JOIA Paraiso by Iberostar - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10411 reviews

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  Amazing stay at the Joia

  Just returned from another amazing stay at the Joia. The resort did not disappoint, the main ares are beautiful as well as the grounds. I will say the rooms could use a bit of an upgrade but honestly we were hardly in the rooms. The food and service at the restaurants was exceptional, they have definitely elevated the gastronomy experience. Once again the staff went above and beyond to provide us with a great vacation. Thank you to Angel for all the extra help with our requests, you truly have the patience of an Angel. Thank you to Manuel at the beach area for all you did for us over the week, you went above and beyond. A special mention to some of the wait staff who made our dining experience memorable, Luis at the steakhouse, Jasmin, Ladis and Eusebio at the Italian, Thank you !

  Nov 08, 2026
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  Excellent

  It was our second visit to the now Joia by Iberostar. We had an excellent and memorable experience, as the first time if not better. Noticed improvements in a la carte restaurants, very satisfied with the service and a staff attentiveness. We also had an amazing experience with the wine tasting at the Wine bar, so much so that we had three separate wine tasting (tried Mexican, Spanish and Italian wines), the wines were all excellent specially the Mexican wines. Aranzza and Miguel did a remarkable job of describing each wines and food pairing with the wines.

  Nov 08, 2026
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  Honeymoon Trip

  Rolando at building 70 is the most helpful! Everyone we have encountered has been amazing. All-adult JOIA is a recommended experience.

  Nov 07, 2026
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  The Service is unparalleled!

  The service and entertainment staff is amazing, they make this 5 star resort feel more like a 10 Star. They are always there with an amazing smile. They always remember you by name and make the whole experience amazing. Thank you to our favorite server Lenin for a week of smiles and amazing drinks. Luigi at the Rhapsody bar for the most amazing Mixology drinks, Jose at the pool for going above and beyond to ensure we always had fresh towels and a prime location to sit, especially our favorite Egg! Last but certainly not least huge shot out to the whole Amazing Entertainment team, Pedro, Cassandra, Mala, Alma, Montserrat, Fabian, Jonathan, Paula & Tia Lupita (Maria) we had such an amazing time with you all, can't wait to be back next year for more amazing memories.

  Nov 05, 2026
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  29th wedding anniversary, September 2026.

  My wife and I traveled to Cancun on our honeymoon in 1997 and decided to stay at the JOIA Paraiso for our 29th anniversary. The resort set us up with AMSTAR to drive us from the airport to the resort. We can't say enough about AMSTAR! Friendly driver and the van was immaculate and modern. We arrived earlier than anticipated. We were served a delicious citrus drink and a cool wet hand towel to refresh with. We met the butler supervisor, Katerina, who gave us some information about the resort. The meeting was brief and we were whisked away to building 71 and our 3rd floor ocean view room. We met Richard who gave us a quick tour of our room and the amenities offered. We also downloaded the app which was a huge help, explaining activities, restaurants, and other helpful tips. He also made sure that we knew we could ask for our butler or concierge if we had any questions. We were approached by a few employees that wanted us to attend a breakfast to hear about a club membership. After politely saying no we were not bothered again. The area and grounds in the resort are immaculate, and we saw number of staff cleaning, pruning, cutting and making the area the best it could look. We also saw a number of iguanas. coatis and other critters on the ground's day or night. The food is incredible, from the different buffets to the specialty restaurants. Our favorites were the Mexican and French. I highly recommend the braised octopus. The drinks are amazing. From just a beer to a more complicated beverage, the bartenders are a master at their craft. Not sure what to order? Ask the bartender what he or she likes. You can also get a bottle of your favorite alcohol delivered to your room. Ask a concierge or a bartender to set you up. If you would like to venture to other resorts under the Iberostar umbrella, ask a butler, concierge or the front desk on what you would like to do. They can also make reservations for many, many activities outside the resorts. Just ask. The evenings were my favorite. I would take a drink and go to the beach to listen to the waves, see the cruise ships go by and watch fishermen fish near the rocks. It was magical and spiritual doing this. The best part of staying at the JOIA Paraiso is the staff. If you need something, ask. And when you get past their sales pitch, get to know them. Ask about families, themselves, likes and dislikes. You would be amazed at the conversations you have. I spoke to Tomas, our butler. We talked about so many things that I saw him more as a friend than a butler. Trust me. They would much rather talk to you than deal with a Karen complaining about the pools water temperature. When we left, we felt that we were leaving good friends behind. Now the not so great. If you are a smoker, try and avoid buying smokes at the resort. Buy some at the airport instead. $20 a pack is robbery at the resort. Same for snacks. A bag of Doritos or something similar will cost around $18 - $20, when you can buy them at the airport or home for much less. Same with other products you may have forgotten to pack. You can also ask your shuttle driver to stop at a Walmart on the way from the airport to pick up some last minute items. On the way home at the Cancun airport, be very careful of what you buy, especially food. The prices are outrageous! The prices are marked in pesos, not US dollars. I spent $70 on 2 burgers, fries and shakes. Ask for the price before you buy. My wife and I will be going back in 2027 for our 30th anniversary! We will be spending 10 days as opposed to just a week this year. We had the time of our lives and can't wait to go back. You will have the time of your life too. Thank you again JOIA Paraiso! Paul and Pamela Manske

  Oct 31, 2026