- Theatre Bar
- All-inclusive meal plan
- Babysitting†
- Beachfront†
- Child programs†
- Disco†
- Golf,Offsite†
- Ironing Amenities (On Request)†
- Jacuzzi
- Liquor store†
- Medical Facilities Service†
- All-inclusive meal plan
- Babysitting†
- Beachfront†
- Child programs†
- Disco†
- Golf, Offsite†
- Ironing Amenities (On Request)†
- Jacuzzi
- Liquor store†
- Medical Facilities Service†
- Meeting rooms†
- Parking†
- Pool
- Restaurant
- Spa†
- Tennis court†
- Wireless internet connection in public areas
† Fees may apply
- Children's program †STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.· Discover the inner artist by working with clay.· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.· Learn how to get a hard-boiled egg into a bottle or experiment with colors.· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nightsWhat's New!Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show - Pool †
- Sailing †
- Teen programs †- Teens disco- Eagle Star camp - 13-17 years old
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8059 reviews
-
Dec 08, 2025Huge resort - good and bad
Nice hotel, amazing people, but very big resort! My husband and I travelled mid-November for two weeks, with another couple. We are Iberostar Prestige Club members, so some of our review ties into that. Check-in was great. They were quick to welcome us to the Prestige Area, and we enjoyed a drink and snacks while Scarlett checked us in. She was very friendly and helpful, not just with check-in, but throughout our stay. Our room was great - we had a Junior Suite near the pool in building 11. Our welcome "gifts" and wine was in the room waiting when we arrived which was nice. The room was large, and the mini-fridge was stocked with a couple of beers, and some soft drinks. The bed was a bit hard for our liking, but that is just a personal preference. The food was generally good. I think our favorite a-la-carte was the Mediterranean which we enjoyed twice during our stay. The Mexican was just ok, as was the Japanese. We didn't enjoy the smokehouse at all - but again, more of a personal preference - just not the typical menu we enjoy (BBQ and no veggies). The buffet always had something we enjoyed, so we ate their the most. The line-up to have fresh eggs/omelet in the morning was often backed up with a large line-up though. The service in the buffet was really hit and miss too. Sometimes VERY good, and sometimes we couldn't even get anyone to bring us a coffee. We spent most days at the beach, in the prestige section and I think that is where we had the biggest complaint. We don't enjoy the towel game, and don't think it's right to hold chairs and beds. But, that is what is going on for sure and NO, they are NOT monitoring and moving things that are left. We were there everyday, and if you gave a big enough tip to the person "monitoring" the area and giving the towels out - he looks the other way. EVERYDAY we saw people (and yes, usually the same ones) hold multiple chairs/beds for only 2 people. And others couldn't find anywhere to sit. And the towels - some folks had up to 4 towels for ONE PERSON, and several days, we couldn't get even ONE towel because they ran out - no wonder!???!! We were super unhappy with this. We all pay big dollars for our memberships and our trips, and should all be able to enjoy equitably. I place blame on the members doing it, but also on the resort for allowing/encouraging the behavior. Very disappointing. The beach however was beautiful! Delfina - who is a server there was FABULOUS as well!!! Late afternoons we usually went to the pool, for a drink at the prestige bar there - which was great. Santiago and Carolina were FANTASTIC and are such an asset to the resort. They always had a smile, remembered what you drank, and engaged with everyone around. We were a bit frustrated by the "saving" of beds there too which for the most part, had NOBODY use them - just saved with a bunch of towels and floaties but......that's the game I guess. I want to give a HUGE should out to the team in the Star Prestige lounge who continually made efforts to make our stay special. In particular - Carlos - who went above and beyond - he is a GEM and Iberostar is lucky to have him. He helped us with towels when the beach ran out of them, made sure we had extra coffee in the room when we asked, did a special towel/flower decoration on the bed for my birthday and our anniversary which we celebrated during our stay. Thanks Carlos, so much - you are AMAZING. Shout-out to Shonny and Scarlett too - they are so sweet and helpful. The resort itself is huge, and it took us a while to find out way around. Personally we prefer smaller resorts, so will be heading back to Iberostar Cozumel next year. But, this resort has lots to do, evening activities, beautiful grounds, and fabulous wildlife - we even saw monkeys. The chamber maid service was inconsistent but, no major issues and the room was clean.
-
Dec 07, 2025
Memories
Great vacation just what we needed to recharge and get back to the real world. Loved everything and the various things to do at the hotel. Alberto our concierge in the Mar lobby was great help and very professional. Already thinking of returning.
-
Nov 28, 2025Mexico trip 2025
The hotel was extremely nice and we had a great time with Regina. She made the check in process smooth and quick and anything we needed she was there to help.
-
Nov 17, 2025Resort credit is a lie, and prepared to be sales prey
Its a nice resort with a few caveats.. i want to point out that I was supposed to receive $800 in resort credits for spa’s, golfing,etc.. it ended up being about 32 $25 coupons totalling $800 which were absolutely useless. Shame on the resort for not being clear on this “bonus”. You will be stalked by sales reps trying to sell you time shares whether it is in the lobby, by the pool, the beach.. you name it. I made it clear to them I wasn’t interested but that didn’t stop them from multiple approaches.. Otherwise, food is good and pool is up to standard. Unfortunately, i wouldn't recommend the resort to anyone though
-
Nov 06, 2025
Amazing Vacation
Thanks to our amazing ambassadors Carlos and Shonny for making our stay (first time in Mexico) memorable, exciting, and hassle free. They've coordinated our entire stay from transportations, restaurants and trips. We only had to show up on time. We will definitely be back.
- AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryRoom reservation required, Dinner Reservations allowed up to 7 days before check in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 13
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.